Operational excellence team leader Work, Jobs in Hurn, Dor (with Salaries)

Customer Service Team Leader
D Stewart & Son Ltd (Stewarts Garden Centres) —Christchurch
- Weekend availability
- Customer service
- Organisational skills
- Leadership
- Free parking
- Employee discount
Regional Manager
Bestway Group —Bournemouth
- Full-time
- Human resources
- Leadership
- Communication skills
Quick apply
Assistant Manager
Starbucks —Saint Leonards
- Part-time
- Leadership
- Store discount
- Employee assistance programme
Operations Manager
Oceanarium Bournemouth —Bournemouth
- £32,000 - £38,000 a year
- Full-time
- Hospitality
- Management
- Maintenance
- Employee discount
- Sick pay
Quick apply
2d
Park Management - Designate General Manager - PA1
Parkdean Resorts —Wareham
- £58,192 a year
- Weekend availability
- Organisational skills
- IT
- Communication skills
- Store discount
- Employee assistance programme
Quick apply
3d
Warehouse & Inventory Controller Team Leader
TestLink Services Ltd —Poole
- £26,000 - £30,000 a year
- 10 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
3d
Machine Shop Team Leader
IMI Plc - Legacy Precision —Poole
- Full-time
- Management
- Microsoft Office
- Continuous improvement
Meeting & Events Team Leader
Village Hotels - Bournemouth - M&E —Bournemouth
- £12.96 - £13.21 an hour
- Employee assistance programme
- Gym membership
Quick apply
1d
Senior Customer Service Advisor
Barclays —Bournemouth
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
CMHT Team Leader
Dorset HealthCare University NHS Foundation Trust —Wimborne
- £49,387 - £56,515 a year
- Full-time
- Leadership
Sales Centre Manager
Bidfood —Salisbury
- £47,500 a year
- Sales
- Continuous improvement
- Driving
- Employee discount
Customer Service & Experience Team Leader
Fexco Property Services —Salisbury
- Full-time
- Customer service
- Analysis skills
- Organisational skills
Quick apply
5d
Logistics Lead
Ocean Infinity —Southampton
- Up to £55,000 a year
- Full-time
- Hybrid work
- ERP systems
- Leadership
Store Manager
Starbucks —Saint Leonards
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Operations Director
Churchill Retirement PLC —Ringwood
- Weekend availability
- Continuous improvement
- Organisational skills
- Communication skills
Sales - Sales Advisor - UK
New Look —Poole
- Part-time
- Microsoft Word
8d
Arborist Team Leader
idverde —Bournemouth
- £18.68 - £19.69 an hour
- Overtime
- Maintenance
- Supervising experience
- Communication skills
- Employee discount
Operations Manager
Mettricks Portswood —Southampton
- Up to £37,000 a year
- Full-time
- Hospitality
- In-person
- Leadership
Quick apply
11d
Customer Experience Manager (Contact Centre Manager)
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
Quick apply
5d
Supervisor
JDSPORTS —Bournemouth
- £13.06 an hour
- Full-time
- Merchandising
- Supervising experience
- Communication skills
- Employee discount
Quick apply
5d

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Customer Service Team Leader

D Stewart & Son Ltd (Stewarts Garden Centres)
Christchurch

Apply Now

Job details

Permanent | Full-time

Benefits

Free parking
Employee discount
On-site parking

Qualifications

Customer service
Organisational skills
Leadership
Communication skills

Full job description

Are you a natural leader who thrives on delivering exceptional customer service? Do you enjoy motivating a team, setting high standards, and creating a welcoming environment where both customers and colleagues feel valued? If so, we'd love to hear from you.

We are passionate about creating an exceptional shopping experience for every customer who visits our garden centre. From inspiring gardening ideas and quality products to friendly advice and outstanding service, we take pride in helping our customers enjoy their homes and gardens. Our success is built on dedicated, knowledgeable teams who are committed to delivering excellence every day.

About the Role:

As Customer Service Team Leader at our Christchurch Garden Centre, you will play a pivotal role in enhancing the customer experience by leading a dedicated team of Retail Assistants. You will be responsible for the smooth running of the cash office, tills and customer service desk, ensuring that every customer interaction is positive, professional and efficient.

