Customer experience manager Work, Jobs in Ipswich, Eng (with Salaries)

Customer Service Manager (Haulage / Logistics)
Seven Logistics —Felixstowe
- £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
Shift Manager - Dispatch
DPD Group UK —Ipswich
- £40,000 a year
- Full-time
- Management
- Computer skills
- Communication skills
- Free parking
Quick apply
Technical Support Coordinator
Greenscape Energy Ltd —Ipswich
- £28,500 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Annual leave
- Life insurance
Quick apply
12d
Sales Project Manager / Personal Assistant to the Chief Operating Officer
Anchor Safety LLP —Ipswich
- £45,000 - £50,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Sales
- Free parking
- Employee discount
Quick apply
12d
E-Commerce Assistant
Branded Garden Products —Ipswich
- £24,784.50 a year
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- Microsoft Office
- Free parking
- Work from home
Quick apply
1d
Head of Customer Growth
Fred. Olsen Travel —Ipswich
- Monday to Friday
- Sales
- Customer service
- Hotel
- Employee discount
4d
Assistant Store Manager - Ipswich *New Store Opening*
Oak Furnitureland —Ipswich
- £47,000 - £51,723 a year
- Full-time
- Sales
- Free parking
- Employee assistance programme
Employee Relations Advisor
WTW —Ipswich
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Human resources
- Annual leave
- Employee assistance programme
1d
Customer Relations Manager
Beaumont Manor Care Home —Frinton-on-Sea
- Up to £45,000 a year
- Full-time
Quick apply
Area Manager - On the Bench Ipswich/Colchester Area
Booker Group —Ipswich
- IT
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
12d
GLOBAL MARKETING MANAGER
Bermar (International) Ltd. —Ipswich
- Full-time
- Hospitality
- Project management
- Communication skills
- Annual leave
- Employee discount
Quick apply
12d
Last Mile Operations Manager
Evri —Ipswich
- £35,500 - £41,000 a year
- Analysis skills
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
1d
Operations Improvement Manager
M Group —Bury St. Edmunds
- £44,000 - £55,000 a year
- Continuous improvement
- Annual leave
- Employee assistance programme
Branch Manager
GoldUnion —Ipswich
- £30,000 - £60,000 a year
- No experience needed
- Financial services
- Communication skills
- Paid training
- Annual leave
11d
Retail Sales Advisor - Ipswich *New Store Opening*
Oak Furnitureland —Ipswich
- £45,000 - £50,119 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Bereavement Services Co-Ordinator
East Suffolk Services Limited —Woodbridge
- £31,537 - £34,434 a year
- Full-time
- IT
- Employee discount
- Life insurance
General Manager
Tenpin —Ipswich
- £41,500 - £43,500 a year
- Full-time
- Hospitality
- Employee assistance programme
Quick apply
2d
Team Leader
Card Factory —Ipswich
- £13 an hour
- Leadership
General Manager
Nandos —Ipswich
- Up to £46,000 a year
- Full-time
- Hospitality
- Leadership
- Employee discount
- Referral programme
5d
Store Manager - Ipswich *New Store Opening*
Oak Furnitureland —Ipswich
- £60,000 - £66,950 a year
- Weekend availability
- Sales
- Free parking
- Employee assistance programme

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Customer Service Manager (Haulage / Logistics)

Seven Logistics -
Felixstowe

Quick apply

Job details

Permanent | Full-time
£40,000 a year

Benefits

Free parking
Health & wellbeing programme
Free flu jabs
Company pension
Employee assistance programme
Life insurance
On-site parking

Qualifications

Management
Customer service
Logistics
English
Leadership
Communication skills

Full job description

Job Purpose

To lead and supervise the customer services team within a fast-paced haulage/logistics environment, ensuring high levels of customer satisfaction, efficient issue resolution, and seamless coordination between customers, drivers, planners, and operational teams. The role is responsible for driving service excellence, improving processes, and maintaining strong customer relationships.

Key Responsibilities

Team Leadership & Supervision

Supervise and support the customer services team.
Allocate workloads, monitor performance, and ensure service levels are met.
Provide coaching, training, and development to team members.
Conduct performance reviews and manage absence, disciplinary, and HR-related matters.

Customer Service Excellence

Act as the senior escalation point for customer queries, complaints, and service issues.
Ensure timely and professional communication with customers regarding deliveries, delays, and service updates.
Maintain high standards of customer satisfaction and retention.
Build and maintain strong relationships with key clients.

Operational Coordination

Liaise closely with transport planners to ensure smooth operations.
Monitor delivery schedules and proactively manage potential disruptions.
Ensure accurate and timely updates are communicated internally and externally.

Performance & KPI Management

Monitor and report on key performance indicators (KPIs) such as delivery performance, response times, and customer satisfaction.
Identify trends and implement improvements to enhance service delivery.
Ensure team adherence to company policies, procedures, and service standards.

Process Improvement

Review existing processes and identify opportunities to improve efficiency and customer experience.
Support implementation of new systems, tools, or procedures.
Drive continuous improvement initiatives.

Compliance & Administration

Ensure compliance with company policies, and industry standards.
Maintain accurate records of customer interactions, complaints, and resolutions.
Prepare reports and documentation as required.
To work closely with peers to ensure rating is completed accurately and efficiently

Key Skills & Experience

Essential

Proven experience in a customer service supervisory role within container haulage
Strong understanding of container transport operations and logistics processes.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making ability.
Experience managing and developing teams.
Ability to work under pressure in a fast-paced environment.

Desirable

Experience with transport management systems (TOPS).
Knowledge of UK transport regulations.
Experience handling key account customers.

Key Competencies

Leadership and team management
Customer focus and service excellence
Organisation and time management
Attention to detail
Conflict resolution
Resilience and adaptability
The ability to work in a fast paced environment
Proficient with Microsoft applications

Working Hours

40 hours per week between the hours of 0730 – 1730 Monday to Friday, with flexibility required to meet operational needs

Salary & Benefits

The chance to join a forward-thinking Company who have prided themselves on service and reputation since their inception in 1997
Competitive salary
20 days holiday which increases with length of service, up to 25 days
Life assurance from day one
Free 24-hour employee assistance program
Free health & wellbeing subscription
Dress for your work day policy
Your birthday off after successful completion of your probation

Pay: £40,000.00 per year

Benefits:

Company pension
Free flu jabs
Free parking
Health & wellbeing programme
Life insurance
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in ipswich, eng

Customer Service Manager (Haulage / Logistics)

Shift Manager - Dispatch

Technical Support Coordinator

Sales Project Manager / Personal Assistant to the Chief Operating Officer

E-Commerce Assistant

Head of Customer Growth

Assistant Store Manager - Ipswich New Store Opening

Employee Relations Advisor

Customer Relations Manager

Area Manager - On the Bench Ipswich/Colchester Area

GLOBAL MARKETING MANAGER

Last Mile Operations Manager

Operations Improvement Manager

Branch Manager

Retail Sales Advisor - Ipswich New Store Opening

Bereavement Services Co-Ordinator

General Manager

Team Leader

General Manager

Store Manager - Ipswich New Store Opening

I want to receive the latest job alerts for customer experience manager in ipswich, eng

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