Technical support advisor Work, Jobs in Ipswich, Sfk (with Salaries)

Customer Complaints Advisor
Muntons —Stowmarket
- £34,000 a year
- Communication skills
Quick apply
Resourcing Advisor
Civil Works Alliance —Ipswich
- Full-time
- Annual leave
5d
Trust Secretary
West Suffolk NHS Foundation Trust —Bury St. Edmunds
- £112,782 - £129,783 a year
- Full-time
6h
Waste Engineer
Nuclear Restoration Services —Sizewell
- £52,104 - £59,328 a year
- Analysis skills
5d
Sub-Agent
Kier Group —Ipswich
- Full-time
- Hybrid work
- Engineering
- Travel
- Communication skills
- Flexible schedule
14h
Financial Controller
The DPO Centre Ltd —Ipswich
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Accounting
- Communication skills
Project Manager – OSI
Mactech Energy Group —Sizewell
- £480.85 - £668.03 a day
- Engineering
- Analysis skills
- Project management
Senior Environmental Sustainability Advisor
Balfour Beatty —Ipswich
- Hybrid work
- Annual leave
11d
Section Engineer
Kier Group —Ipswich
- Full-time
- Hybrid work
- AutoCAD
- Civil engineering
- Engineering
- Flexible schedule
14h
Technical Helpdesk Engineer
MSX International —Colchester
- Full-time
- Remote
- Customer service
- Computer literacy
- Project management
- Annual leave
- Employee discount
Quick apply
Engineer
Kier Group —Ipswich
- Full-time
- Hybrid work
- Travel
- Flexible schedule
Commercial Account Executive
Gallagher —Ipswich
- Business development
- Travel
- Leadership
- Employee stock purchase plan
- Life insurance
12d
Private Client Tax Assistant Manager
BDO —Ipswich
- Full-time
- Microsoft Office
- Tax experience
Technical Sales Specialist
Orica —Stowmarket
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
Wayleave Warden
Balfour Beatty —Ipswich
- Hybrid work
- Civil engineering
- Driving
- Communication skills
- Annual leave
8d
Pre-Construction Manager (TOC)
Bouygues Construction —Ipswich
- Full-time
- Civil engineering
- Contracts
- Leadership
Health, Safety and Wellbeing Advisor
Balfour Beatty —Aldeburgh
- Hybrid work
- Project management
- No degree
- Construction
- Annual leave
HERITAGE AND SENIOR HERITAGE CONSULTANTS (Landscape and Conservation Management)
Cotswold Archaeology —Needham Market
- £35,665 - £54,740 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
4d
Building Services Engineer Electrical Bias
Kier Group —Ipswich
- Full-time
- Hybrid work
- Travel
- Communication skills
- Flexible schedule
Customer Service Advisor
NFU Mutual Agency —Colchester
- £25,000 - £27,000 a year
- Full-time
- Sales
- IT
- Communication skills
- Free parking
4d

I want to receive the latest job alerts for technical support advisor in ipswich, sfk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support advisor jobs near ipswich, sfk

Customer Complaints Advisor

Muntons -
Stowmarket

Quick apply

Job details

£34,000 a year

Qualifications

Communication skills

Full job description

About the role

We are looking for a Customer Complaints Advisor to join our QSHE team. This role plays a key part in ensuring customer complaints are handled thoroughly, fairly, and in line with regulatory and food safety requirements. You will act as a central point of coordination, working closely with internal teams to investigate issues, identify root causes, and drive effective resolutions that maintain customer confidence and support continuous improvement.

Key responsibilities

As a Customer Complaints Advisor, you will:

Receive, log, track, and manage customer complaints, ensuring timely and thorough handling
Coordinate and oversee complaint investigations, liaising with relevant departments to drive issues through to resolution
Record agreed corrective and preventative actions and ensure clear, effective outcomes for customers
Maintain clear, empathetic, and professional communication with customers throughout the complaints process
Prepare reports on complaint trends, identifying areas for improvement and presenting findings to management
Ensure all complaints are handled in line with company policies, regulatory requirements, and relevant legislation
Support customer information requests, including technical data packs and certificates of analysis
Provide support for internal and external audits relating to complaints

Key tasks

Manage and maintain the Muntons Complaints Management System
Ensure complaint investigations are completed swiftly and that root causes are identified
Monitor complaints data and trends, advising the Leadership Team and supporting the implementation of remedial actions
Contribute to promoting a strong Behavioural Food Safety Culture, supporting engagement across the business so employees understand and proactively manage food safety risks

What we’re looking for

A professional qualification in Complaints Management or a relevant discipline (or equivalent experience)
At least 2-3 years’ experience in a complaints management or customer quality role
Strong communication skills, with the ability to explain outcomes clearly and empathetically
Experience working collaboratively across teams to resolve issues
A proactive, solutions‑focused approach with a commitment to continuous improvement
The ability to positively contribute to the QSHE team and the wider business

Key deliverables & KPIs

Agree, monitor, and report against defined complaints KPIs
Collate and present complaint metrics and insights as part of QSHE Board reporting
Support the business in maintaining FSSC 22000 and ISO 9001 certifications, along with any additional relevant accreditations

Why join us?

At Muntons, you’ll be part of a collaborative team committed to quality, food safety, and continuous improvement. This is a great opportunity to make a meaningful impact on customer experience while supporting compliance and operational excellence across the business.

Quick apply

Refine Your Search

technical support advisor jobs in ipswich, sfk

Customer Complaints Advisor

Resourcing Advisor

Trust Secretary

Waste Engineer

Sub-Agent

Financial Controller

Project Manager – OSI

Senior Environmental Sustainability Advisor

Section Engineer

Technical Helpdesk Engineer

Engineer

Commercial Account Executive

Private Client Tax Assistant Manager

Technical Sales Specialist

Wayleave Warden

Pre-Construction Manager (TOC)

Health, Safety and Wellbeing Advisor

HERITAGE AND SENIOR HERITAGE CONSULTANTS (Landscape and Conservation Management)

Building Services Engineer Electrical Bias

Customer Service Advisor

I want to receive the latest job alerts for technical support advisor in ipswich, sfk

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected