Application support Work, Jobs in Ipswich, Eng (with Salaries)

Customer Success Executive
Anchor Safety LLP —Ipswich
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
Quick apply
6d
Data and Returns Manager
University of Suffolk —Ipswich
- £37,694 - £42,254 a year
- Full-time
- Data analysis skills
- Analysis skills
- University
- Annual leave
- Employee assistance programme
Suffolk Office of Data and Analytics Analyst and Researcher
Suffolk County Council —Ipswich
- £34,434 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
2d
Customer Service Specialist (iGaming online)
Onyx Gaming —Colchester
- From £25,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
10d
Facilities Helpdesk Operative
Sec2 Security Limited —Bury St. Edmunds
- From £26,624 a year
- Full-time
- CRM software
- Microsoft Outlook
- Windows
- Health & wellbeing programme
Quick apply
Customer Service Advisor
East Suffolk Council —Woodbridge
- £25,583 - £28,142 a year
- Full-time
- Hybrid work
- Office experience
- Free parking
- Employee discount
2d
Quality Assurance Analyst
SOUTHERN COMMUNICATIONS LIMITED —Woodbridge
- £28,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Driving
- APIs
- Free parking
- Health & wellbeing programme
Quick apply
Business Intelligence Analyst
OCS Group —Ipswich
- Monday to Friday
- Data analysis skills
- SQL
- Analysis skills
Document Controller
Balfour Beatty —Ipswich
- Hybrid work
- Annual leave
11d
Business Analyst
The Registered Office (UK) Ltd —Ipswich
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Azure
- DevOps
Quick apply
5d
Client Support - Management Services
Miller Insurance Services —Ipswich
- Travel
- Annual leave
Customer Service Representatives
Sodexo —Colchester
- £12.92 an hour
- Weekend availability
- Hospital
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
11d
Business Analyst
ITA Group Inc —Ipswich
- Customer service
- Microsoft Office
- SQL
Quick apply
Document Controller
Civil Works Alliance —Ipswich
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
5d
Full Stack Web Developer - Office Based
Mass Creations —Bury St. Edmunds
- Up to £32,000 a year
- Full-time
- Analysis skills
- JavaScript
- APIs
- Annual leave
- Work from home
Quick apply
FINMAR Client Relationship Manager
WTW —Ipswich
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
5d
Software Engineer
SpeedyBooker —Bury St. Edmunds
- £40,000 - £52,000 a year
- Full-time
- Hybrid work
- Agile
- Communication skills
- Teaching
- Free parking
- Paid training
Quick apply
12d
Quality Assurance Analyst
Southern Communications Group —Melton
- £28,000 a year
- Full-time
- Analysis skills
- APIs
- IT
- Free parking
- Employee assistance programme
Business Intelligence (BI) Developer & Data Analyst
Wilkin & Sons Ltd —Colchester
- £30,000 - £35,000 a year
- Full-time
- ERP systems
- Data analysis skills
- English
- Free parking
- Store discount
Quick apply
6d
Graduate IT Analyst
Textron Specialized Vehicles —Ipswich
- Full-time
- Azure
- Computer Science
- Customer service
- Annual leave
- Employee assistance programme
3d

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application support jobs near ipswich, eng

Customer Success Executive

Anchor Safety LLP
Ipswich

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
6 days ago

Qualifications

CRM software
Customer service
GCSE
Microsoft Office
B2B
Computer skills
Communication skills

Full job description

The Company

Established over 30 years ago, Anchor Safety has rapidly grown to become one of the UK’s leading suppliers of personal protective equipment (PPE,) safety services, and corporate workwear.

Our innovative, reliable and customer-focused approach to supplying PPE has driven continual growth and exceptional customer loyalty. As a business, dedication to prompt personal service from friendly knowledgeable staff has become a hallmark of our success. A proactive approach to meeting customer requirements, supported by same day despatch from our stockholding of quality products, enable us to achieve our goal of delivering excellence in PPE.

The Role

As Customer Success Executive you'll be part of a close-knit team, handling Customer calls and enquiries, identifying appropriate PPE solutions to meet Customer needs, and ensuring every Customer receives the best-in-class service they expect from us.

Key responsibilities:

Customer Onboarding - Guiding new customers through the implementation process, including set-up testing and management of customer purchasing portals, and ensuring all customers have the required tools to make repeat purchases from our range.
Relationship Management - Developing and maintaining strong ongoing relationships with clients to increase revenue and prevent churn through regular calls and meetings. Also providing efficient and friendly customer support via phone, email, web-chat or WhatsApp to address enquiries, concerns and issues in line with pre-agreed service levels. This also includes answering questions about products, helping with orders and resolving problems.
Relationship Development - Collaborating with clients to identify opportunities for growth and improvement, including bespoke client-specific initiatives and projects
Issue resolution – Investigating and resolving customer complaints or problems coordinating with other departments as necessary to ensure timely and satisfactory resolutions.
Product knowledge – maintain an understanding of products, services to respond to customer needs.
Team Collaboration – work closely with other team members and departments to support excellence

Desired Experience and Qualifications:

Customer Service Skills- Strong interpersonal and communication skills, with the ability to empathise and provide exceptional customer service
Problem solving – The ability to quickly and effectively resolve customer issues and find solutions to complex problems
Organisation – Good organisation skills to manage customer records, follow up on tasks and prioritise work effectively
Product knowledge – worked in a B2B environment and the ability to learn and stay up to date on changes
Computer skills – proficiency in using CRM software, email and other communication tools and Microsoft Office
Adaptability – willingness to adapt to changing processes and procedures to improve customer support
Empathy – ability to understand and relate to customer concerns and needs
Teamwork – collaboration skills to work effectively with colleagues and other departments
Multitasking – capability to handle multiple customer inquiries and tasks simultaneously
Attention to Detail – accuracy in order processing, documentation and follow-through

PLEASE HELP US TO PRIORITISE YOUR APPLICATION....

In the current climate, we're expecting a lot of applications for this role. We'd love to spot you in the crowd, and invite you for an initial interview!

In addition to your CV, please send a brief covering letter highlighting why you think your experience is perfect for our role, and indicating your current and desired salary packages.

Thank you, and looking forward to meeting you.

Job Type: Full-time

Pay: £30,000.00-£35,000.00 per year

Experience:

BUSINESS TO BUSINESS Customer service: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

application support jobs in ipswich, eng

Customer Success Executive

Data and Returns Manager

Suffolk Office of Data and Analytics Analyst and Researcher

Customer Service Specialist (iGaming online)

Facilities Helpdesk Operative

Customer Service Advisor

Quality Assurance Analyst

Business Intelligence Analyst

Document Controller

Business Analyst

Client Support - Management Services

Customer Service Representatives

Business Analyst

Document Controller

Full Stack Web Developer - Office Based

FINMAR Client Relationship Manager

Software Engineer

Quality Assurance Analyst

Business Intelligence (BI) Developer & Data Analyst

Graduate IT Analyst

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