This is a hands-on leadership role where you will work closely with colleagues across the business, oversee daily operations, support and develop your team, and help drive excellent customer service standards throughout the centre.

Responsibilities:

Manage the smooth running of the customer service desk, ensuring efficient handling of transactions, enquiries, returns and complaints while maintaining a welcoming environment.
Oversee the smooth and efficient operation of cash office processes, maintaining a close working relationship with Head Office to ensure accurate transfer of financial data, including takings, petty cash and gift cards.
Authorise and process invoices accurately and efficiently.
Liaise with Departmental Heads and the Buying Team, highlighting and resolving any discrepancies relating to pricing or promotions.
Recruit, train, mentor and motivate team members to deliver exceptional customer service.
Create and manage staff rotas in line with budgets and operational requirements.
Identify and manage performance and attendance issues in a timely and professional manner.
Identify opportunities to improve service levels and support sales growth.
Drive the highest possible standards of customer service across the centre.
Prioritise tasks effectively to meet deadlines and operational demands.
Ensure adequate supplies of packaging, consumables, gift cards and wrapping materials are maintained throughout the year and in line with seasonal requirements.
Maintain fixtures, fittings, equipment and materials relevant to the department.
Adhere to all health and safety, security and company procedures.
Ensure all areas are organised, maintained and presented to the highest standards.
Support and contribute to the successful delivery of centre events and promotions.
Act as a Duty Manager and key holder when required.

What You'll Need:

Previous customer service experience, with at least one year in a supervisory or team leader role.
Strong organisational skills with the ability to manage multiple priorities effectively.
Excellent communication and interpersonal skills, with the ability to build positive relationships with customers and colleagues.
Strong leadership skills with the ability to motivate, coach and inspire a team.
A proactive and solution-focused approach to problem-solving.
Confidence handling customer enquiries, complaints and difficult situations professionally.
Flexibility to adapt to changing priorities in a fast-paced retail environment.
Availability to work flexible hours, including alternate weekends and peak trading periods.

Nice to Have:

Experience working within a garden centre, retail or hospitality environment.
Previous cash office or financial administration experience.
Experience managing rotas, recruitment and employee performance.
Knowledge of EPOS systems and retail operations.
First aid or health and safety training.

What It's like working at Stewarts:

Supportive, close-knit team.
A family-run business with strong values and heritage.
An opportunity to make a real impact on both the customer journey and the success of the centre.
Be part of a business that values personal development and supports its people to grow and succeed.

Benefits:

Generous staff discount in garden centres and cafés.
Free on-site parking.
Additional day off to celebrate your birthday!
Opportunities to attend seasonal events.

The Practical Details:

Contract Type: Permanent – Full time (40 hours per week including alternate weekends)

Location: Stewarts Christchurch Garden Centre, Lyndhurst Road, Christchurch, Dorset, BH23 4SA

Reports to: Centre Manager

How to Apply:

If you have a passion for people, a flair for customer service, and the drive to motivate a successful team, we'd love to hear from you!

To apply, please send a copy of your CV and a covering letter to:

HR Department, D Stewart & Son Ltd, 8 Christchurch Business Park, Radar Way, Christchurch BH23 4FL

Or e-mail: [email protected]

Please Note: CVs that do not have an accompanying cover letter will not be considered.

Apply Now

Refine Your Search

operational excellence team leader jobs in hurn, dor

Customer Service Team Leader

Regional Manager

Assistant Manager

Operations Manager

Park Management - Designate General Manager - PA1

Warehouse & Inventory Controller Team Leader

Machine Shop Team Leader

Meeting & Events Team Leader

Senior Customer Service Advisor

CMHT Team Leader

Sales Centre Manager

Customer Service & Experience Team Leader

Logistics Lead

Store Manager

Operations Director

Sales - Sales Advisor - UK

Arborist Team Leader

Operations Manager

Customer Experience Manager (Contact Centre Manager)

Supervisor

I want to receive the latest job alerts for operational excellence team leader in hurn, dor

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