Line it Work, Jobs in Ipswich, Eng (with Salaries)

IT Support Technician
West View IT Limited —Stowmarket
- £27,000 - £30,000 a year
- Full-time
- IT
- In-person
- Communication skills
Quick apply
2nd Line IT Engineer
Cube 6 IT —Colchester
- £30,000 - £36,000 a year
- Full-time
- Azure
- Customer service
- Windows
Quick apply
2d
Postperson with Driving
Royal Mail Group —Ipswich
- Weekend availability
- Employee discount
HR Administrator
Sureserve —Stowmarket
- £14,352 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- Communication skills
- Annual leave
Quick apply
14d
Library Services Administrator
University of Suffolk —Ipswich
- £24,522 - £25,249 a year
- Part-time
- University
- Communication skills
- Annual leave
- Employee assistance programme
1d
Project Administrator
M Group —Ipswich
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Learning Support Assistant
TCHC Group —Ipswich
- £21,900 - £21,923 a year
- Full-time
- English
- Travel
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
Training Advisor
Soletanche Bachy UK Zone —Ipswich
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8h
Intelligence Officer
East Suffolk Council —Felixstowe
- £44,075 - £48,226 a year
- 8 hour shift
- Hybrid work
- Project management
- Organisational skills
- IT
- Employee discount
HR Administration Officer
Ipswich Borough Council —Ipswich
- £33,143 - £35,412 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Employee assistance programme
- Sick pay
14d
Ocean Freight Import Coordinator
Simarco —Ipswich
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Annual leave
Quick apply
14d
Claims Handler
Gallagher Bassett —Ipswich
- Customer service
- Organisational skills
- Communication skills
- Employee stock purchase plan
- Life insurance
14d
Functional Skills Maths Tutor
TCHC Group —Ipswich
- £25,000 - £34,000 a year
- Monday to Friday
- Maths
- Education
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Customer Services Specialist (Customs, Import/Export and Freeport familiarity)
Assan Panel UK —Stowmarket
- £34,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
Quick apply
Site Agent
M Group —Ipswich
- Civil engineering
- Team management
- Leadership
- Annual leave
- Employee assistance programme
1st Contact Agent
Call Assist —Colchester
- £10.85 - £12.71 an hour
- Full-time
- In-person
- Annual leave
Quick apply
9d
Scheduler & Permitter
M Group —Ipswich
- Communication skills
- Annual leave
- Employee assistance programme
Import Operations & Customer Services
Maritime Cargo Services —Needham Market
- £28,000 - £32,000 an hour
- Full-time
- Customer service
- IT
- In-person
- Free parking
Quick apply
2d
Warranty Support Administrator
Adria Concessionaires Ltd —Sudbury
- £28,000 - £32,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
Quick apply
Head of Data & AI
Fred. Olsen Ltd —Whitton
- Employee discount
9d

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IT Support Technician

West View IT Limited
Stowmarket

Quick apply

Job details

Permanent | Full-time
£27,000 - £30,000 a year

Benefits

Company pension
Company events

Qualifications

MCSA
Driving Licence
Operating systems
MCP
MCSE
ITIL
IT support
IT
Cybersecurity
Communication skills
Help desk

Full job description

Job Overview

Our team's primary objective is to become “The IT Company you don't need to call” by ensuring our clients are exceptionally happy. The role of the IT Support Technician is crucial in achieving this goal.

The IT support technician handles IT support tickets from our clients, performs proactive tasks to ensure the smooth running our client's Technologies, and applies best practises to our IT delivery.

Client enquiries

Answer client enquiries via the phone and email.
Utilise the ticketing system to manage and resolve helpdesk tickets and service requests efficiently.
Investigate and resolve escalated helpdesk tickets in a timely and efficient manner.
Take ownership of escalated support tickets, ensuring prompt diagnosis and resolution.
Break down complex tickets into individual issues to ensure accurate tracking and efficient resolution.
Monitor ticket progress to ensure timely updates and prevent tickets from becoming stagnant.
Accurately record and track all work activities within the ticketing system.

Remote Monitoring and Management (RMM) systems

Review the RMM dashboard and apply remediation actions as indicated by internal processes
Monitor and execute scheduled and automated maintenance tasks as defined by internal procedures.

Customer service

Collaborate with clients to recommend and implement best practices that enhance performance and security
Communicate to the client the status of their enquiry throughout the process, and notify them of any changes or outages related to their issue
Provide remote maintenance and support for hardware systems, ensuring optimal performance and reliability.

General

Maintain and update client documentation to ensure accuracy, accessibility, and consistency.
Continuously monitor IT systems to ensure performance, availability, and security.
Maintain accurate records and manage workloads using clients’ PSA systems in line with their processes.
Follow Standard Operating Procedures (SOPs) for daily/weekly recurring tasks
Follow our Security Procedures at all times
Identify, communicate, and mitigate potential risks to West View It and our clients’ businesses
Identify opportunities for improvement and make constructive suggestions for change

· Contribute to the process of innovative change effectively

Undertake other duties as required

Skills and Attributes

Demonstrates a genuine enthusiasm for problem-solving and overcoming technical challenges.
Excellent communication skills, with a strong emphasis on active listening and clear, professional interaction.
Advanced understanding of support tools, techniques, and how technology is used to provide services
Advanced understanding of Microsoft 365 as our primary client platform
Advanced understanding of operating systems, business applications, printing systems, and network systems
Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
Must be able to type quickly and accurately while talking on the phone
A deep desire to deliver an amazing Client Experience
Advanced knowledge of IT Applications, Software & Hardware
Great Communications skills, founded in being a good listener
A deep desire to deliver an amazing Client Experience
Full UK Drivers license
The ability to keep up with & adapt to the fast-paced IT world

Nice to Have

Experience using a Ticketing system / RMM Tool and PSA software
Experience providing support via remote tools
Experience handling Technical Service Tickets
Advanced understanding of the CIS Controls
Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.

For someone looking to progress their role as we grow as an organisation.

Job Types: Full-time, Permanent

Pay: £27,000.00-£30,000.00 per year

Benefits:

Company events
Company pension

Experience:

IT Support: 4 years (required)

Work authorisation:

United Kingdom (required)

Location:

Stowmarket IP14 1HA (preferred)

Work Location: In person

Quick apply

Refine Your Search

line it jobs in ipswich, eng

IT Support Technician

2nd Line IT Engineer

Postperson with Driving

HR Administrator

Library Services Administrator

Project Administrator

Learning Support Assistant

Training Advisor

Intelligence Officer

HR Administration Officer

Ocean Freight Import Coordinator

Claims Handler

Functional Skills Maths Tutor

Customer Services Specialist (Customs, Import/Export and Freeport familiarity)

Site Agent

1st Contact Agent

Scheduler & Permitter

Import Operations & Customer Services

Warranty Support Administrator

Head of Data & AI

I want to receive the latest job alerts for line it in ipswich, eng

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