Service desk engineer Work, Jobs in Ilkley, Wyk (with Salaries)

Senior Service Desk Engineer
Zenzero Solutions —Leeds
- Azure
- Microsoft Office
- AWS
IT Helpdesk Engineer - Experienced
777 Networks —Leeds
- £28,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Work from home
Quick apply
9d
Linux Infrastructure Engineer
Magnet —Leeds
- £40,000 - £50,000 a year
- Travel
- Organisational skills
- IT
- Employee discount
Quick apply
Software Support Engineer
Giacom —Nelson
- £26,250 - £28,000 a year
- IT
- Communication skills
- Annual leave
Quick apply
10d
Help Desk - Maintenance Services
Reactive on Call FM Limited —Morley
- £24,420 - £26,400 a year
- Full-time
- Management
- Computer literacy
- Maintenance
- Free parking
- Annual leave
Quick apply
3d
Business and Operations Support Engineer - 24/7 cover
Freemans PLC —Bradford
- Full-time
- Microsoft Office
- Computer networking
- IT
- Work from home
- Employee discount
IT Client User Experience Engineer
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Scripting
- IT
Geotechnical Engineer
Energyline Ltd —Copgrove
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Schematics
- CAD
- System design
- Life insurance
Quick apply
1st/2nd Line IT Support - £27,000-£34,000
Humnize —Wetherby
- £27,000 - £34,000 a year
- Rotating shift
- Azure
- Computer networking
- Linux
- Free parking
IT Support Engineer
Vintage.com —Leeds
- £32,000 - £42,000 a year
- Full-time
- Customer service
- Computer networking
- Warehouse experience
Quick apply
1d
Automation Engineer (Gates, Doors or Shutters)
ASE Autogate —Shipley
- £20 - £30 an hour
- Overtime
- Customer service
- Maintenance
- Power tools
- Free parking
Quick apply
11d
2nd Line Team Leader
Babble Cloud —Wakefield
- Full-time
- Annual leave
- Sick pay
Quick apply
4d
Network Operations Engineer
TIEVA —Leeds
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Free parking
- Employee assistance programme
Quick apply
Customer Service Advisor (Hybrid) Day/Night
SWARCO Group —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Customer Service Advisor (Hybrid)
SWARCO Group —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Modern Workplace Engineer
Aspire Technology Solutions —Leeds
- £26,000 - £34,000 a year
- Full-time
- Travel
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Security Operations Engineer
TIEVA —Leeds
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Office Coordinator
Zuno Tech Group —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Field Service Technician
Gunnebo Entrance Control —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Senior Process Engineer
Glanua —Wakefield
- Full-time
- Engineering
- Laboratory experience
- Business development
Quick apply

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Senior Service Desk Engineer

Zenzero Solutions
Leeds

Apply Now

Job details

Permanent

Qualifications

ConnectWise
ITIL Certification
Azure
Incident management
BMC Remedy
Microsoft Office
Change management
AWS
ITIL
Staff training
Mac OS
ServiceNow
CompTIA Security+
Leadership
Active Directory
Intune

Full job description

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will be responsible for resolving technically challenging, time sensitive, and VIP tickets in accordance with agreed KPIs and SLAs. You will provide coaching and mentoring of Service Desk Engineers and deputise for the Service Desk Team Leader, as required. You will communicate with customers, using appropriate channels, whilst ensuring all communications, ticket notes and time entries, meet our quality standards.

Key Skills:

Working for a Managed Services Provider (MSP, or MSSP), for at least 3 years, in a technical capacity.
Knowledge and technical understanding of Microsoft 365, Azure, Active Directory, Intune, MS Office, Win11, Mac OS, Malware, Security fundamentals (e.g. anti-virus, Phishing, IP Spoofing)
Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask.
Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLAâ€™s incident Management. Service Request Fulfilment and Change Management.
Ability to demonstrate excellent troubleshooting skills.
Ability to demonstrate strong team working and team leadership skill

Qualifications:

AWS Cloud Practitioner
CCNA
CompTIA Security+
ITIL Foundation
MS Certified: Azure Fundamentals or Administrator

Tasks:

The primary tasks of a Senior Service Desk Engineer in addition to those of Service Desk Engineer include:

Action technically demanding, time sensitive, and VIP tickets.
Ensure that tickets are dealt with according to SLA, whilst considering customer urgency and their wider needs.
Assist with coaching and mentoring the Service Desk Engineers.
Act as an escalation point for the Service Desk Engineers.
Assist the Service Desk Team Leader where required.
Ensure all tickets are accurately logged and have all required detail before accepting escalation.
Ensure adherence to performance targets including SLAs and KPIs.
Take ownership of logged tickets, tracking the progress of all calls / ticket updates and follow-up with the customer to ensure that they are satisfied with the resolution.
Follow processes to ensure that a high quality of service is provided, at all times.

Secondary tasks include:

Assist in planned and unplanned service disruptions.
Help maintain the accuracy and relevance of support documentation, and guides.

Responsibilities:

Ensure that information and time entries are accurately recorded in the service management tool both before starting work and before escalating and completing a ticket.
Maintaining the successful operation of the service desk, according to the agreed KPIs and SLAs.
Monitor, moderate and create process documents and regularly check for adherence to these processes.
Co-ordinate with other teams and third parties to ensure that service outages or other activities are correctly communicated to the business or affected users.
Work with the Service Assurance team to ensure Change Control and Problem Management processes are followed.
Represent the Service Desk at knowledge transfer sessions.
Assist with staff training and business awareness.
Be aware of organisational changes that might impact the Service Desk.
Plan and prioritise work to ensure that deadlines and targets are met.
Identify potential areas for improvement.
Involve and seek feedback from stakeholders.
You may on occasion be required to work on customer sites.

Apply Now

Refine Your Search

service desk engineer jobs in ilkley, wyk

Senior Service Desk Engineer

IT Helpdesk Engineer - Experienced

Linux Infrastructure Engineer

Software Support Engineer

Help Desk - Maintenance Services

Business and Operations Support Engineer - 24/7 cover

IT Client User Experience Engineer

Geotechnical Engineer

1st/2nd Line IT Support - £27,000-£34,000

IT Support Engineer

Automation Engineer (Gates, Doors or Shutters)

2nd Line Team Leader

Network Operations Engineer

Customer Service Advisor (Hybrid) Day/Night

Customer Service Advisor (Hybrid)

Modern Workplace Engineer

Security Operations Engineer

Office Coordinator

Field Service Technician

Senior Process Engineer

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