Customer service/sales representative Work, Jobs in Inchinnan, Rfw (with Salaries)

Lead Credit & Collections Representative
Thermo Fisher Scientific —Paisley
- Full-time
- Microsoft Powerpoint
- Spanish
- Microsoft Excel
9d
SMB Digital Sales Representative
Hewlett Packard Enterprise —Erskine
- Full-time
- CRM software
- Sales
- Bachelor's degree
Sales Representative
Perfect Glazing —Scotland
- £50,000 - £70,000 a year
- Full-time
- Sales
- Customer service
- English
Quick apply
10d
Sales Trainee
PEAK CLARITY POINT —Glasgow
- £26,000 - £28,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Free parking
- Paid training
Quick apply
20h
Retail Sales Advisor - Glasgow
Oak Furnitureland —Glasgow
- £45,000 - £50,119 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Field Sales Representative
Lti transformations —Stirling
- £500 - £1,500 a week
- Part-time
- Sales
- Customer service
- English
Quick apply
Counter Sales
EECOL —Airdrie
- £23.79 - £29.74 an hour
- Full-time
- Microsoft Word
- Computer literacy
- Annual leave
- Employee discount
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Paisley
- £3,800 a month
- Full-time
- Sales
Quick apply
Retail Customer Assistant M&S Food
HM Stanley LTD —Glasgow
- £12.80 an hour
- Part-time
- Sales
- Basic maths
- Organisational skills
- Store discount
- Employee discount
2d
Service Sales Representative
Konecranes —East Kilbride
- Full-time
- Remote
- Sales
- Customer service
- Engineering
- Annual leave
Quick apply
Lead Credit & Collections Representative (German speaker)
Thermo Fisher Scientific —Paisley
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
9d
SALES EXECUTIVE
Verisure Services (UK) Limited —Glasgow
- £3,800 - £6,000 a month
- Full-time
- Sales
Quick apply
Business Development Manager
Graham Hygiene Services Limited —Scotland
- £60,000 - £80,000 a year
- Full-time
- Sales
- IT
- Leadership
- Free parking
- Referral programme
Quick apply
Accounts Receivable Representative 1 year Fixed Term (maternity cover)
Thermo Fisher Scientific —Paisley
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Outlook
6h
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Paisley
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Digital Customer Support Apprentice
QA Apprenticeships —Bishopton
- £19,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Free parking
- Gym membership
14d
Inside Sales Account Manager - VRC
Dell Technologies —Glasgow
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Business Development Manager
BaxterStorey UK —Scotland
- £45,000 - £60,000 a year
- Full-time
- Hospitality
- Sales
- Travel
- Annual leave
Quick apply
10d
Senior Relationship Manager, Business Development, Agriculture Sector
National Westminster Bank PLC —Glasgow
- £50,480 - £75,720 a year
- Full-time
- Hybrid work
- Communication skills
- Banking
- Annual leave
Food service assistant - Relief Role
BaxterStorey UK —Old Kilpatrick
- £13.45 an hour
- Weekend availability
- Hospitality
- Customer service
- Basic maths
- Employee assistance programme
- Employee discount
Quick apply
11d

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customer service/sales representative jobs near inchinnan, rfw

Lead Credit & Collections Representative

Thermo Fisher Scientific -
Paisley

Apply Now

Job details

Full-time
9 days ago

Qualifications

Microsoft Powerpoint
French
Spanish
Microsoft Excel
JD Edwards
Oracle
Microsoft Outlook
English
Microsoft Office
Analysis skills
Organisational skills
SAP ERP
Italian
Communication skills
Time management

Full job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

When you are part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Position Summary:

The Lead Credit & Collections Representative will be responsible for the collection of debt on an allocated portfolio of customers, alongside the end-to-end credit management tasks, including the calculation, approval and maintenance of credit limits for new and established customer accounts, and where required, performing regular 'order hold' review and decision making.

Given the level of seniority associated with this position, the portfolio will have a significant level of complexity and the individual will act as the primary point of contact within the team and will lead conference calls involving a diverse range of stakeholders to address and resolve issues related to disputes, non-payment, or account reconciliation.

