Senior receptionist Work, Jobs in Hullbridge, Ess (with Salaries)

Senior Receptionist
Laindon Medical Group —Basildon
- Full-time
- GP surgery experience
- Supervising experience
- Front desk
- Free parking
Quick apply
13d
Home Administrator
Chelmsford Manor Care Home —Chelmsford
- £17 an hour
- Full-time
- Front desk
- Paid training
- Annual leave
Quick apply
14d
Dental Receptionist
Dental Beauty Partners —Basildon
- £13 an hour
- Monday to Friday
- Customer service
- Patient care
Quick apply
20h

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Home Administrator
Chelmsford Manor Care Home —Chelmsford
As the Home Administrator you will report directly into the Home Manager and will work closely with other heads of departments in order to provide a…
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A caring, professional manner with a focus on patient service. Answer calls and contacting patients regarding appointments, follow-ups & general enquires.
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Senior Receptionist

Laindon Medical Group
Basildon

Quick apply

Job details

Permanent | Full-time
13 days ago

Benefits

Free parking
Additional leave
Free flu jabs
Company pension
Company events
On-site parking

Qualifications

GP surgery experience
Primary care
Supervising experience
Front desk
IT
Leadership
Communication skills

Full job description

We are looking for an experienced, motivated, and highly organised Senior Receptionist to join our busy, friendly NHS GP practice serving nearly 19,000 patients. This is an exciting opportunity for someone with strong leadership skills, excellent communication, and a passion for delivering outstanding patient care and customer service.

As a Senior Receptionist, you will play a key role in supporting the smooth day-to-day running of our reception team, ensuring patients receive a professional, compassionate, and efficient service at all times.

About the Role

Working within a fast-paced primary care environment, you will help oversee reception operations, support the wider administrative team, and act as a point of escalation for complex patient queries. You will also support workflow management using digital systems including SystmOne and Accurx.

Key responsibilities include:

Supporting the reception team on a daily basis
Managing patient enquiries via telephone, face-to-face, and online consultation platforms
Coordinating appointment bookings, cancellations, and clinician schedules
Handling urgent and routine patient requests using Accurx
Using SystmOne to manage patient records, appointments, and administrative workflows
Supporting clinical rota management
Escalating safeguarding, complaints, or complex patient concerns appropriately
Maintaining confidentiality and GDPR compliance at all times
Supporting practice management with service improvement and operational efficiency

About You

We are looking for someone who is calm under pressure, approachable, and able to lead by example in a demanding environment.

Essential skills and experience:

Previous reception experience within an NHS GP practice or primary care setting
Strong working knowledge of SystmOne
Experience using Accurx (or similar platform)
Excellent communication and interpersonal skills
Strong organisational and multitasking ability
Ability to prioritise workload in a busy environment
Confident handling difficult conversations with empathy and professionalism
Good IT skills and attention to detail
Leadership or supervisory experience

Desirable:

Experience with rota coordination or workforce planning
Knowledge of NHS targets, workflows, and patient access requirements
Understanding of care navigation and signposting

What We Offer

A supportive and friendly team environment
Opportunities for training and career development
NHS pension (where applicable)
A varied and rewarding role within primary care
The opportunity to make a real difference to patient experience
Salary dependant on experience

If you thrive in a busy healthcare environment and enjoy supporting both patients and colleagues, we would love to hear from you.

Benefits:

Additional leave
Company events
Company pension
Free flu jabs
Free parking
On-site parking

Experience:

SystmOne: 2 years (required)
Primary care: 2 years (required)
GP receptionist: 2 years (required)

Work Location: In person

Quick apply

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