Customer service advisor part time, fixed term contract Work, Jobs in Ipswich, Eng (with Salaries)

Customer Service Advisor - Remote
WNS Global Services —Ipswich
- Part-time
- Remote
Quick apply
Customer Service Advisor - Part Time, Fixed Term Contract
Cloud —Colchester
- £15,862.08 a year
- 8 hour shift
- Remote
- Communication skills
- Life insurance
Quick apply
20h
Customer Assistant
Lidl —Ipswich
- £13.45 - £14.45 an hour
- Part-time
- Bakery
- Store discount
- Employee discount
1d
Service Colleague
ASDA —Ipswich
- £13.10 an hour
- 12 hour shift
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
3d
Nights Team Member
Premier Inn —Ipswich
- Up to £13.66 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
10d
Rental Customer Service Assistant
John Grose —Ipswich
- From £17,326.89 a year
- Part-time
- Driving
- IT
- In-person
- Annual leave
- Employee discount
Quick apply
7d
Central Administrator
Realise Futures —Ipswich
- £10,240 a year
- Call to connect
- Microsoft Office
- Data entry
- Organisational skills
- Annual leave
9d
Customer Service Advisor
Cloud —Colchester
- £26,436.80 a year
- Weekend availability
- Hybrid work
- Communication skills
- Life insurance
Quick apply
Data and Customer Insight Officer
Suffolk County Council —Ipswich
- £34,434 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Annual leave
4d
Hotel Kitchen - Team Member
Premier Inn —Ipswich
- Up to £13.06 an hour
- Part-time
- Serving
- Hotel
- Cleaning
- Employee discount
Quick apply
Energy Executive / Administrator 12 month FTC
SmartestEnergy —Ipswich
- £28,000 - £30,000 a year
- Hybrid work
- Microsoft Word
- Customer service
- Analysis skills
Quick apply
4d
Training & Development Coordinator
Fred. Olsen —Ipswich
- Part-time
- Microsoft Powerpoint
- Customer service
- Research
- Employee discount
7d
IT Technician (Fixed Term 12 months)
Prettys Solicitors LLP —Ipswich
- £30,000 a year
- Temporary
- English
- In-person
- Communication skills
- Life insurance
Quick apply
Energy Operations Executive FTC x 2
SmartestEnergy —Ipswich
- £28,000 - £30,000 a year
- Hybrid work
- Microsoft Word
- Customer service
- Analysis skills
Quick apply
LGR Executive Assistant and Project Support
Suffolk County Council —Ipswich
- £34,434 - £40,777 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
10h
One Stop - Customer Service Assistant
One Stop —Colchester
- £12.81 an hour
- Part-time
2h
Customer Service & Acquisitions Lead
Civic Recruitment Limited —Colchester
- £19.23 an hour
- Full-time
- Microsoft Word
- Business development
- Analysis skills
Quick apply
Apprentice Pensions Assistant
Suffolk County Council —Ipswich
- £24,521 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- School
- Annual leave
4d
Internal Communications Intern
Care UK —Colchester
- Microsoft Powerpoint
- Microsoft Word
Communication & Interaction Practitioner (Alternative Provision)
Sendsory —Ipswich
- £28,924.56 a year
- Experience working with children
- In-person
- Health & wellbeing programme
Quick apply
7h

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customer service advisor part time, fixed term contract jobs near ipswich, eng

Customer Service Advisor - Remote

WNS Global Services -
Ipswich

Quick apply

Job details

Part-time

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Motor insurance claims handling
Complaint handling
Customer interaction
Fraud prevention and detection

Full job description

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 64,000+ employees.

Job Description

Potential Varied Hours Available:

Weekday evenings: 17:00 - 22:00 | 17:30 – 22:30

Weekday mornings: 07:00 – 09:00

Saturday: 08:00 - 22:00 - Between 6-12 Hour shifts available.

Sunday - 08:00 - 22:00 - Between 6-12 Hour shifts available.

Night shifts: 22:00 - 09:00 (Different shift patterns, Monday - Sunday).

Applicants must be able to commit either a Saturday or Sunday plus bank holidays

Times are flexible and will be discussed/ arranged in interview

Flexibility may be required to complete a training period for up to 35 hours per week.

Basic Purpose and Function:

To provide excellent customer service to our Clients, by ensuring that all telephone calls are answered promptly and dealt with professionally and applying a proactive approach to claims handling.

To negotiate all heads of claim within the Service Level Agreements on economic terms, adhering to excellent service standards and best practice

Key Tasks:

Answering the telephone and signing off calls in accordance with WNS’ agreed procedures
Handle inbound FNOL calls relating to motor insurance claims, delivering a calm, clear, and reassuring customer experience in a timely manner.
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.
Maintain compliance with industry regulations, internal policies, and data protection standards
Assess urgency and direct calls appropriately, including escalating complex or high-priority cases.
Ensure correct prioritisation of workload and time management schedules are adhered to
Communicate clearly and professionally, explaining the next steps and managing customer expectations
Balance empathy and efficiency, supporting customers who may be distressed following an accident or incident.
Making all liability enquiries necessary to allow you to negotiate settlement of Customer claims on the best possible terms
Assess circumstances with a critical eye, remaining alert to potential indicators of fraudulent activity and raising concerns in line with internal procedures.
Complaint handling within agreed company procedures
Keeping the policyholder informed both verbally and in writing of the status of the claim
Carry out administration on files including general typing of emails and keeping a well organised and up to date portfolio of claims, which you will manage proactively and efficiently
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.

Qualifications

High School or Lower.

Quick apply

Refine Your Search

customer service advisor part time, fixed term contract jobs in ipswich, eng

Customer Service Advisor - Remote

Customer Service Advisor - Part Time, Fixed Term Contract

Customer Assistant

Service Colleague

Nights Team Member

Rental Customer Service Assistant

Central Administrator

Customer Service Advisor

Data and Customer Insight Officer

Hotel Kitchen - Team Member

Energy Executive / Administrator 12 month FTC

Training & Development Coordinator

IT Technician (Fixed Term 12 months)

Energy Operations Executive FTC x 2

LGR Executive Assistant and Project Support

One Stop - Customer Service Assistant

Customer Service & Acquisitions Lead

Apprentice Pensions Assistant

Internal Communications Intern

Communication & Interaction Practitioner (Alternative Provision)

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