Desk manager Work, Jobs in Iver, Bkm (with Salaries)

Customer Service Host - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Customer Service Host - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Group Quality and Compliance Manager
Kimbolton Lodge Ltd —Uxbridge
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Training & development
Quick apply
1d
Front Desk Manager - Sheraton Heathrow
Marriott International, Inc —West Drayton
- £30,900 a year
- Weekend availability
- Hotel
- Team management
- Front desk
- Employee discount
- Referral programme
3d
Service Desk Manager
Redsquid Communications —London
- Full-time
- Continuous improvement
- Team management
- Contracts
Quick apply
11d
Resourcing Consultant
Capax —London
- £28,000 - £60,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Business development
Quick apply
7d
Office Manager
Graze —Hayes
- Full-time
- Bar
- Organisational skills
- Contracts
Quick apply
Customer Account Manager - Korean
gategroup —London
- £55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
Quick apply
6d
Night Auditor
Delta Hotels by Marriott Heathrow Windsor —Slough
- £14.10 an hour
- Full-time
- Hospitality
- Hotel
- Front desk
- Free parking
- Employee discount
Quick apply
7d
Front Desk Manager – Corporate Guest Services
Rapport —London
- £45,000 a year
- Full-time
- Organisational skills
- Front desk
- Training & development
- Employee assistance programme
- Employee discount
IT & Helpdesk Manager - Panavision London
Panavision —London
- Weekend availability
- Bachelor's degree
- No degree
- Travel
Quick apply
18h
Events Assistant
Neudata —London
- Full-time
- Hybrid work
- CRM software
- Bachelor's degree
- Communication skills
- Annual leave
- Referral programme
Quick apply
Manager, Portfolio Administration
Loomis Sayles & Company —London
- £85,000 - £110,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Team management
- No degree
- Annual leave
- Work from home
12d
Business Development Executive
AstraCars Ltd —Ruislip
- £20,000 - £30,000 a year
- Full-time
- Business development
- In-person
- Communication skills
- Annual leave
Quick apply
13d
Customer Service Adisor
M Group —Slough
- £23,213 a year
- Hybrid work
- Annual leave
- Employee assistance programme
13d
Service Reporting Manager
Bell Integration —London
- Computer Science
- Presentation skills
- Bachelor's degree
- Annual leave
Service Desk Ops Manager
DXC Technology —Farnborough
- Full-time
- Continuous improvement
- Recruiting
- Training & development
Desk Based Account Manager
Proact UK —London
- Full-time
- Business development
- Communication skills
Quick apply
Front Desk Manager
Rosewood London —London
- Full-time
- Hotel
- Front desk
- Training & development
- Annual leave
Quick apply
6d

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Customer Service Host - T2

ABM -
London Heathrow Airport

Apply Now

Job details

Full-time
£15.44 an hour

Qualifications

Front desk
Aviation passenger services
Customer interaction

Full job description

Description

LOCATION: Heathrow Airport

SHIFT PATTERN: 4 on 2 off, 40 hours per week

PAY RATE: £15.44 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

Overview of the Role

As a Customer Service Host at Heathrow Airport, you are the welcoming face and central facilitator for passengers requiring special assistance. Operating from the host desk either landside or airside, your core mission is to deliver excellent customer service from the moment a passenger arrives. You play a crucial role in ensuring every customer receives a positive, safe and enhancing experience by carefully assessing their requirements and setting the stage for a seamless journey.

Working collaboratively with the management team, your primary focus is on actively managing and facilitating the daily operational flow. Rather than directly managing people, you will monitor the environment to ensure that the highest standards of service are maintained and that operational, quality and safety guidelines are consistently followed by the Customer Service Agents. Ultimately, you act as a key brand ambassador, embodying ABM’s core values to ensure every passenger feels valued and supported.

Main Duties & Responsibilities

Deliver First-Class Customer Experiences: Act as the primary ambassador at the host desk (landside or airside), greeting every passenger warmly, assessing their needs and ensuring they receive excellent service from the moment they arrive.

Manage & Facilitate the Passenger Experience: Proactively ensure all passengers are booked into the tracking system and expedite smooth transfers throughout the terminals to support on-time departures and flight connections throughout the terminals. During delays or disruptions, you will act as the key communication link, liaising directly with handling agents to keep passengers fully informed.

Ensure Standards & Escalate Quickly: Facilitate a seamless operation by monitoring the environment and ensuring Customer Service Agents (CSAs) are properly equipped, follow correct protocols and maintain high standards. You will stay vigilant by identifying potential SLA failures and escalating issues immediately to the Service Delivery Manager or Allocators to ensure agents are deployed quickly and effectively.

Apply Now

Refine Your Search

desk manager jobs in iver, bkm

Customer Service Host - T2

Customer Service Host

Customer Service Host - T3

Group Quality and Compliance Manager

Front Desk Manager - Sheraton Heathrow

Service Desk Manager

Resourcing Consultant

Office Manager

Customer Account Manager - Korean

Night Auditor

Front Desk Manager – Corporate Guest Services

IT & Helpdesk Manager - Panavision London

Events Assistant

Manager, Portfolio Administration

Business Development Executive

Customer Service Adisor

Service Reporting Manager

Service Desk Ops Manager

Desk Based Account Manager

Front Desk Manager

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