Client care Work, Jobs in Ipswich, Eng (with Salaries)

Service Centre Agent
WTW —Ipswich
- From £24,500 a year
- Full-time
- Customer service
- Annual leave
- Employee assistance programme
6d
Client Care Advisor
Vets for Pets —Colchester
- £26,500 - £28,500 a year
- Part-time
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Support Worker
Mavam Supported Housing —Ipswich
- £27,791.70 - £28,181.70 a year
- 8 hour shift
- Administrative experience
- In-person
- Care plans
- Free parking
- Paid training
Quick apply
Client Care Assistant
Medivet Group Ltd —Colchester
- £26,538.48 a year
- Part-time
- Front desk
- Annual leave
- Employee discount
Youth Council and Governance Support Officer
Babergh and Mid Suffolk District Councils —Ipswich
- £31,537 - £36,363 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- IT
- Work from home
- Employee assistance programme
7d
Transport Booking Administrator
Communities Together East Anglia —Stowmarket
- £13.60 an hour
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
- Free parking
- Flexible schedule
Quick apply
1d
Phlebotomy Administration Officer, Phlebotomy Department
Health Services Laboratories (HSL) —Alexandra
- Up to £27,928 a year
- Full-time
- Hospital
- Annual leave
- Employee assistance programme
1d
Learning Support Assistant
TCHC Group —Ipswich
- £21,900 - £21,923 a year
- Full-time
- English
- Travel
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
Carer Compliance Lead
Right at Home Ipswich Woodbridge and Felixstowe —Ipswich
- From £30,000 a year
- Weekend availability
- Microsoft Office
- Organisational skills
- IT
- Free parking
Quick apply
Customer Support Officer
Babergh and Mid Suffolk District Councils —Stowmarket
- £27,694 - £31,022 a year
- Part-time
- Hybrid work
- Employee assistance programme
12d
Personal Care Assistant
The Brett Lee Trust —Ipswich
- £15.10 - £15.70 an hour
- Part-time
- In-person
- Care plans
- Communication skills
Quick apply
Catering Assistant
Aspens —Ipswich
- £12.71 an hour
- No weekends
- School
Site Agent
M Group —Ipswich
- Civil engineering
- Team management
- Leadership
- Annual leave
- Employee assistance programme
Cleaning Operative
BidvestNoonan —Ipswich
- £12.71 an hour
- Part-time
- English
- Communication skills
Quick apply
Client Support - Management Services
Miller Insurance Services —Ipswich
- Travel
- Annual leave
Multinational Client Service Technician
AXA —Ipswich
- Microsoft Excel
- Microsoft Office
- Analysis skills
Housekeeper
Mosaic Spa & Health Clubs —Ipswich
- £12.76 an hour
- Overtime
- In-person
- Time management
- Free parking
- Employee discount
Quick apply
12d
Residential Sales Negotiator
Fenn Wright LLP —Woodbridge
- £25,000 - £30,000 a year
- Full-time
- Sales
- Administrative experience
- Organisational skills
- Free parking
- Life insurance
Quick apply
Live-In Carer - National
Unique Senior Care —Colchester
- £129 - £258 a day
- Care experience
- English
- Travel
- Annual leave
Senior Social Workers
Suffolk County Council —Ipswich
- £41,502 - £47,054 a year
- Part-time
- Supervising experience
- Mentoring
- Annual leave
2d

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Service Centre Agent

WTW -
Ipswich

Apply Now

Job details

Full-time
From £24,500 a year
6 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Life insurance
Car scheme

Qualifications

Customer service

Full job description

Description

Looking for more than just a job? Ready to join a team where your voice matters and your contribution makes a difference?

At WTW, we’re more than a contact centre — we’re a team of passionate professionals committed to delivering world-class service with a human touch. We don’t do cold calls or sales pitches — we focus on what really matters: helping people with workplace pensions and flexible benefits, one interaction at a time.

Whether you're at the beginning of your career or looking for a fresh start, this could be the opportunity you've been waiting for. Full training is provided — what we care most about is your attitude, your willingness to learn, and your dedication to excellent customer service.

As a Customer Service Representative, you’ll be at the frontline of our operations, handling inbound calls, emails and web chats from employees of our clients regarding their occupational pension schemes — all in a fast-paced, customer-focused environment.

The Role

Your day-to-day will include:

Delivering outstanding service via telephone, email, and live chat
Navigating varied customer needs with empathy, clarity, and professionalism
Representing WTW and our clients positively in every interaction
Effectively using our systems to resolve and record queries on a first-contact resolution
Handling complaints with a calm, solutions-focused approach, ensuring each customer feels listened to and supported
Recognising and responding appropriately to vulnerable customers, showing sensitivity and tailoring support to meet their specific needs

Qualifications

What you’ll bring

Previous customer service experience is desirable, but not essential — we’re proud to support career development through thorough training and ongoing coaching.

We’re looking for individuals who are:

Excellent communicators with strong listening and writing skills
Proactive problem-solvers who strive for accuracy and clarity
Calm under pressure and motivated by personal and team success
Comfortable working in a fast-paced environment
Resilient and adaptable — able to stay positive, focused, and professional when handling challenging queries or high call volumes
Confident with basic IT systems and willing to learn new tools
Willing to own each interaction and leave customers feeling heard and supported

What we offer

A competitive starting salary of £24,500 per annum, and enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. More than that, you’ll join a supportive, inclusive team culture where everyone looks out for one another, and success is shared.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [email protected]

(OGB2)

Apply Now

Refine Your Search

client care jobs in ipswich, eng

Service Centre Agent

Client Care Advisor

Support Worker

Client Care Assistant

Youth Council and Governance Support Officer

Transport Booking Administrator

Phlebotomy Administration Officer, Phlebotomy Department

Learning Support Assistant

Carer Compliance Lead

Customer Support Officer

Personal Care Assistant

Catering Assistant

Site Agent

Cleaning Operative

Client Support - Management Services

Multinational Client Service Technician

Housekeeper

Residential Sales Negotiator

Live-In Carer - National

Senior Social Workers

I want to receive the latest job alerts for client care in ipswich, eng

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