Customer success manager Work, Jobs in Ickleton, Cam (with Salaries)

Customer Success Manager
Clarivate —Cambridge
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- In-person
Account Management Lead
Beyond Co —Newmarket
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- School
- Health & wellbeing programme
- Work from home
Quick apply
12d
BDM & Accounts Manager
Project Solver Ltd —Great Dunmow
- £40,000 - £50,000 a year
- Full-time
- Remote
- CRM software
- Salesforce
- Business development
- Free parking
- Sick pay
Quick apply
10d
Associate Business Development Manager
Beyond Co —Newmarket
- £26,500 - £28,500 a year
- Full-time
- Hybrid work
- Salesforce
- Business development
- Organisational skills
- Health & wellbeing programme
- Work from home
Quick apply
Merchant Success Manager - eCommerce
Worldpay (UK) Limited —Cambridge
- Communication skills
Quick apply
Customer Care Manager
Croudace Homes —Letchworth
- Full-time
- Free parking
- Employee assistance programme
Quick apply
4d
Senior Business Development Manager
Maharaja Hospitality & Restaurant Group —Cambridge
- £35,273.77 - £88,410.53 a year
- Full-time
- Sales
- Salesforce
- Contracts
- Health & wellbeing programme
- Flexitime
Quick apply
2h
Client Account Manager
The Symphony Group PLC —Cambridge
- Full-time
- Microsoft Powerpoint
- Computer literacy
- Travel
Quick apply
3d
Junior Business Development Executive
Todd Research Ltd —Cambridge
- £25,500 - £29,000 a year
- Full-time
- Hybrid work
- Business development
- Travel
- Communication skills
- Work from home
Quick apply
6d
Local Business Development Manager
Stratstone Exotics —Cambridge
- CRM software
- Business development
- Communication skills
- Annual leave
- Employee discount
Quick apply
Store Manager
Cinch Self Storage —Haverhill
- From £32,416.26 a year
- Weekend availability
- Customer service
- No experience needed
- Travel
- Employee discount
- Referral programme
Quick apply
Customer Advisor - Cambridge
R.M. Williams —Cambridge
- Part-time
- Sales
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
8d
Account Development Manager (B2B Sales)
Displaysense Ltd —Bishop's Stortford
- £30,000 - £35,000 a year
- Full-time
- In-person
- Free parking
- Employee discount
Quick apply
14d
Account Manager (Retail)
DS Smith —Newmarket
- Full-time
- Travel
- Conflict management
- Negotiation
- Employee assistance programme
- Employee discount
14d
Sales Support Manager - Earthmoving
Liebherr-Great Britain Ltd. —Biggleswade
- Full-time
- CRM software
- Customer service
- Microsoft Office
Customer Account Manager - Huntingdon
Construo —Huntingdon
- £30,000 - £40,000 a year
- Full-time
- Organisational skills
- Communication skills
National Sales Order Processing Manager
Altro/Autoglym —Letchworth
- Full-time
- CRM software
- Customer service
- Analysis skills
- Free parking
- Sick pay
Quick apply
Sales Manager
Vindis Group —Huntingdon
- Customer service
- Employee assistance programme
Internal Sales Executive (B2B)
Displaysense Ltd —Bishop's Stortford
- £27,500 - £30,000 a year
- Full-time
- Computer literacy
- Salesforce
- In-person
- Free parking
- Annual leave
Quick apply
4d
Store Manager
Aldi —Saffron Walden
- £52,910 - £69,000 a year
- Recruiting
- Retail management
- Annual leave

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Customer Success Manager

Clarivate -
Cambridge

Apply Now

Job details

Full-time

Qualifications

Stakeholder collaboration
Client engagement
Stakeholder liaison
Internal department liaison
Bachelor's degree
Post-secondary education experience
Customer relationship management
Risk management
Relationship management
Customer support
Customer interaction
Leadership

Full job description

We are looking for an experienced Customer Success Manager to join our global Customer Success team! The main purpose of the Customer Success Manager is to retain an assigned book of business, identify and mitigate risk, and support the growth of key customers. Working proactively with customers, you will help drive value derived from the library software solutions by supporting their desired business outcomes.

You will add value and build trusting, lasting relationships by applying industry and product knowledge, relevant experience, and a deep understanding of your customers. Utilizing your strong attention to detail, you will identify early indicators of account risk, proactively mitigating and escalating to leadership when necessary. If this sounds like an opportunity you are interested in, then we would love to talk to you!

About You – experience, education, skills, and accomplishments.

Bachelor’s degree in related field / or equivalent work experience.
5 years of Customer Success, Account Management or similar experience managing customer relationships.

It would be great if you also had . . .

Technical experience with library software solutions from Ex Libris, such as, Alma, PrimoVE or Leganto or similar library solution(s.) A background in academic libraries, government, or higher education
Experience using a Customer Success software platform (Salesforce.com, Gainsight, etc.) Ability to define and establish goals based on customer needs and our business capabilities and execute a well-defined customer success and engagement plan
Experience providing online training and/or customer support in a similar information services or SaaS organizations that sell to the academic library market.

What will you be doing in this role?

Become a trusted advocate/advisor to customers: gain insight, offer recommendations, and provide the support needed to attain stated outcomes.
Deliver an exceptional customer experience: ensure customers are deriving value from Ex Libris (part of Clarivate) products and services; work with colleagues across the organization to ensure swift issue resolution.
Oversee customer training & implement customer adoption strategies to maximize usage, satisfaction, and ROI.
Drive growth: secure the existing business and identify expansion opportunities across the range of products and services offered by Clarivate.
Provide high-level governance and operational oversight: establish and maintain effective internal working relationships by coordinating with geographically distributed virtual matrix teams across multiple business verticals and functions, including Sales, Finance, Product Management, Product Marketing, Software Support, Professional Services, and Customer Service; conduct internal reviews with relevant stakeholders to ensure continuous customer focus, commitment and engagement.
Deliver regular business reviews: collaborate with Sales and other internal partners to coordinate and deliver regular reviews of progress against documented goals, priorities, and success criteria to key customer operational contacts and decision-makers.
Support the Customer Success mission: assist Customer Success leadership by identifying, leading, and reporting on key initiatives to further the mission and expansion of Customer Success within Clarivate.
Partner and Mentor: support goal of best-in-class team by sharing knowledge in areas of expertise; provide input to leadership on areas of potential improvement.

About the Team

Our A & G Customer Success team sits within the Revenue organization. Our team is comprised of colleagues across the Americas and the globe who are passionate about helping higher education institutions and libraries achieve their goals. What we do matters to librarians who need smoother paths to fulfilling their missions to help students, faculty, and researchers think forward.

Hours of Work

This is a full-time, permanent position based in UK. This role will require hybrid working from our London or Cambridge offices (2-3 days per week in office, rest of week remote).

This position requires weekday (Monday - Friday) attendance with some scheduling flexibility available to adjust to various global time zones as needed.

#LI-Hybrid, #LI-Onsite

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Apply Now

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customer success manager jobs in ickleton, cam

Customer Success Manager

Account Management Lead

BDM & Accounts Manager

Associate Business Development Manager

Merchant Success Manager - eCommerce

Customer Care Manager

Senior Business Development Manager

Client Account Manager

Junior Business Development Executive

Local Business Development Manager

Store Manager

Customer Advisor - Cambridge

Account Development Manager (B2B Sales)

Account Manager (Retail)

Sales Support Manager - Earthmoving

Customer Account Manager - Huntingdon

National Sales Order Processing Manager

Sales Manager

Internal Sales Executive (B2B)

Store Manager

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