The role would suit a candidate with excellent rapport building ability, strong verbal and written communication skills and the ability and passion to achieve critical metrics.

Responsibilities:

Perform checks and evaluate credit limits on new and existing customer accounts within the designated portfolio in line with company policy.
Carry out necessary procedures to place accounts on hold on assigned accounts, and closely monitor them to ensure timely release of orders upon receipt of payment or appropriate evidence.
Liaise with other departments and communicate credit hold or block decisions to all relevant parties.
Update core systems manually to accurately reflect credit limits, hold status, etc.
Proactively contact customers, primarily by telephone, to ensure invoice processing and timely payments have been scheduled.
Plan and prioritise customer calls regularly to maximise collections on the largest open invoices.
Review customer accounts on a regular basis and work with Sales and Customer Services to resolve problem accounts and determine when accounts should be placed on hold.
Log, monitor and coordinate customer complaints by liaising with the relevant functions to ensure prompt resolution.
Arrange and lead internal and external customer meetings to address and resolve issues related to disputes, non-payment, or account reconciliation.
Allocate credits in consultation with Cash allocation team, Customer Services and customers.
Consistently meet assigned targets and fulfil Service Level Agreements (SLAs).
Ensure collection software is updated at all times with regards to actions taken, follow-ups needed, dispute reporting and most recent customer contact details.
Ensure the performance of all tasks is carried out in accordance with company policies, internal controls and Sarbanes-Oxley requirements

Additional tasks include:

Assist the cash application team where required (remittance request etc.).
Assist with the company’s e-invoicing process, if relevant.
Train and mentor new employees joining the Order-to-Cash (OtC) department.
Support with the creation and update of process documentation and training materials for processes, as needed.
Participate actively to projects – including department or cross-functional projects.
Act as backup or escalation point for the Line Manager as required.
Be the primary point of contact within the team for junior colleagues seeking assistance with operational inquiries.
Coordinate with both Internal and External Audit teams to facilitate testing procedures.
Other additional duties or tasks may be assigned periodically by the Line Manager.

Skills & Qualifications Required:

Skills

This position interacts with various levels of internal and external customers, and therefore effective and confident communication skills are required to effectively address issues, provide updates and lead successful customer negotiations.
Proven attention to detail and accuracy.
Demonstrated proficiency in collaborating effectively with a wide range of people to achieve common goals.
Ability to work independently in order to resolve complex issues and perform first level escalations.
Comfortable in a fast-paced environment.
Strong organisational and time management skills to ensure prioritisation and timely completion of tasks and efficiency in handling multiple responsibilities simultaneously.
Problem-solving and analytical ability.
Sound judgment and decision-making skills.
Willingness to train and mentor newcomers.
Good understanding of the process improvement methodology.
Thorough working knowledge of relevant accounting systems, policies and procedures and proven expertise in credit & collections processes.

Qualifications and Experience

Fluent in English, additional language skills would be beneficial (French, Italian or Spanish)
University or College degree.
Proficiency in Microsoft Office software is required (Outlook, Excel, etc.).
Previous +3 years of work experience in Shared Service Centers in a similar role is required.
Proven experience and capability to handle at least one ERP (SAP, Oracle, JD Edwards, etc.).
Relevant software application proficiency is required (e.g., Oracle E1, SAP, CForia, etc.).
Excellent digital literacy and knowledge of the Microsoft Office software is required (Outlook, Excel, PowerPoint, etc.).

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission - enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Apply Now

Refine Your Search

customer service/sales representative jobs in inchinnan, rfw

Lead Credit & Collections Representative

SMB Digital Sales Representative

Sales Representative

Sales Trainee

Retail Sales Advisor - Glasgow

Field Sales Representative

Counter Sales

JUNIOR SALES ADVISOR

Retail Customer Assistant M&S Food

Service Sales Representative

Lead Credit & Collections Representative (German speaker)

SALES EXECUTIVE

Business Development Manager

Accounts Receivable Representative 1 year Fixed Term (maternity cover)

JUNIOR SALES CONSULTANT

Digital Customer Support Apprentice

Inside Sales Account Manager - VRC

Business Development Manager

Senior Relationship Manager, Business Development, Agriculture Sector

Food service assistant - Relief Role

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