General maintenance Work, Jobs in Ipswich, Sfk (with Salaries)

IT Support Technician
West View IT Limited —Stowmarket
- £27,000 - £30,000 a year
- Full-time
- IT
- In-person
- Communication skills
Quick apply
Technical Analyst - CAFM
OCS Group —Ipswich
- Presentation skills
- Communication skills
Quick apply
Part Time Warehouse Operative - Colchester Area
Filao Trading Ltd —Ardleigh
- £12.21 - £13.49 an hour
- Part-time
- Heavy lifting
- Quality control
- Organisational skills
- Flexible schedule
Quick apply
2d
Scheduler & Permitter
M Group —Ipswich
- Communication skills
- Annual leave
- Employee assistance programme
Site Maintenance Officer
Aria Care —Rendlesham
- £14.60 an hour
- Maintenance
- Communication skills
12d
Ground Worker
Paverose Ltd —Harwich
- £170 - £200 a day
- Driving
- In-person
Quick apply
21h
Store Manager
EG On The Move Ltd —Little Bentley
- £34,000 a year
- Weekend availability
- Leadership
- Employee discount
Quick apply
Hygiene Operative
Two Magpies Bakery Ltd —Walpole
- £29,325 a year
- Full-time
- Cooking
- Bakery
- In-person
Quick apply
Maintenance Operative
Cephas Care Ltd —Ipswich
- £30,000 a year
- Weekend availability
- Carpentry
- Computer literacy
- Maintenance
Quick apply
11d
Maintenance Assistant
Uniserve —Felixstowe
- Full-time
- Maintenance
- Plumbing
- Business
- Free parking
- Referral programme
Shopfitting Labourer
Meinz Elite Shop Fitting Limited —Ipswich
- From £16 an hour
- Full-time
- Driving
- Construction
- In-person
Quick apply
Facilities Assistant
ESS Compass —Wattisham
- £12.71 an hour
- Full-time
General Maintenance Operative
Cranswick Country Foods —Eye
- £13.71 an hour
- Full-time
- Programmable logic controllers
- Organisational skills
- In-person
- Free parking
Quick apply
13d
Site Caretaker
Edison House Group —Ipswich
- £25,350 a year
- Full-time
- Heavy lifting
- In-person
- Time management
- Free parking
Quick apply
12d
Highways Operative
M Group —Ipswich
- Overtime
- Annual leave
- Employee assistance programme
Multi-Trade Operative
Sanctuary Group —Ipswich
- £35,579 - £37,452 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
12h
Property Services Administrator
Caring Homes Group —Colchester
- £12.74 an hour
- Full-time
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Groundworker (Highways) - Civils, Surfacing, Drainage & Kerbing Operative
Oakstone Contracting Ltd —Ipswich
- £140 - £200 a day
- Weekend availability
- Microsoft Outlook
- Maintenance
- Driving
Quick apply
1d
Primary School Site Manager
FRIARS GROVE PRIMARY SCHOOL —Colchester
- £29,540 - £31,537 a year
- Weekend availability
- Management
- Maintenance
- English
- Free parking
- Annual leave
Quick apply
4d
Lead Drone Surveyor
Survey Solutions —Ipswich
- Full-time
- Hybrid work
Quick apply
6d

I want to receive the latest job alerts for general maintenance in ipswich, sfk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Support Technician

West View IT Limited
Stowmarket

Quick apply

Job details

Permanent | Full-time
£27,000 - £30,000 a year

Benefits

Company pension
Company events

Qualifications

MCSA
Driving Licence
Operating systems
MCP
MCSE
ITIL
IT support
IT
Cybersecurity
Communication skills
Help desk

Full job description

Job Overview

Our team's primary objective is to become “The IT Company you don't need to call” by ensuring our clients are exceptionally happy. The role of the IT Support Technician is crucial in achieving this goal.

The IT support technician handles IT support tickets from our clients, performs proactive tasks to ensure the smooth running our client's Technologies, and applies best practises to our IT delivery.

Client enquiries

Answer client enquiries via the phone and email.
Utilise the ticketing system to manage and resolve helpdesk tickets and service requests efficiently.
Investigate and resolve escalated helpdesk tickets in a timely and efficient manner.
Take ownership of escalated support tickets, ensuring prompt diagnosis and resolution.
Break down complex tickets into individual issues to ensure accurate tracking and efficient resolution.
Monitor ticket progress to ensure timely updates and prevent tickets from becoming stagnant.
Accurately record and track all work activities within the ticketing system.

Remote Monitoring and Management (RMM) systems

Review the RMM dashboard and apply remediation actions as indicated by internal processes
Monitor and execute scheduled and automated maintenance tasks as defined by internal procedures.

Customer service

Collaborate with clients to recommend and implement best practices that enhance performance and security
Communicate to the client the status of their enquiry throughout the process, and notify them of any changes or outages related to their issue
Provide remote maintenance and support for hardware systems, ensuring optimal performance and reliability.

General

Maintain and update client documentation to ensure accuracy, accessibility, and consistency.
Continuously monitor IT systems to ensure performance, availability, and security.
Maintain accurate records and manage workloads using clients’ PSA systems in line with their processes.
Follow Standard Operating Procedures (SOPs) for daily/weekly recurring tasks
Follow our Security Procedures at all times
Identify, communicate, and mitigate potential risks to West View It and our clients’ businesses
Identify opportunities for improvement and make constructive suggestions for change

· Contribute to the process of innovative change effectively

Undertake other duties as required

Skills and Attributes

Demonstrates a genuine enthusiasm for problem-solving and overcoming technical challenges.
Excellent communication skills, with a strong emphasis on active listening and clear, professional interaction.
Advanced understanding of support tools, techniques, and how technology is used to provide services
Advanced understanding of Microsoft 365 as our primary client platform
Advanced understanding of operating systems, business applications, printing systems, and network systems
Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
Must be able to type quickly and accurately while talking on the phone
A deep desire to deliver an amazing Client Experience
Advanced knowledge of IT Applications, Software & Hardware
Great Communications skills, founded in being a good listener
A deep desire to deliver an amazing Client Experience
Full UK Drivers license
The ability to keep up with & adapt to the fast-paced IT world

Nice to Have

Experience using a Ticketing system / RMM Tool and PSA software
Experience providing support via remote tools
Experience handling Technical Service Tickets
Advanced understanding of the CIS Controls
Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.

For someone looking to progress their role as we grow as an organisation.

Job Types: Full-time, Permanent

Pay: £27,000.00-£30,000.00 per year

Benefits:

Company events
Company pension

Experience:

IT Support: 4 years (required)

Work authorisation:

United Kingdom (required)

Location:

Stowmarket IP14 1HA (preferred)

Work Location: In person

Quick apply

Refine Your Search

general maintenance jobs in ipswich, sfk

IT Support Technician

Technical Analyst - CAFM

Part Time Warehouse Operative - Colchester Area

Scheduler & Permitter

Site Maintenance Officer

Ground Worker

Store Manager

Hygiene Operative

Maintenance Operative

Maintenance Assistant

Shopfitting Labourer

Facilities Assistant

General Maintenance Operative

Site Caretaker

Highways Operative

Multi-Trade Operative

Property Services Administrator

Groundworker (Highways) - Civils, Surfacing, Drainage & Kerbing Operative

Primary School Site Manager

Lead Drone Surveyor

I want to receive the latest job alerts for general maintenance in ipswich, sfk

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected