Helpdesk support Work, Jobs in Ilkley, Wyk (with Salaries)

FM Helpdesk Operator
Pinnacle Group —Morley
- £13.33 an hour
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
IT Technical Support & Warehouse Operations Coordinator
Snugfort Limited —Middleton Park
- £27,000 - £28,000 a year
- Full-time
- CRM software
- Customer service
- Computer networking
- Free parking
- Employee discount
Quick apply
Nights Role: Mobile Response Officer
Key Security (UK) Ltd —Wakefield
- £13.45 an hour
- 12 hour shift
- Driving
- Free parking
Quick apply
1st/2nd Line IT Support - £27,000-£34,000
Humnize —Wetherby
- £27,000 - £34,000 a year
- Rotating shift
- Azure
- Computer networking
- Communication skills
- Free parking
IT Support Engineer
ITWiser LLP —Guiseley
- £26,000 - £32,000 a year
- Full-time
- Customer service
- English
- Travel
- Free parking
- Life insurance
Quick apply
IT Technician
Dechra Pharmaceuticals PLC —Skipton
- £28,000 - £33,000 a year
- Monday to Friday
- Maintenance
- Annual leave
- Employee assistance programme
IT Support Engineer (2nd / 3rd Line) – MSP Experience Required
Biometrics Match —Bradford
- £30,000 - £50,000 a year
- Full-time
- Azure
- System design
- Windows
- Free parking
Quick apply
Level 2 Helpdesk Engineer
Uptime Solutions —Town
- Full-time
- Azure
- Computer Science
- Bachelor's degree
Customer Account Manager
Halls Reactive Maintenance ltd —Halifax
- £26,000 - £28,000 a year
- Full-time
- Computer literacy
- Salesforce
- Computer skills
- Free parking
- Bereavement leave
Quick apply
2h
Help Desk Operative
CBRE —Leeds
- Full-time
- Analysis skills
- Maths
- Typing
14d
Tech Support
CCTVdirect —Leeds
- Computer networking
- Communication skills
Helpdesk Advisor
CBRE —Leeds
- Part-time
Helpdesk Lead
CBRE —Leeds
- Full-time
- Microsoft Word
- Continuous improvement
- Team management
IT Field Engineer
TIEVA —Leeds
- £29,000 a year
- Full-time
- Azure
- Microsoft Office
- Travel
- Employee assistance programme
- Life insurance
Quick apply
Receptionist
KERRIDGE COMMERCIAL SYSTEMS CORP —Leeds
- Full-time
- Continuous improvement
- Front desk
- AI
Quick apply
6d
IT Desktop Support
Axiom Technologies —Clitheroe
- Part-time
- Computer Science
- Maintenance
- Bachelor's degree
- Flexible schedule
Compliance & Planning Coordinator
Equans —Wakefield
- £26,734.50 a year
- Full-time
- Microsoft Word
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
3rd Line Support Engineer
Uptime Solutions —Town
- Full-time
- Mentoring
- Communication skills
Estates Compliance and Projects Administrator
Orchard Care Homes —Harrogate
- £12.80 an hour
- Full-time
- Hybrid work
- Microsoft Powerpoint
- No experience needed
- Organisational skills
Facilities & Compliance Assistant
Burnley College —Burnley
- Up to £27,128 a year
- Front desk

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FM Helpdesk Operator

Pinnacle Group -
Morley

Quick apply

Job details

£13.33 an hour

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Microsoft Powerpoint
Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
SharePoint
Customer interaction
Outbound calling
Communication skills
Facilities maintenance
Planned maintenance

Full job description

Job Introduction

Pinnacle Group is looking for an experienced FM Helpdesk Operator (Temporary Contract) to provide exceptional customer service and support by taking and logging calls to the Helpdesk, managing the input of data and generally assisting the FM Helpdesk Administrator in the administration of the contracts. You will be joining our Total FM Team based in Morley, LS27.

Our Total Facilities Management team delivers integrated asset management and maintenance services across education, leisure, corporate, health and residential sectors. We focus on keeping facilities running smoothly, safely, and efficiently – helping our clients create spaces that work for everyone.

Your responsibilities will include handling inbound and outbound calls, resolving customer inquiries, and providing accurate information about our services. You will need excellent communication skills, a friendly demeanor, and the ability to work efficiently under pressure.

We are offering a minimum 3-month temporary contract working from 8am – 4.30pm Monday to Friday. This role comes along with weekly pay, and it has an immediate start.

If you are passionate about helping others and thrive in a fast-paced environment, we would love to hear from you.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

Answering the FM helpdesk and dealing with general enquiries and logging calls/jobs on the database utilising FM helpdesk software
Taking ownership of the PPM schedule & Reactive Maintenance jobs thus ensuring that all tasks are completed in line with the allocated response times
Allocating work orders to internal/ external contractors, ensuring that all tasks are completed in line with the allocated response times.
Tracking job progress against rectification times and implementing escalation procedures.
Report back to clients and contract staff on job progress and close out, including requesting extensions where applicable.
Keeping SharePoint up to date with information relating to the contracts and new assets

Key requirements:

Demonstrate a track record as an FM Helpdesk Operator with commitment to customer service.
Excellent organisation skills and attention to detail are required, along with decision-making and problem-solving.
Experienced in the operation of a software package, i.e. Evolution
Conversant in Excel, Word and PowerPoint
Self-managing and able to work on own initiative

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

helpdesk support jobs in ilkley, wyk

FM Helpdesk Operator

IT Technical Support & Warehouse Operations Coordinator

Nights Role: Mobile Response Officer

1st/2nd Line IT Support - £27,000-£34,000

IT Support Engineer

IT Technician

IT Support Engineer (2nd / 3rd Line) – MSP Experience Required

Level 2 Helpdesk Engineer

Customer Account Manager

Help Desk Operative

Tech Support

Helpdesk Advisor

Helpdesk Lead

IT Field Engineer

Receptionist

IT Desktop Support

Compliance & Planning Coordinator

3rd Line Support Engineer

Estates Compliance and Projects Administrator

Facilities & Compliance Assistant

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