Patient services manager Work, Jobs in Ivybridge, Dev (with Salaries)

Freedom to Speak Up Guardian
The Guardian Service Ltd —Torquay
- £42,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Management
- Health & wellbeing programme
- Work from home
Quick apply
5d
Programme Director
Torbay and South Devon NHS Foundation Trust —Torquay
- £79,504 - £91,609 a year
- Full-time
1d
Phlebotomist
University Hospitals Plymouth NHS Trust —Plymouth
- £25,272 a year
- Full-time
- Communication skills
4d
Pathology Screening Administrator
University Hospitals Plymouth NHS Trust —Plymouth
- £25,760 - £27,476 a year
- Full-time
- Organisational skills
10d
Clerical Officer (ENT Receptionist)
University Hospitals Plymouth NHS Trust —Plymouth
- £25,272 a year
- Part-time
4d
Community First Aider (Devon)
St John Ambulance —Plymouth
2d
Business Change Manager
University Hospitals Plymouth NHS Trust —Plymouth
- £57,528 - £64,750 a year
- Full-time
Support Worker
Priory Group —Plympton
- Care plans
- Referral programme
10d
Senior Healthcare Assistant
University Hospitals Plymouth NHS Trust —Plymouth
- £25,760 - £27,476 a year
- Full-time
- Communication skills
3d
Cellular Therapies Support Worker
University Hospitals Plymouth NHS Trust —Plymouth
- £28,392 - £31,157 a year
- Full-time
- Organisational skills
- Communication skills
1d
Sterile Services Technician
PracticePlusGroup —Plymouth
- £17,349.15 a year
Support Worker
Priory —Plympton
- £13.45 an hour
- Full-time
- Care plans
- Referral programme
Quick apply
10d
Customer Service Apprentice - Outpatient Appointment
University Hospitals Plymouth NHS Trust —Plymouth
- £15,642.86 a year
- Full-time
5d
Deputy Head of Estates
University Hospitals Plymouth NHS Trust —Plymouth
- £66,582 - £77,368 a year
- Full-time
- Engineering
12d
Healthcare Sales Representative
A&S Pharma LTD —Plymouth
- £150 - £250 a day
- Part-time
- Hybrid work
- CRM software
- Nursing home
- Sales
- Free parking
- Work from home
Quick apply
7d
Territory Manager
IQVIA —Plymouth
- Full-time
- Presentation skills
- No degree
Clinical Team Leader
Peninsula Dental Social Enterprise —Plymouth
- £33,072 - £37,232 a year
- Full-time
- Computer literacy
- Microsoft Office
- Presentation skills
- Annual leave
Quick apply
12d
Biomedical Scientist
University Hospitals Plymouth NHS Trust —Plymouth
- £32,073 - £39,043 a year
- Full-time
- Communication skills
10d
Ward Administrator - Birch DCU
University Hospitals Plymouth NHS Trust —Plymouth
- £25,272 a year
- Full-time
- Communication skills
2d
Shop Assistant - Plympton Furniture
St Lukes Hospice Plymouth —Plymouth
- £10,019.20 - £25,048.00 a year
- Part-time
- Hospice
- Annual leave
4d

I want to receive the latest job alerts for patient services manager in ivybridge, dev

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Freedom to Speak Up Guardian

The Guardian Service Ltd
Torquay

Quick apply

Job details

Permanent
£42,000 a year
5 days ago

Benefits

Health & wellbeing programme
Company pension
Work from home
Company events
Private medical insurance
Life insurance
Referral programme
Sick pay

Qualifications

Microsoft Word
Microsoft Outlook
Management
GCSE
Microsoft Office
Organisational skills
Communication skills

Full job description

Job purpose

Provide independent, confidential liaison for all staff
Support contacting employees to find a self-determined resolution to their concerns by telephone and/or in person
Escalate issues of concern to senior leaders promptly in accordance with agreed timescales following consent from employee
Surface issues for the organisation which might otherwise be unknown
Promote an environment of “Freedom To Speak Up” (FTSU)
Provide support for staff who feel unable to raise issues internally or without support
Present Board report to the Board bi-annually

