Application support analyst Work, Jobs in Ilkeston, Dby (with Salaries)

First Line Analyst 3
Computacenter —Nottingham
- Rotating shift
- Customer service
- Contracts
- IT
6d
Information Analyst
Derby City Council —Derby
- £33,143 - £36,363 a year
- Full-time
- Hybrid work
- SQL
- IT
- Communication skills
- Annual leave
- Employee assistance programme
2h
Second Line Analyst
Computacenter —Nottingham
- Azure
- AWS
- Organisational skills
14d
First Line Analyst
Computacenter —Nottingham
- 12 hour shift
- Customer service
- Project management
- Presentation skills
1h
IT Systems Analyst
MHR INTERNATIONAL UK LIMITED —Nottingham
- Mentoring
- IT
- Communication skills
- Employee discount
- Referral programme
eCommerce Data Analyst
NEXT —Leicester
- £42,000 - £52,000 a year
- Full-time
- Sales
- Business
- Free parking
- Employee discount
HR Systems and Data analyst
North West Leicestershire District Council —Coalville
- £32,597 - £36,363 a year
- Full-time
Performance Analysis Lead
Loughborough University —Loughborough
- £35,608 a year
- Call to connect
- Hybrid work
- University
8d
Service Desk Analyst
PA Housing —Leicester
- £34,140 - £35,590 a year
- Call to connect
- Hybrid work
- Azure
- Microsoft Office
- Annual leave
- Employee discount
4d
Data Analyst (Finance)
Rushcliffe Borough Council —Nottingham
- £43,815 - £46,611 a year
- Full-time
- SQL
- Analysis skills
- Free parking
- Employee assistance programme
AI Integration Specialist
Skins Sexual Health Ltd/Creative Conceptions LTD —Newark-on-Trent
- From £35,000 a year
- Full-time
- Hybrid work
- Mentoring
- APIs
- AI
- Work from home
- Employee discount
Quick apply
8d
First Team Data Analyst
Nottingham Forest Football Club —Nottingham
- Full-time
- SQL
- Analysis skills
- Python
- Free parking
- Employee assistance programme
9d
Data and Performance Analyst-HMP Dovegate
Serco Plc —Uttoxeter
- £26,294 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- Analysis skills
- Employee assistance programme
- Flexible schedule
8d
Data Coordinator and Analyst
Balfour Beatty —Derby
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Analysis skills
- Annual leave
15h
Logistics Continuous Improvement Analyst
XPO Logistics —Gotham
- £35,000 a year
- Microsoft Excel
- SQL
- Analysis skills
- Employee discount
Quick apply
Test Analyst
NEXT —Leicester
- From £34,214 a year
- Full-time
- Azure
- SQL
- APIs
- Free parking
- Employee discount
1d
Tech Operations Analyst
TheNottingham —Nottingham
- £30,000 - £36,000 a year
- Hybrid work
- Azure
- Scripting
- IT
Senior Client Tech Analyst
ERA —Ripley
- Weekend availability
- Computer Science
- Microsoft Office
- Bachelor's degree
- Free parking
- Employee assistance programme
Data Analyst
Cromwell Group —Leicester
- Full-time
- Data analysis skills
- SQL
- Power tools
- Annual leave
- Sick pay
2d
DIGITAL BUSINESS ANALYST
SOOLAR CONCEPTS LIMITED —Derby
- £35,500 a year
- Full-time
- Microsoft Excel
- Sales
- Data analysis skills
Quick apply

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First Line Analyst 3

Computacenter -
Nottingham

Apply Now

Job details

6 days ago

Qualifications

Customer service
Technical support
Contracts
IT
VPN

Full job description

Location: UK - Nottingham | Job-ID: 218493 | Contract type: Standard | Business Unit: Service Desk

Life on the team

A Security Cleared (Minimum SC) First Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to Computacenter's customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures.

What you'll do

Incident/Request Management 80%

Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
Maintain technical knowledge and expertise associated with applications specific to individual customers.
Progress / close incidents to a satisfactory conclusion on the incident management system.
Liaise with the team and other Service Analysts / customer on open incidents ensuring no incidents is left unattended beyond SLA.
Escalate potential service issues initially with Team Leader.
Liaise with Team Leader on specific projects where requested.

Knowledge Management 20%

To review and update technical support documents and procedures considering personal experience and information received.
Share knowledge with colleagues and customers through direct communication and knowledge sharing tools.
Proactively research problems and solutions and document findings for the advantage of customers and colleagues.
Actively develop personal knowledge and awareness of new products and solutions.

What you'll need

Experience in a Service Desk Support capacity, with proven experience of resolving incidents for a large corporate customer.
Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure.
General awareness of developments in the IT industry.
Must have excellent troubleshooting skills.
Ability to work in a team and to support team members.
Committed to customer satisfaction and ownership of issues.
Experience of supporting Windows 11 and M365.
Experience with supporting remote workers across a VPN.
Experience of rebuilding workstations.
Experience of networks.
Must have excellent customer service skills, communication and strong attention to detail.
Experience in a Second Line Support capacity would be advantageous.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

application support analyst jobs in ilkeston, dby

First Line Analyst 3

Information Analyst

Second Line Analyst

First Line Analyst

IT Systems Analyst

eCommerce Data Analyst

HR Systems and Data analyst

Performance Analysis Lead

Service Desk Analyst

Data Analyst (Finance)

AI Integration Specialist

First Team Data Analyst

Data and Performance Analyst-HMP Dovegate

Data Coordinator and Analyst

Logistics Continuous Improvement Analyst

Test Analyst

Tech Operations Analyst

Senior Client Tech Analyst

Data Analyst

DIGITAL BUSINESS ANALYST

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