Service manager Work, Jobs in Ilkley, Wyk (with Salaries)

Service Delivery Manager
Kone —Keighley
- Full-time
- Hybrid work
- Management
- Salesforce
- English
12d
Shift Manager
Greggs —Ilkley
- £14 an hour
- Supervising experience
- Employee discount
Quick apply
Team Manager - Food - Ilkley
Marks & Spencer —Ilkley
- Full-time
- Employee discount
Office Manager
Blessed Christopher Wharton Catholic Academy Trust —Bingley
- £26,803 - £29,520 a year
- Full-time
- Administrative experience
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
11d
Estate Manager
North Yorkshire Council —Skipton
- £38,220 - £42,839 a year
- Full-time
- School
Service Manager
Ripon Farm Services —Keighley
- Overtime
- Sales
- Customer service
- IT
- Free parking
- Store discount
Quick apply
Service Delivery Manager
Evri —Morley
- £49,000 - £54,000 a year
- Hybrid work
- Organisational skills
- IT
- Communication skills
- Employee assistance programme
- Employee discount
12d
Destination Campaign Manager
North Yorkshire Council —Harrogate
- £38,220 - £42,839 a year
- Employee discount
Service Manager
Voyage Care —Haworth
- £43,500 a year
- Management
- Continuous improvement
- Employee discount
6d
Customer Service Centre Team Manager
Innserve Ltd —Tadcaster
- £33,500 - £34,800 a year
- Full-time
- Hybrid work
- CRM software
- Hospitality
- Management
- Health & wellbeing programme
- Employee assistance programme
Quick apply
6d
Regional Service Manager
Sodexo —Leeds
- £34,000 - £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply
13d
Data Governance Manager
SmartSearch —Ilkley
- Full-time
- Hybrid work
- AI
- Employee assistance programme
Quick apply
Production Manager
Avery Dennison —Harrogate
- £47,320 - £75,712 a year
- Full-time
- Data analysis skills
- Continuous improvement
- Travel
- Free parking
- Employee assistance programme
Quick apply
Store Manager
B&Q —Nelson
- £54,400 - £68,100 a year
- Part-time
- Annual leave
- Employee assistance programme
12d
Duty Manager
Bistrot Pierre —Ilkley
- Part-time
- Hospitality
- Supervising experience
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
18h
Area Manager
Anchor —Bradford
- £47,933 a year
- Microsoft Office
- Travel
- Communication skills
- Employee discount
17h
Customer Service Co-ordinator
Lapicida Stonegroup Ltd —Knaresborough
- £32,000 a year
- Full-time
- Customer service
- Salesforce
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
Customer Experience Lead
United Gas and Power —Guiseley
- Monday to Friday
- Customer service
- Microsoft Office
- Leadership
- Annual leave
Quick apply
7d
Recovery Operations Manager
Acumen Logistics —Harrogate
- £40,000 - £48,000 a year
- Full-time
- Microsoft Excel
- Driving
- In-person
- Free parking
- Annual leave
Quick apply
12d
Operations Manager
Leeds and York Partnership NHS Foundation Trust —Leeds
- £57,528 - £64,750 a year
- Full-time
- Annual leave
- Employee discount
7d

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Service Delivery Manager

Kone -
Keighley

Apply Now

Job details

Full-time
12 days ago

Benefits

Company pension
Private medical insurance
Paid volunteer time

Qualifications

Management
Salesforce
English
Microsoft Office
IT
Leadership
Communication skills

Full job description

Purpose

Service Delivery Manager evaluates, develops, and leads one of the Service Delivery teams to ensure that the organization’s strategy is implemented and executed effectively, consistently, and according to the established guidelines and budgets.

Service Delivery Manager develops customer centricity and ensures operational excellence in their team.

Responsibilities & Key Activities

General Manager responsibilities

People management e.g., setting targets, conducting development plan discussions for team members
Facilitates information sharing and creates collaborative working environment
Drives competence development in the team
Drives behavior to represent KONE as one team towards the customer
Monitors and leads the performance and KPI adherence of the team
Uses data to bring forward ideas to improve customer experience and operational efficiency
Keeps an eye on short and long-term development

Analyse, organise and optimise Teams operations

Ensures team’s compliance with company policies
Manages the team’s operation within budget
Ensures processes are followed according to defined global processes
Understands and keeps updated on teams’ systems
When relevant to the team, ensures emergency/contingency/crisis* recovery plans are in place and conducts periodic drills
Implements and ensure proper working of new tools/processes/system
Meets KPI targets

Manage Team members

Ensures hiring of competent resources
Ensures new colleagues are properly onboarded and trained before performing their activities
Ensures continuous improvement of skill levels through training, coaching, or similar
Creates a friendly and desirable working environment to maximise turnover rate

Customer Management

Ensures complaints are promptly replied to and followed up

Entry Requirements

Proven leadership and managerial experience, including coaching, motivation, and team development
Experienced Service Management professional
Customer-focused, service-oriented mind-set
Experience in process development and implementation of new practices
Good technical experience
IT literacy. Fluent in MS Office, Excel, and Word skills. SAP & Salesforce knowledge preferable.

Good communication skills in both written & spoken English.

What KONE can offer:

We offer a Competitive Salary, 25 days holiday and 8 additional Bank Holidays, 1 Volunteering Day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift & escalators industry, Bonus, Car, Dental Insurance, Private Medical Insurance, Kone Discounts, Prolonged Disability Insurance (PDI), Long Service Awards, Hybrid Working, 24/7 GP Support & Wellbeing Access.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/

Apply Now

Refine Your Search

service manager jobs in ilkley, wyk

Service Delivery Manager

Shift Manager

Team Manager - Food - Ilkley

Office Manager

Estate Manager

Service Manager

Service Delivery Manager

Destination Campaign Manager

Service Manager

Customer Service Centre Team Manager

Regional Service Manager

Data Governance Manager

Production Manager

Store Manager

Duty Manager

Area Manager

Customer Service Co-ordinator

Customer Experience Lead

Recovery Operations Manager

Operations Manager

I want to receive the latest job alerts for service manager in ilkley, wyk

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