Finance partner Work, Jobs in Hurworth, Dur (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
1d
Assistant Finance Business Partner
ZIGUP —Darlington
- £30,000 - £35,000 a year
- Hybrid work
- Accounting
- Annual leave
- Employee discount
Quick apply
3d
Assistant Finance Business Partner
EAST DURHAM COLLEGE —Peterlee
- £35,733 a year
- Full-time
- Presentation skills
- Accounting
- Organisational skills
- Free parking
- Annual leave
7d
Junior Project Planner
Ericsson —Darlington
- Microsoft Powerpoint
- Microsoft Excel
- English
4d
Finance Business Partner
Biffa Waste Services —Redcar
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
Quick apply
Head of Credit and Collections
Wave Utilities —Durham
- From £70,667 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Free parking
- Employee assistance programme
Quick apply
3d
Fleet Controller
Power T&D —Darlington
- Full-time
- Hybrid work
- Maintenance
- Organisational skills
- IT
Quick apply
Management Accountant (Fixed Term)
Dawsongroup —Stockton-on-Tees
- Full-time
- Microsoft Excel
- Analysis skills
- Presentation skills
Quick apply
Project Finance Officer
Centre for Process Innovation —Sedgefield
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Free parking
NPI Accountant / Management Accountant
Caterpillar —Peterlee
- £49,519 - £61,899 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Travel
- Annual leave
5d
Operations Manager
Amazon UK Services Ltd. —Darlington
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
14d
Administrative Officer
Durham County Council —Durham
- £26,403 - £28,598 a year
- Part-time
- Hybrid work
- Administrative experience
- Annual leave
8d
Finance Assistant
Centre for Process Innovation —Sedgefield
- Full-time
- Microsoft Excel
- IT
- Accounting
- Free parking
- Relocation assistance
Business Analyst
Thirteen —Middlesbrough
- £47,665 a year
- Call to connect
- Hybrid work
- Communication skills
- Annual leave
3d
Finance Support Assistant
Balfour Beatty —Middlesbrough
- Hybrid work
- Oracle
- ERP systems
- In-person
- Annual leave
Maths Tutor
Study Group —Stockton-on-Tees
- Up to £39,605.59 a year
- Full-time
- English
- Master's degree
- IT
Quick apply
2d
Ramp Agent
Willis Aviation —Darlington
- Overtime
- Communication skills
- Annual leave
- Employee discount
Quick apply
4d
Department Manager
Durham University —Durham
- £47,389 - £56,535 a year
- Full-time
- Doctoral degree
- Administrative experience
- Project management
- Annual leave
- Employee assistance programme
10d
Business Partner - Systems (Fixed Term)
Stockton-on-Tees Borough Council —Stockton-on-Tees
- £38,220 - £40,777 a year
- Temporary
- Presentation skills
- AI
- Annual leave
- Employee assistance programme
14d
Administrator
Amey Ltd —Stockton-on-Tees
- £27,426 - £28,304 a year
- Microsoft Excel
- Data entry
- IT
- Employee discount
Quick apply
8d

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year
1 day ago

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

finance partner jobs in hurworth, dur

Senior Customer Service Manager

Assistant Finance Business Partner

Assistant Finance Business Partner

Junior Project Planner

Finance Business Partner

Head of Credit and Collections

Fleet Controller

Management Accountant (Fixed Term)

Project Finance Officer

NPI Accountant / Management Accountant

Operations Manager

Administrative Officer

Finance Assistant

Business Analyst

Finance Support Assistant

Maths Tutor

Ramp Agent

Department Manager

Business Partner - Systems (Fixed Term)

Administrator

I want to receive the latest job alerts for finance partner in hurworth, dur

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