Key internal organisational relationships

CEO, Director of Operations and Client Services, Director of Strategy and Business Development, Head of Communication, Marketing and Strategic Engagement, Operations Managers, Guardians, Business Partner - Data Analytics and Dialog, Business Partner - Finance, Business Partner – Project Management

Key external relationships

Senior Leadership Team, Non-Executive Director and Board, Contacting Employees, Key Client Contacts

Main duties

Promptly respond to initial telephone or email, contacts providing an empathic and non-judgemental approach
Arrange a face to face meeting as soon as possible to complete conversations with contacting employees at mutually convenient times and venues (on site or off site).
Maximise the use of telephone, Teams etc. to facilitate speedy resolution
Escalate issues of patient safety and care in line with the agreed timescales for an NHS Trust client
Escalate (anonymously when necessary) and remain in contact with the contacting employee and those in the escalation path to ensure a satisfactory resolution is agreed
When required facilitate a meeting between a contacting employee and a colleague, escalating formally their concern (with their permission) in line with the agreed escalation path
Present the Guardian service to staff groups as required and on a regular basis
Agree a level of visibility with the NHS Trust and deliver accordingly
Schedule site visits for promotion of the Guardian service
Participate in Client initiatives to improve the ‘speaking up culture’
Write and keep accurate records and contribute to the evaluation of the effectiveness of the service as required, ensuring that reports are completed and recorded in a timely and accurate way
Send out user satisfaction survey to contacting employees
Ensure that information and data are handled appropriately, and personal and confidential data are protected in line with GDPR requirements
Work in accordance with the Guardian Service policies and procedures

Experience

Essential

Proven management and organisational skills at a mid-management or higher level
Demonstrable experience of interaction with mid-level and senior Executives, Directors and Non-Executive Directors in addressing concerns and issues
Proven experience of dealing sensitively with difficult issues, to act with integrity and maintain confidentiality as appropriate
Experience in giving presentations to small and large groups
Experience in communicating at all levels of staff from all disciplines and/or grades.
Experience of planning and prioritising own workload, and
working on own initiative with minimal supervision

Required skills

Essential

Able to listen without interruption
Excellent verbal and written communication skills to liaise with a wide range of people
Ability to work flexibly to meet the needs of the
Business including occasional evening and weekend work where agreed with the employee/employer in advance
Self- motivated, confident to work on own initiative and in working alone
Able to build a rapport which demonstrates compassion and understanding
Be able to set boundaries, be concise, present information and be able to write reports using Microsoft Office tools.

Personal disposition

Be approachable, trusted and non-judgmental
High emotional intelligence
Enthusiastic and highly motivated
Empathic disposition
Completer/finisher attitude

Particular requirements for role

This role can involve meeting with and speaking to people who are very emotional, very upset or traumatised by current or previous events or who may be at a point of crisis

Job Type: Permanent

Pay: £42,000.00 per year

Benefits:

Company events
Company pension
Health & wellbeing programme
Life insurance
Private medical insurance
Referral programme
Sick pay
Work from home

Application question(s):

Do you have mid to senior management experience?
Are you able to commute within an hour across Torquay?

Work authorisation:

United Kingdom (required)

Work Location: On the road

Quick apply

Refine Your Search

patient services manager jobs in ivybridge, dev

Freedom to Speak Up Guardian

Programme Director

Phlebotomist

Pathology Screening Administrator

Clerical Officer (ENT Receptionist)

Community First Aider (Devon)

Business Change Manager

Support Worker

Senior Healthcare Assistant

Cellular Therapies Support Worker

Sterile Services Technician

Support Worker

Customer Service Apprentice - Outpatient Appointment

Deputy Head of Estates

Healthcare Sales Representative

Territory Manager

Clinical Team Leader

Biomedical Scientist

Ward Administrator - Birch DCU

Shop Assistant - Plympton Furniture

I want to receive the latest job alerts for patient services manager in ivybridge, dev

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