Customer support & client services Work, Jobs in Ipswich, Eng (with Salaries)

Scheduler & Permitter
M Group —Ipswich
- Communication skills
- Annual leave
- Employee assistance programme
Transport Booking Administrator
Communities Together East Anglia —Stowmarket
- £13.60 an hour
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
- Free parking
- Flexible schedule
Quick apply
2d
Service Centre Agent
WTW —Ipswich
- From £24,500 a year
- Full-time
- Customer service
- Annual leave
- Employee assistance programme
7d
Customs Clearance Coordinator
Simarco —Ipswich
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Annual leave
- Employee discount
Quick apply
5d
Customer Support Officer
Babergh and Mid Suffolk District Councils —Stowmarket
- £27,694 - £31,022 a year
- Part-time
- Hybrid work
- Employee assistance programme
12d
Project Administrator
M Group —Ipswich
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Employee assistance programme
1st Contact Agent
Call Assist —Colchester
- £10.85 - £12.71 an hour
- Full-time
- In-person
- Annual leave
Quick apply
13d
Data Protection Support Officer
The DPO Centre Ltd —Ipswich
- From £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Project management
Room Attendant
Hotelcare —Ipswich
- £12.75 - £13.25 an hour
- Part-time
- Hospitality
- Hotel
- Time management
- Annual leave
- Flexible schedule
Quick apply
12d
Systems & Projects Executive
Registered Office (UK) Ltd / MYCO Works —Ipswich
- From £32,000 a year
- Full-time
- CRM software
- Continuous improvement
- In-person
Quick apply
Feel Good Suffolk Advisor
Babergh and Mid Suffolk District Councils —Ipswich
- £31,537 - £36,363 a year
- Part-time
- Hybrid work
- CRM software
- Employee assistance programme
2h
Ocean Freight Quotations Coordinator
Simarco —Ipswich
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
- Annual leave
Quick apply
5d
Control Room Supervisor
OCS Group —Ipswich
- £15.75 - £16.11 an hour
- Weekend availability
- Supervising experience
- Organisational skills
- Leadership
Quick apply
5d
Customer Service Advisor
Somerset Passenger Solutions —Ipswich
- £27,000 a year
- Customer service
- Microsoft Office
- Driving
- Employee assistance programme
Sales Project Manager / Personal Assistant to the Chief Operating Officer
Anchor Safety LLP —Ipswich
- £45,000 - £50,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Sales
- Free parking
- Employee discount
Quick apply
Customer Service Advisor - Nights/Part-time
Cloud —Colchester
- £12,722 a year
- Part-time
- Remote
- Customer service
- Communication skills
- Life insurance
Quick apply
11d
Professional Services Manager
M Group —Ipswich
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Annual leave
- Employee assistance programme
Customer and Operational Services Coordinator
DFDS UK & Ireland —Felixstowe
- £25,000 - £29,000 a year
- 8 hour shift
- Travel
- Employee assistance programme
- Employee discount
Quick apply
8d
Customer Service Manager (Haulage / Logistics)
Seven Logistics —Felixstowe
- £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
13d
Site Agent
M Group —Ipswich
- Civil engineering
- Team management
- Leadership
- Annual leave
- Employee assistance programme

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customer support & client services jobs near ipswich, eng

Scheduler & Permitter

M Group -
Ipswich

Apply Now

Job details

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Referral programme

Qualifications

Communication skills

Full job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

At M Group Highways, we’re supporting the safe transportation and movement of people across the UK.

We don’t just build roads and bridges- we’re building a better future, creating lasting social value that gives back to the communities in which we work.

You’ll be joining our Highways maintenance team, as the UK’s number one highway maintenance contractor, our teams use the latest innovations to create effective solutions. We offer a range of services including planned and reactive maintenance and highway improvement schemes.

Want to come and be a part of it?

What will you be doing?

The Scheduler & Permitter is responsible for the effective coordination and scheduling of operational work across field‑based teams. The role ensures daily workloads are optimised, work is sequenced and routed efficiently, and stakeholders are kept informed where plans change.

