Customer specialist Work, Jobs in Islington, (with Salaries)

Customer Support Specialist
ZELP —London
- Full-time
- Hybrid work
- English
- Analysis skills
- Organisational skills
Quick apply
8d
Junior Registration & Citizenship Officer
London Borough of Barking and Dagenham —London
- Weekend availability
- Administrative experience
- IT
10d
Customer Service Agent (20hrs per week)
DNA Payments —London
- Remote
- CRM software
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
1d
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —London
- Temporary
- Customer service
Sales Assistant - UNIQLO White City
UNIQLO —London
- £14.80 an hour
- Part-time
- Customer service
- Employee discount
Customer Success Specialist - Part time
Lassie —London
- Part-time
- Hybrid work
Quick apply
9d
Customer Service Agent
DNA Payments —London
- Full-time
- Remote
- CRM software
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
1d
Customer Operations Specialist
Octopus Electric vehicles —London
- Full-time
- Hybrid work
- Phone etiquette
Quick apply
Customer Experience Specialist, SMB
NAVEX —London
- £45,000 a year
- Full-time
- Hybrid work
- Communication skills
Sales Assistant - UNIQLO Battersea
UNIQLO —London
- £14.80 an hour
- Weekend availability
- Customer service
- Employee discount
Customer Onboarding Specialist
sunday —London
- Hybrid work
- Organisational skills
- Restaurant
- Communication skills
9d
Customer Support & Technical Specialist
Unibuddy —London
- £40,000 a year
- Full-time
- Hybrid work
- Salesforce
- IT
- AI
- Annual leave
- Life insurance
5d
Income Collection Officer
Pinnacle Group —Holborn
- £19.50 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Receptionist
University College London Hospitals NHS Foundation Trust —London
- £31,554 - £33,270 a year
- Full-time
- Customer service
- Communication skills
1d
Sales Assistant - UNIQLO Watford
UNIQLO —London
- From £13.45 an hour
- Weekend availability
- Customer service
- Employee discount
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Office Admin
Property and Building Repairs Limited —London
- £2,700 - £3,100 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
20h
Administrator and Call Centre Controller
Euro Car Parks —London
- £13.21 an hour
- Full-time
- Customer service
- Administrative experience
- Data entry
Quick apply
9d
Customer Support Specialist
Borderless —London
- Hybrid work
- Communication skills
Client Bookkeeper
Beavis Morgan —London
- £24,640 a year
- Part-time
- QuickBooks
- Communication skills
Quick apply
22h

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Customer Support Specialist

ZELP
London

Quick apply

Job details

Full-time
8 days ago

Qualifications

Internet of things
English
Technical support
Analysis skills
Organisational skills
Customer support
Communication skills

Full job description

About ZELP

ZELP is an agricultural technology company committed to creating a sustainable future for agriculture - one that meets the needs of present and future generations, promoting human and environmental health, animal welfare, and social and economic equity.

Our first focus is to develop and scale technology that measures and mitigates methane emissions in the livestock industry. Today, 1.3 billion people rely on the industry for their livelihoods and food security. However, it is the single biggest human-driven source of methane emissions globally, emitting more than both the oil & gas industry and the coal industry.

The deployment of our technologies on a global scale has the potential to drive half the global methane reduction needed by 2030, and to transform the beef and dairy industries.

ZELP was an inaugural winner of the Terra Carta Design Lab, and has received funding and support from the European Commission, Innovate UK, The Global Methane Hub and the Gates Foundation.

Role Summary

The Customer Support Analyst will serve as the primary point of contact for customers using ZELP's hardware and software products. The role combines technical troubleshooting, customer support, data analysis, and operational coordination to ensure successful deployment and ongoing use of ZELP technology.

You will work closely with customers, Sales, Engineering, Product, and Operations teams to investigate issues, resolve problems, identify trends, and continuously improve the customer experience.

Main Responsibilities

Customer Support

Respond to customer enquiries via email, phone, and support ticketing systems.
Support customers through onboarding, deployment, and routine operation of ZELP systems.
Diagnose and resolve issues relating to devices, connectivity, data collection, and platform functionality.
Escalate complex technical issues to Engineering and Product teams where appropriate.
Ensure timely resolution of support requests in line with service level agreements.

Technical Troubleshooting

Investigate device performance, telemetry, and data quality issues.
Analyse system logs and operational data to identify root causes of customer-reported problems.
Coordinate device replacements, repairs, and field support activities when required.

Data Analysis & Reporting

Monitor support metrics and identify recurring issues or trends.
Generate reports on customer activity, device performance, and support KPIs.
Help identify opportunities for product, process, and documentation improvements.
Contribute to knowledge base articles and troubleshooting guides.

Customer Experience

Act as the voice of the customer within the organisation.
Gather customer feedback and communicate insights to Product and Engineering teams.
Support customer training activities and development of user documentation.
Build strong relationships with customers and stakeholders across the agricultural sector.

Process Improvement

Maintain accurate records within CRM and support systems.
Contribute to the development of scalable support processes as the company grows.
Assist with implementation of support tools, workflows, and automation initiatives.

Requirements

Required

2+ years of experience in customer support, technical support, operations, or customer success.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills, and the confidence and mindset to represent ZELP to ok customers
Ability to explain technical concepts clearly to non-technical audiences.
Strong organisational skills and attention to detail.
Comfortable working with data, spreadsheets, and software platforms.
Ability to manage multiple priorities in a fast-paced environment.
Eligibility to work in the UK with strong English language proficiency.

Nice to have / advantages

Experience in hardware, electronics, manufacturing, or IoT products.
Knowledge of agriculture, livestock systems, or sustainability markets.
Experience analysing operational or telemetry data.
Experience working in a startup or high-growth environment.
Experience contributing to the design or implementation of new processes

Quick apply

Refine Your Search

customer specialist jobs in islington,

Customer Support Specialist

Junior Registration & Citizenship Officer

Customer Service Agent (20hrs per week)

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Sales Assistant - UNIQLO White City

Customer Success Specialist - Part time

Customer Service Agent

Customer Operations Specialist

Customer Experience Specialist, SMB

Sales Assistant - UNIQLO Battersea

Customer Onboarding Specialist

Customer Support & Technical Specialist

Income Collection Officer

Receptionist

Sales Assistant - UNIQLO Watford

Client Engagement Manager

Office Admin

Administrator and Call Centre Controller

Customer Support Specialist

Client Bookkeeper

I want to receive the latest job alerts for customer specialist in islington,

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