Care navigator/gp receptionist Work, Jobs in Huncoat, Lan (with Salaries)

GP Receptionist/Care Navigator
Old Henry Street Medical Centre —Leigh
- Part-time
- Customer service
- GP surgery experience
- Microsoft Office
Quick apply
5h
Care Navigator/GP Receptionist
Elliott Street Surgery —Manchester
- From £12.71 an hour
- Part-time
- Microsoft Office
- Administrative experience
- IT
- Annual leave
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Care Navigator/GP Receptionist
Sandy Lane Surgery —Leyland
- Part-time
- Customer service
- GP surgery experience
- English
- Annual leave
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13d
Medical Receptionist/Care Navigator
Ryan Medical Centre —Preston
- From £12.79 an hour
- Front desk
- Free parking
- Employee discount
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GP Receptionist/Care Navigator

Old Henry Street Medical Centre
Leigh

Quick apply

Job details

Part-time | Full-time
5 hours ago

Qualifications

Customer service
GP surgery experience
Primary care
Microsoft Office
Front desk
IT
Communication skills
Time management

Full job description

A Receptionist / GP Care Navigator is a frontline member of a GP practice team who helps patients access the most appropriate healthcare service. The role combines reception, customer service, administration, and patient signposting to improve access to care while supporting the clinical team.

Position hours - 32 to 37 hours a week.

GP Receptionist / Care Navigator Job Description

Job Title: GP Receptionist / Care Navigator

Reports to: Practice Manager / Reception Manager

Job Purpose:
To provide a professional, compassionate, and efficient first point of contact for patients. The Care Navigator assesses patient enquiries using practice protocols and directs patients to the most appropriate healthcare professional or service while carrying out reception and administrative duties.

Key Responsibilities

Welcome patients in person, over the telephone, and through online systems.
Book, amend, and cancel GP, nurse, and healthcare appointments.
Signpost patients to the most appropriate service, such as a GP, practice nurse, pharmacist, physiotherapist, or community service.
Register new patients and update patient records accurately.
Handle prescription requests and administrative queries.
Respond to emails and online patient enquiries.
Maintain confidentiality and comply with GDPR and NHS policies.
Recognise urgent or emergency situations and escalate appropriately.
Work closely with GPs, nurses, pharmacists, and other healthcare professionals.
Promote self-care and NHS services where appropriate.
Provide excellent customer service in a busy primary care environment.

Essential Skills

Excellent communication and listening skills.
Strong customer service experience.
Ability to remain calm under pressure.
Good IT skills (Microsoft Office and clinical systemSystmOne are often desirable).
Excellent organisational and time-management skills.
Ability to handle confidential information.
Teamwork and problem-solving skills.

Personal Qualities

Friendly and approachable.
Compassionate and empathetic.
Professional and reliable.
Adaptable and resilient.
Able to work independently and as part of a multidisciplinary team.

Typical Qualifications

Experience in reception, administration, healthcare, or customer service is usually preferred.
NHS or GP practice experience is advantageous but not always essential, as training is often provided.

Work Location: In person

Quick apply

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