Customer success director Work, Jobs in Irlam, Gtm (with Salaries)

Assistant Director - Customer Success Management
Moody's —Manchester
- Bachelor's degree
- Travel
- Business
7d
Managing Director - Facilities Management
Mercury Hampton Ltd —Warrington
- £90,000 - £100,000 a year
- Full-time
- Leadership
Quick apply
Senior Client Success Manager
DCBL —Runcorn
- £45,000 - £55,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Presentation skills
- Free parking
- Employee assistance programme
Quick apply
8h
Client Director
Journey Further —Manchester
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Team management
- Annual leave
Quick apply
9d
Senior Director, Operations
Novanta —Stockport
- Full-time
- Management
- Continuous improvement
- Manufacturing
4h
Client Success Director
PHMG Careers —Manchester
- From £35,000 a year
- Microsoft Outlook
- Sales
- Customer service
- Annual leave
- Work from home
Quick apply
Senior New Proposition Development Manager
Bupa —Salford
- From £67,500 a year
- Full-time
- Analysis skills
- Mentoring
- Employee discount
- Gym membership
Quick apply
4h
Country Director GB
Uniphar Medtech UK Limited —Manchester
- Analysis skills
- Business
- Leadership
Quick apply
Account Director
BCN Group —Manchester
- Up to £150,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
2d
Lead Producer
Footasylum —Manchester
- Hybrid work
- Continuous improvement
- Team management
- Organisational skills
8d
European Procurement & Supply Chain Director
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Business development
- Continuous improvement
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
12d
Brand Director
Club L London —Manchester
- Presentation skills
- Leadership
- Annual leave
- Employee discount
Quick apply
Account Manager
Skyrise —Manchester
- Up to £35,000 a year
- Hybrid work
Sr. Product Manager
Omnicell —Warrington
- £90,000 - £105,000 a year
- Master's degree
- Analysis skills
- Bachelor's degree
Business Development Manager
Inspired Projects —Manchester
- £65,000 a year
- Full-time
- Hybrid work
- Business development
- Travel
- Contracts
- Flexible schedule
- Sick pay
Quick apply
14d
Referral Team Leader
VAL's Community —Cheadle
- From £32,000 a year
- Full-time
- Computer literacy
- Writing skills
- Data entry
- Health & wellbeing programme
- Employee discount
Quick apply
5d
TikTok Live Team Leader
Candy's Cupcakes —Ashton-Under-Lyne
- £26,247 a year
- Full-time
- Hospitality
- Customer service
- English
- Free parking
- Annual leave
Quick apply
Sage Intacct Customer Account Manager
Datel —Warrington
- Remote
- Sales
- ERP systems
Project Commercial Director
Balfour Beatty —Manchester
- Hybrid work
- Continuous improvement
- Mentoring
- Contracts
- Annual leave
1h
NDA Ceramics Hub PGR Coordinator
The University of Manchester —Manchester
- £33,002 - £36,636 a year
- Hybrid work
- Social media management
- Administrative experience
- Recruiting
- Annual leave
9h

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customer success director jobs near irlam, gtm

Assistant Director - Customer Success Management

Moody's -
Manchester

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Job details

7 days ago

Qualifications

French
Economics
Account-based growth strategy development
Stakeholder collaboration
Client engagement
Stakeholder liaison
Business processes
Internal department liaison
Bachelor's degree
Partnership building
Customer relationship management
Risk management
Churn prevention
Customer loyalty building
Relationship management
Customer support
Customer interaction
Product demonstrations
Multidisciplinary collaboration
Business
Account management
Italian
Communication skills
German
Analytics

Full job description

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

5+ years of professional experience in customer success, account management, pre-sales, or customer support roles
Strong communication, relationship-building, and presentation skills, with the ability to explain complex concepts and engage stakeholders across operational and managerial levels
Proven ability to collaborate effectively within cross-functional teams while independently managing priorities and consistently delivering outcomes
Experience developing and maintaining customer account plans, including defining success metrics, identifying growth opportunities, and monitoring retention risks
Solid probing, investigative, and research skills to support the development of practical, customer-centric solutions
Demonstrated ability to document, standardise, and improve processes while adapting to varying account complexities and multi-team engagement models
Ability to use data and insights to identify service issues and contribute to continuous improvement initiatives
Experience supporting enterprise SaaS or data platforms
Ability to work both independently and within a team environment, with high attention to detail
Excellent verbal and written communication and presentation skills.
Additional languages, specifically French, Italian or German are highly advantageous.
Ability to present high-level information as well as detailed demonstrations of products and services
Solid understanding of complex business concepts and processes, particularly in regulatory compliance, supplier risk, credit risk use cases, and TMT
Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.

Education

Undergraduate or first-level degree (e.g., Bachelor’s degree) required, preferably with coursework in business, economics, finance, marketing, or related fields

Responsibilities

This role is accountable for driving customer success across the full lifecycle by ensuring adoption, account health, retention, and value realisation at scale.

Be accountable for customers’ overarching success throughout the customer lifecycle, including adoption, account health, and retention
Act as a trusted advisor for clients by sharing industry best practices and resources such as training, user events, webinars, and product releases
Explain technical behavior in clear, business-relevant terms
Troubleshoot API-based integrations, including REST APIs, authentication, rate limits, and payloads
Support data feed delivery models, including batch and real-time solutions
Build cross-functional partnerships by contributing a customer-centric perspective to internal continuous improvement initiatives
Manage breaking changes, incidents, and remediation with authority and accountability
Coordinate efficiently with Engineering, Product, and Client Services teams
Organise and lead customer engagements including onboarding, kickoff meetings, status calls, and strategic sessions
Participate in strategic account planning for assigned customers, authoring plans to retain and grow relationships year over year in partnership with Account Managers
Collaborate with team members to create and maintain training resources for end users
Monitor and analyze customer usage of products and present insights with recommendations to optimize outcomes
Identify and track opportunities and risks within the assigned customer base
Maintain strong product knowledge to support training, adoption, and client satisfaction
Coordinate customer-facing initiatives with other Corporate and Government teams, including marketing, product development, and beta programs
Travel as needed, up to 25% of the time

About the Team

The Customer Engagement team is responsible for driving purposeful, value-based interactions with clients to maximise retention, satisfaction, and loyalty. The team partners closely with internal stakeholders to bring the voice of the customer into business strategies, strengthen long-term relationships, and identify opportunities for expansion while maintaining a strong focus on collaboration and customer centricity.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

Apply Now

Refine Your Search

customer success director jobs in irlam, gtm

Assistant Director - Customer Success Management

Managing Director - Facilities Management

Senior Client Success Manager

Client Director

Senior Director, Operations

Client Success Director

Senior New Proposition Development Manager

Country Director GB

Account Director

Lead Producer

European Procurement & Supply Chain Director

Brand Director

Account Manager

Sr. Product Manager

Business Development Manager

Referral Team Leader

TikTok Live Team Leader

Sage Intacct Customer Account Manager

Project Commercial Director

NDA Ceramics Hub PGR Coordinator

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