Customer experience Work, Jobs in Ipswich, Eng (with Salaries)

Customer Experience Officer
Suffolk County Council —Ipswich
- £25,185 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- IT
- Annual leave
8d
Customer Sales Advisor
Halfords —Ipswich
- £10.85 - £12.71 an hour
- Part-time
- Sales
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
12d
Front of House Nandoca
Nandos —Ipswich
- £12.71 an hour
- Part-time
- No experience needed
- Restaurant
- School
- Employee discount
- Referral programme
6d
Retail Customer Service
Entain —Ipswich
- £13 an hour
- Overtime
- Cash handling
Customer Service Advisor
Gallagher Bassett —Ipswich
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Employee stock purchase plan
- Life insurance
4d
Ground Floor - Team Member
Premier Inn —Ipswich
- Up to £13.06 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
12d
Pharmacy Colleague
ASDA —Ipswich
- £13.10 an hour
- Part-time
- Computer skills
- Annual leave
- Employee assistance programme
Host
Hallmark Care Homes —Ipswich
- £13.45 an hour
- Part-time
- Hospitality
- Customer service
- Café
- Employee discount
- Referral programme
Customer Service & Sales Specialist
Floral Image Ipswich and Norwich —Ipswich
- £26,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
Quick apply
13d
Team Member
GAD Corporation (do not delete) —Ipswich
- £11 - £22 an hour
- Night shift
- Serving
- Basic maths
- Restaurant
- Annual leave
- Flexible schedule
Store Colleague - Part-Time
JDSPORTS —Ipswich
- £12.81 an hour
- Part-time
- Communication skills
- Employee discount
Quick apply
3d
Sales Assistant
HSL Chairs —Ipswich
- £12.80 an hour
- Part-time
- Customer service
- Retail sales
- Free parking
- Employee discount
Quick apply
20h
Operational Support Officer
HM Courts and Tribunals Service —Whitton
- £25,582 a year
- Full-time
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
11d
Admissions Advisor
University of Suffolk —Ipswich
- £25,804 - £28,031 a year
- Full-time
- Customer service
- University
- Agile
- Annual leave
- Employee assistance programme
14d
Operational Support Officer
HM Courts & Tribunal Service —Ipswich
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
11d
Customer Service/Administration Assistant
EMP Drainage Ltd —Ipswich
- £24,500 - £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Work from home
Quick apply
6d
Listing Officer
HM Courts & Tribunal Service —Ipswich
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Travel
- Annual leave
- Employee discount
5d
Trade Counter and Warehouse Assistant
Fengate Building Products —Ipswich
- £28,500 a year
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
Quick apply
Customer Support Service Centre Advisor - FTC
HTG Trading Ltd —Great Blakenham
- £26,436.80 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Sick pay
Quick apply
6d
Dispenser
Boots —Ipswich
- £13.92 an hour
- Weekend availability
- IT
- Employee assistance programme
- Employee discount

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Customer Experience Officer

Suffolk County Council -
Ipswich

Apply Now

Job details

Full-time
£25,185 a year
8 days ago

Benefits

Annual leave
Company pension
Pay rise
Paid volunteer time

Qualifications

Customer service
Organisational skills
IT
Communication skills
Time management

Full job description

Suffolk County Council
Address: Endeavour House, Ipswich, Suffolk IP1 2BX, hybrid working
Salary: £25,185 per annum (pro rata for part time)
Hours: 37 hours per week, Flexible working options available - 4 posts
Contract: Permanent

As a modern, flexible and effective organisation, at Suffolk County Council we’re driven to make a positive difference to the environment, the communities we serve and the careers of our people. That’s why, when you join us as a Customer Experience Officer, you’ll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career.

Reimagine the possibilities.

Your role and responsibilities

Join us as a Customer Experience Officer and play a vital role in providing excellent customer service. In this frontline position, you'll be the first point of contact for customers for a variety of Council services, handling enquiries through multiple channels like phone, email, web chat, and social media. You'll use your outstanding communication abilities and knowledge of our services to resolve queries accurately and efficiently. We're seeking individuals with proven customer service experience, strong IT proficiency, and the ability to thrive in a fast-paced, target-driven environment. If you're passionate about making a positive difference and delivering outstanding support to the people of Suffolk, we'd love to hear from you.

You will need

proven customer service experience
excellent communication and IT skills
ability to communicate with customers in a clear and tactful manner, show empathy and resolve conflict effectively through a range of mediums including telephone, digital and written correspondence
excellent organisational and time management skills and the ability to prioritise work to achieve deadlines and team objectives
contact centre experience is preferred but not essential as full training will be given.

The contact centre is open from 8.30am - 5.30pm, Monday - Friday and there are a variety of shifts to cover the opening hours.

You can view a full list of requirements in the Job and Person Profile (JPP), which you can find in the ‘How to apply’ section towards the bottom of this advert.

If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team

Your role is a key part of the Customer Service team and sits in the overall area of Communications and Customer Service. The wider team includes Web and Digital Transformation, Social Media and Customer Data and Insight. This is a central team that interacts with all parts of the organisation

We are a busy and supportive team who takes pride in giving the best service we can.

Empowering Everyone

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report (suffolk.gov.uk)

For more information

Please contact Nicole Prentice for a casual conversation. You can contact them by calling 01473 296549 or emailing [email protected]

How to apply

Step 1 - Read the Job and Person Profile (word).

Step 2 - Click ‘Apply Now’ to start your online application.

Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template (word).

1. Describe your experience working in a team environment toward shared goals and targets. What role did you play?

2. Tell us how you would handle a situation where you didn't have enough information to fully resolve a customer's enquiry.

3. What has interested you in applying for this position within Customer Services?

Step 4 - Upload a CV (without name and personal details).

Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

For guidance on completing your application, please see our How to Apply page.

Planning to use Artificial Intelligence (AI)? Please ensure your application still reflects your own skills, experience and ideas. If used inappropriately, your application may not be processed. Please read our guidance for using AI to understand what’s acceptable.

Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at [email protected] or 03456 014412. You can find examples of possible adjustments on our Reasonable Adjustment pages.

Closing date: 11.30pm 19 July 2026.

Interview date: Week commencing 3 August 2026.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts. #LI-Hybrid

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you’ll enjoy:

up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
membership of a competitive Local Government Pension Scheme (LGPS)
travel, lifestyle, health and wellbeing benefits
performance-related annual pay progression, in addition to an annual cost-of-living pay increase
training and encouragement to expand your knowledge
a variety of career development opportunities across our organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day

Plus lots more!

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).

Apply Now

Refine Your Search

customer experience jobs in ipswich, eng

Customer Experience Officer

Customer Sales Advisor

Front of House Nandoca

Retail Customer Service

Customer Service Advisor

Ground Floor - Team Member

Pharmacy Colleague

Host

Customer Service & Sales Specialist

Team Member

Store Colleague - Part-Time

Sales Assistant

Operational Support Officer

Admissions Advisor

Operational Support Officer

Customer Service/Administration Assistant

Listing Officer

Trade Counter and Warehouse Assistant

Customer Support Service Centre Advisor - FTC

Dispenser

I want to receive the latest job alerts for customer experience in ipswich, eng

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