support technician Work, Jobs in ipswich, sfk (with Salaries)

IT Support Technician
West View IT Limited —Stowmarket
- £27,000 - £30,000 a year
- Full-time
- IT
- In-person
- Communication skills
Quick apply
Site Operations Support Technician
Aggreko —Sizewell
- Full-time
- Annual leave
Autocare Technician
KwikFit —Ipswich
- £27,400.56 a year
- Full-time
- Driving
- Employee assistance programme
- Employee discount
8d
Trainee Pest Technician
Ecolab Inc. —Ipswich
- Up to £27,270 a year
- Overtime
- Communication skills
Multinational Client Service Technician
AXA —Ipswich
- Microsoft Excel
- Microsoft Office
- Analysis skills
Traffic Management CAD Technician
FM Conway —Ipswich
- Full-time
- CAD
- Employee discount
Quick apply
19h
Customer Service Technician - Clacton
Affinity Water —Clacton-on-Sea
- £41,462 - £51,550 a year
- Communication skills
- Annual leave
- Employee discount
Technical Preparation Technician
Hart Wilcox —Clacton-on-Sea
- £25,000 - £28,000 a year
- Full-time
- In-person
- Free parking
- Annual leave
Quick apply
2d
Technician in Plumbing (on-site)
Suffolk New College —Ipswich
- From £26,310 a year
- Full-time
- Plumbing
- IT
- In-person
Dispenser
Boots —Ipswich
- £13.92 - £16.64 an hour
- Weekend availability
- IT
- Employee assistance programme
- Employee discount
T1 Vehicle Technician - Ipswich
Halfords —Ipswich
- £30,751 - £33,830 a year
- Full-time
- Maintenance
- Annual leave
- Employee discount
Assistant Highways Design Engineer
M Group —Ipswich
- AutoCAD
- Computer literacy
- Construction
- Annual leave
- Employee assistance programme
Apprentice Construction Plant Maintenance Technician
SunbeltRentals —Colchester
- £18,500 a year
- Maintenance
- English
- Travel
Quick apply
Chemical Technician
Siemens Healthineers —Sudbury
- Full-time
- Microsoft Office
- IT
- Communication skills
- Employee assistance programme
Technician Instructor - Beauty Therapy
COLCHESTER INSTITUTE —Colchester
- £25,122.21 - £27,396.86 a year
- Part-time
Quick apply
Laboratory Technician
GMPriority Pharma —Colchester
- From £25,000 a year
- Full-time
- Laboratory experience
- Analysis skills
- Bachelor's degree
Quick apply
10d
Monitoring Technician
Survey Solutions —Ipswich
- Full-time
- Hybrid work
- Travel
- Communication skills
Quick apply
Assistant Manager
KwikFit —Ipswich
- £30,691.80 a year
- Full-time
- Employee assistance programme
- Employee discount
3d
Senior Multinational Client Services Technician
AXA —Ipswich
- Microsoft Excel
- Microsoft Office
- Analysis skills
Multi skilled Fit Out Technician - Commerical Kitchens
Catering and Exhibition ltd —Sudbury
- £30 an hour
- Hospitality
- Schematics
- Plumbing
Quick apply
7d

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IT Support Technician

West View IT Limited
Stowmarket

Quick apply

Job details

Permanent | Full-time
£27,000 - £30,000 a year

Benefits

Company pension
Company events

Qualifications

MCSA
Driving Licence
Operating systems
MCP
MCSE
ITIL
IT support
IT
Cybersecurity
Communication skills
Help desk

Full job description

Job Overview

Our team's primary objective is to become “The IT Company you don't need to call” by ensuring our clients are exceptionally happy. The role of the IT Support Technician is crucial in achieving this goal.

The IT support technician handles IT support tickets from our clients, performs proactive tasks to ensure the smooth running our client's Technologies, and applies best practises to our IT delivery.

Client enquiries

Answer client enquiries via the phone and email.
Utilise the ticketing system to manage and resolve helpdesk tickets and service requests efficiently.
Investigate and resolve escalated helpdesk tickets in a timely and efficient manner.
Take ownership of escalated support tickets, ensuring prompt diagnosis and resolution.
Break down complex tickets into individual issues to ensure accurate tracking and efficient resolution.
Monitor ticket progress to ensure timely updates and prevent tickets from becoming stagnant.
Accurately record and track all work activities within the ticketing system.

Remote Monitoring and Management (RMM) systems

Review the RMM dashboard and apply remediation actions as indicated by internal processes
Monitor and execute scheduled and automated maintenance tasks as defined by internal procedures.

Customer service

Collaborate with clients to recommend and implement best practices that enhance performance and security
Communicate to the client the status of their enquiry throughout the process, and notify them of any changes or outages related to their issue
Provide remote maintenance and support for hardware systems, ensuring optimal performance and reliability.

General

Maintain and update client documentation to ensure accuracy, accessibility, and consistency.
Continuously monitor IT systems to ensure performance, availability, and security.
Maintain accurate records and manage workloads using clients’ PSA systems in line with their processes.
Follow Standard Operating Procedures (SOPs) for daily/weekly recurring tasks
Follow our Security Procedures at all times
Identify, communicate, and mitigate potential risks to West View It and our clients’ businesses
Identify opportunities for improvement and make constructive suggestions for change

· Contribute to the process of innovative change effectively

Undertake other duties as required

Skills and Attributes

Demonstrates a genuine enthusiasm for problem-solving and overcoming technical challenges.
Excellent communication skills, with a strong emphasis on active listening and clear, professional interaction.
Advanced understanding of support tools, techniques, and how technology is used to provide services
Advanced understanding of Microsoft 365 as our primary client platform
Advanced understanding of operating systems, business applications, printing systems, and network systems
Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
Must be able to type quickly and accurately while talking on the phone
A deep desire to deliver an amazing Client Experience
Advanced knowledge of IT Applications, Software & Hardware
Great Communications skills, founded in being a good listener
A deep desire to deliver an amazing Client Experience
Full UK Drivers license
The ability to keep up with & adapt to the fast-paced IT world

Nice to Have

Experience using a Ticketing system / RMM Tool and PSA software
Experience providing support via remote tools
Experience handling Technical Service Tickets
Advanced understanding of the CIS Controls
Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.

For someone looking to progress their role as we grow as an organisation.

Job Types: Full-time, Permanent

Pay: £27,000.00-£30,000.00 per year

Benefits:

Company events
Company pension

Experience:

IT Support: 4 years (required)

Work authorisation:

United Kingdom (required)

Location:

Stowmarket IP14 1HA (preferred)

Work Location: In person

Quick apply

Refine Your Search

support technician jobs in ipswich, sfk

IT Support Technician

Site Operations Support Technician

Autocare Technician

Trainee Pest Technician

Multinational Client Service Technician

Traffic Management CAD Technician

Customer Service Technician - Clacton

Technical Preparation Technician

Technician in Plumbing (on-site)

Dispenser

T1 Vehicle Technician - Ipswich

Assistant Highways Design Engineer

Apprentice Construction Plant Maintenance Technician

Chemical Technician

Technician Instructor - Beauty Therapy

Laboratory Technician

Monitoring Technician

Assistant Manager

Senior Multinational Client Services Technician

Multi skilled Fit Out Technician - Commerical Kitchens

I want to receive the latest job alerts for support technician in ipswich, sfk

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