Working as part of a scheduling function, the Scheduler & Permitter supports safe, compliant and efficient delivery of work orders, task orders or client appointments (terminology varies by division), helping to achieve contractual, regulatory and customer performance targets.

1. Scheduling & Workload Management

Coordinate and schedule daily work for field operatives / engineers across multiple workstreams, ensuring plans are realistic and achievable.
Optimise daily workloads so each operative has a balanced schedule that maximises productivity while remaining safe and compliant.
Allocate additional or “filler” tasks where required to ensure effective use of available resource.
Review upcoming work and make adjustments to reflect priorities, resource availability and operational constraints.
Ensure all work is scheduled in line with relevant policies, procedures and safety requirements.

2. Planning, Sequencing & Delivery Support

Plan and sequence work effectively, taking account of geography, skills, job type and priority.
Monitor delivery throughout the shift, responding to changes such as delays, overruns or resource issues.
Dynamically adjust schedules to manage emerging issues and minimise disruption to delivery.
Identify emergency management to service or performance targets and take appropriate action, escalating risks when required.

3. Task & Data Management

Cancel, re‑raise and re‑schedule work that has not been completed, ensuring no tasks are left unmanaged.
Carry out routine data cleansing activities to maintain accurate and reliable scheduling information.
Update scheduling and operational systems with clear, timely and accurate notes.
Confirm job completion and ensure system records reflect actual delivery.

4. Communication & Stakeholder Updates

Act as a key link between the scheduling function and field‑based teams, providing timely and accurate updates.
Communicate changes to plans promptly when work cannot be completed as scheduled.
Liaise with internal stakeholders and, where applicable, customers or client representatives to manage expectations.
Monitor and respond to email and telephone enquiries related to scheduling activity in a professional and timely manner.

5. Reporting & Handover

Produce accurate whereabouts and progress reports to support operational visibility and performance management.
Highlight outstanding issues, risks or follow‑up actions to ensure effective ongoing delivery.

What you’ll bring

Strong attention to detail and accuracy when working at volume.
Good IT literacy, with the ability to learn and use scheduling and operational systems.
Clear communication skills and confidence working with a range of stakeholders.
Ability to manage changing priorities in a fast‑paced environment.
Proactive, solution‑focused approach to problem solving.
Good standard of general education (for example, GCSEs or equivalent).

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;

Matched or contributory pension scheme
Online GP service, 24 hours a day, 365 days a year
Employee assistance programme
My Rewards portal, access to 1000’s of retail discounts
Life assurance
Cycle to work, salary finance and give as you earn schemes
Enhanced maternity, paternity leave and adoption leave
Reward and recognition scheme

In addition, this role offers;

28 days annual leave plus bank holidays
Recommend a friend – get rewarded for introducing people to us!
Holiday purchase scheme
Personal Accident Cover

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

We’re responsible and go further for our people, clients, communities and the planet
We’re open and seek new and better ways of exceeding expectations
We’re together and as one team; the whole is greater than the sum of the parts
We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note: Occasionally, we may close job adverts before the stated closing date. We’d encourage you to apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd party background checks as part of our hiring process. Some of our roles require drug and alcohol testing as part of our induction.

#MGroupH IND3

Apply Now

Refine Your Search

customer support & client services jobs in ipswich, eng

Scheduler & Permitter

Transport Booking Administrator

Service Centre Agent

Customs Clearance Coordinator

Customer Support Officer

Project Administrator

1st Contact Agent

Data Protection Support Officer

Room Attendant

Systems & Projects Executive

Feel Good Suffolk Advisor

Ocean Freight Quotations Coordinator

Control Room Supervisor

Customer Service Advisor

Sales Project Manager / Personal Assistant to the Chief Operating Officer

Customer Service Advisor - Nights/Part-time

Professional Services Manager

Customer and Operational Services Coordinator

Customer Service Manager (Haulage / Logistics)

Site Agent

I want to receive the latest job alerts for customer support & client services in ipswich, eng

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