Management Work, Jobs in Huddersfield (with Salaries)

Call Centre Team Leader
Sureserve —Halifax
- £27,718 a year
- Customer service
- Analysis skills
- Team management
- Annual leave
- Employee assistance programme
Quick apply
Team Leader
Card Factory —Huddersfield
- £13 an hour
- Leadership
Communications Manager
Outdo —Halifax
- £45,000 - £60,000 a year
- Part-time
- Hybrid work
- Bachelor's degree
- In-person
- Free parking
- Profit sharing
Quick apply
6d
Graduate Management Trainee - Huddersfield
Enterprise Mobility —Huddersfield
- Full-time
- Sales
- Customer service
- Bachelor's degree
Receptionist Supervisor
Big Motoring World —Leeds
- £30,359 a year
- Weekend availability
- Administrative experience
- Team management
- Organisational skills
- Free parking
- Employee discount
Quick apply
4d
Consumables Team Leader
JLA —Sowerby Bridge
- £35,000 a year
- Full-time
- Hybrid work
- Management
- Marketing
- Free parking
- Annual leave
Quick apply
12d
Operations Support Manager
CitySprint —Leeds
- £41,000 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply
11d
AI Product Manager
UniHomes —Sheffield
- £65,000 - £80,000 a year
- Full-time
- Salesforce
- AI
- Employee discount
- Referral programme
Quick apply
13d
Business Management Trainee
VISION VANTAGE —Manchester
- £26,000 - £28,000 a year
- Full-time
- Hospitality
- Customer service
- Driving
Quick apply
Medicines Procurement, Stores and Distribution Team Service Manager
Calderdale and Huddersfield NHS Foundation Trust —Huddersfield
- £49,387 - £56,515 a year
- Full-time
3d
Forest School & Pre-School Room Lead
Portland Nurseries —Lindley
- From £27,200 a year
- Full-time
- Childcare
- Preschool
- Leadership
- Health & wellbeing programme
Quick apply
10d
Relief Supervisor
Admiral Slots —Dewsbury
- £12.75 - £13.25 an hour
- Part-time
Quick apply
11d
Community Engagement Manager
Huddersfield Town Foundation —Huddersfield
- £26,500 - £29,500 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
10d
Night Relief Supervisor
Admiral Slots —Brighouse
- £12.75 - £13.25 an hour
- Full-time
Quick apply
Inclusion & Outcomes Lead
Head Office —Poynton
- Up to £70,000 a year
- Full-time
- Travel
- Leadership
- School
- Employee assistance programme
- Employee discount
10d
Strategic Communications & Delivery Lead
Northpoint Wellbeing —Halifax
- £34,920 - £40,150 a year
- Part-time
- Communication skills
- Annual leave
Quick apply
10d
Head of Customer Experience
Yorkshire Dental Suite —Leeds
- £50,000 - £65,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
3d
Shift Operations Manager
TJX Europe —Wakefield
- Weekends only
- Employee discount
Shift Manager
Greggs —Cleckheaton
- £14 an hour
- Supervising experience
- Employee discount
Quick apply
13d
Baby Room Leader
Portland Nurseries Limited —Lindley
- From £27,352 a year
- Full-time
- Childcare
- Organisational skills
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
10d

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Call Centre Team Leader

Sureserve -
Halifax

Quick apply

Job details

£27,718 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Enhanced paternity leave

Qualifications

Customer service
Analysis skills
Team management
Organisational skills
IT
Leadership
Communication skills

Full job description

About Sureserve Energy Services Meters:

Sureserve Energy Services Meters (formerly Providor), a proud subsidiary of Sureserve Group Limited, is a leading provider of domestic smart meter installations across the UK, working with three of the "Big Six" energy suppliers. We are dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.

Role Overview:

This role focuses on achieving KPIs and SLAs for inbound and outbound calls, primarily scheduling smart meter installations or exchanges. It ensures an exceptional customer experience and smooth journey.

As the company's first point of contact, you will deliver outstanding service, represent the business professionally to stakeholders, and uphold service standards while setting an example within the Contact Centre team.

Key Responsibilities:

Team Management: Lead and mentor the Call Centre Team, handling scheduling, task allocation, and performance monitoring to maintain productivity and morale.

Operations Coordination: Oversee call center activities, ensuring efficiency and adherence to company policies and client requirements.

Communication: Facilitate seamless coordination by maintaining clear communication with dispatchers, engineers, clients, and departments.

Performance Monitoring: Track KPIs, identify improvement areas, and implement strategies to boost efficiency.

Problem-Solving: Resolve operational challenges by coordinating resources and personnel effectively.

Documentation: Maintain accurate records for quality assurance, reporting, and compliance.

Training: Provide ongoing training to enhance team skills and performance.

Customer Service: Handle escalations professionally to ensure high customer satisfaction.

Compliance: Ensure activities align with company policies, safety standards, and legal requirements.

Experience:

Minimum of 3-5 years of experience in dispatching, or a similar role, with at least 1-2 years in a supervisory or leadership position.

Key Skills:

Strong leadership and team management abilities.
Excellent communication and interpersonal skills.
Proficiency in using dispatch software, GPS systems, and other relevant technology.
Strong organizational and multitasking skills.
Ability to remain calm and make decisions under pressure.
Analytical skills to assess performance metrics and implement improvements.
Knowledge of transportation regulations and safety standards.

What we are offering.

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, including:

Competitive salary
Contributory Pension scheme
Life assurance
29 days annual leave inclusive of bank holidays
Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave,
Sureserve Benefits Hub, accessing over 1000’s retail discounts,
Virtual GP service, 24/7, 365 days, available for employees and your immediate family,
Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family,
Bike2Work scheme,

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Reasonable adjustments

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [email protected]

Pre-employment checks

Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks

Location - Victoria Mills (Office-based with occasional travel to field locations as needed)

Work Location: In person

Quick apply

Refine Your Search

management jobs in huddersfield

Call Centre Team Leader

Team Leader

Communications Manager

Graduate Management Trainee - Huddersfield

Receptionist Supervisor

Consumables Team Leader

Operations Support Manager

AI Product Manager

Business Management Trainee

Medicines Procurement, Stores and Distribution Team Service Manager

Forest School & Pre-School Room Lead

Relief Supervisor

Community Engagement Manager

Night Relief Supervisor

Inclusion & Outcomes Lead

Strategic Communications & Delivery Lead

Head of Customer Experience

Shift Operations Manager

Shift Manager

Baby Room Leader

I want to receive the latest job alerts for management in huddersfield

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