service engineer Work, Jobs in iver heath (with Salaries)

IT Service Availability Engineer
JATO —Uxbridge
- Hybrid work
- Microsoft Office
- Communication skills
- Time management
11d
Field Service Engineer
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Nationwide Platforms —London
- Monday to Friday
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Data Center Critical Facilities Engineer V
Equinix —Slough
- Full-time
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Data Center Critical Facilities Engineer IV
Equinix —Slough
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10d
3rd Line Support Engineer
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9d
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4d
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Sureserve —Uxbridge
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Field Service Engineer
Haier Europe —London
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Field Service Engineer - Surrey & South West London
Matthew Algie —Epsom
- £35,000 - £37,000 a year
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Security Service Engineer
Chubb Fire & Security —Slough
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3d
Workspace field engineer (walking)
Canon —Uxbridge
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Field Service Engineer
Bio-Rad Laboratories —Watford
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APCOA PARKING (UK) LTD —Uxbridge
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Office-Based Service Desk Audio Visual Engineer
Auditel Rental and Service Limited —High Wycombe
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4d
UPS Commissioning Field Service Engineer
Eaton —Slough
- Overtime
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- Communication skills

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IT Service Availability Engineer

JATO -
Uxbridge

Apply Now

Job details

11 days ago

Qualifications

ITIL Certification
SCCM
Microsoft Office
ITIL
Ticket management systems
Root cause analysis
Communication skills
Intune
Time management

Full job description

About us:
JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers.

Our vision. Our vision is to be the world’s most exciting leader in automotive business intelligence solutions. We aim to generate excitement through implementing pioneering ideas, problem solving and going beyond our customer expectations. Our JATO colleagues are partners in our future and stakeholders in our desires. Our strategic intent is to help customers create significant competitive advantage by constantly leading in connected data, information and knowledge provision, ultimately improving our customers’ work processes, informed decision-making and business results.

Role Overview:
The IT Service Availability team goal is to efficiently support all services of the Technology team, ensuring high quality of IT equipment functionality and service availability, leading to JATO staff being able to fulfil their own business goals.

The IT Service Availability Engineer is responsible for ensuring the continuous availability and optimal performance of IT services and infrastructure across the organisation. This role involves proactive monitoring, troubleshooting, and resolution of incidents, as well as driving improvements in processes, tools, and systems to enhance overall service reliability and resilience.

Key Responsibilities:

1. Service Monitoring and Incident Management:

Proactively monitor IT systems, applications, and infrastructure to identify and address issues before they impact business operations.
Respond to incidents, perform root cause analysis, and implement corrective actions to restore service availability.
Work closely with IT operations, development, and third-party vendors to resolve complex technical issues.

2. Change and Problem Management:

Assess the impact of planned changes on service availability and mitigate risks during implementation.
Participate in post-incident reviews to identify lessons learned and implement preventative measures.
Maintain and improve documentation, including system diagrams, knowledge bases, and runbooks.

3. Tools and Technologies:

Use advanced monitoring and alerting tools to maintain visibility into system health and performance.
Continuously evaluate and adopt new tools and technologies to improve service management capabilities.

4. Stakeholder Communication:

Provide regular updates to lead and stakeholders on service availability and SLA.
Serve as a liaison between IT teams and business units to ensure alignment of service goals with business needs.

Key Requirements:

Knowledge of ITIL practices; certifications such as ITIL Foundation are an asset.
Proficient in ticket management systems.
Solid understanding of core technologies and services, including Office 365, Intune, SCCM, Entra ID, and others.
Strong grasp of both hardware and software components.
Experience with service monitoring tools.
Excellent problem-solving skills with the ability to remain composed and perform under pressure in high-stakes situations.
Outstanding communication and collaboration skills for effective interaction with technical teams.
Exceptional interpersonal skills, particularly in supporting and understanding individual team members.
Confident in holding team members accountable for quality and deliverables, with the ability to provide constructive feedback.
Positive, enthusiastic, and supportive attitude.
Strong time management skills to handle tasks efficiently.

Ability to work independently with minimal supervision.

Our values. JATO core values are Integrity, People First, Collaboration, Innovation and Excellence.

JATO Dynamics is a global business and our success is attributed to the diversity, skills and experiences of our colleagues across the world. We are proud to be an equal opportunity employer and are committed to equal employment opportunity regardless of race, sex, age, gender identity, sexual orientation, religion or belief, disability, marital status or veteran status.

Department

Technology

Role

Technology Service Operations

Locations

Uxbridge - United Kingdom

Work Location

Hybrid

Apply Now

Refine Your Search

service engineer jobs in iver heath

IT Service Availability Engineer

Field Service Engineer

Workshop Service Engineer

Mechanical Engineer

Data Center Critical Facilities Engineer V

Trainee Gas Engineer

Data Center Critical Facilities Engineer IV

Trainee Engineer

3rd Line Support Engineer

Maintenance Engineer (4)

Gas Engineer

Field Service Engineer

Field Service Engineer - Surrey & South West London

Security Service Engineer

Workspace field engineer (walking)

Field Service Engineer

Service Engineer

2nd Line Technical Support Engineer

Office-Based Service Desk Audio Visual Engineer

UPS Commissioning Field Service Engineer

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