*IMMEDIATE START AVAILABLE*
About us
My Life is a mental health charity based in Suffolk, initially established in 2016 as Student Life. The charity is a proud Ban The Box employer.
Unlock My Life is our unique, peer-led mental health and wellbeing project delivered in prisons across the UK. We provide education and encouragement for prisoners to discuss mental health and how it impacts them, and support one another through their sentences with our Mental Health Ambassador programme. You can find out more about our work at www.unlockmylife.org.uk
Main Purpose of the Job
The Operations Assistant is responsible for providing administrative support to the My Life team, primarily focusing on the Unlock My Life (UML) project.
This role helps coordinate project activities, maintain project documentation, track progress using our bespoke platforms and ensure effective communication across the team. The Project Administrator plays a key role in keeping the project, its activities and its outcomes organised and on schedule.
The available position is for 12 hours per week, including working at least half of these from the central Ipswich office each Monday. The remaining hours and how they can be worked are to be discussed at interview stage.
Key Responsibilities
· Ensure all information collected during prison visits is accurately recorded and entered in the correct locations.
· Manage the Email a Prisoner account and communication between UML and the Mental Health Ambassadors (MHAs).
· Pack and distribute project merchandise to prisons following a visit.
· Pack and distribute project merchandise to Project Leads when required.
· Maintain accurate stock records and update stock management systems as required.
· Liaise with prison staff contacts to arrange visits and organise security approvals
· Arrange transport and accommodation for Project Leads when required, sourcing the most cost-effective options that meet operational needs and budget requirements.
· Other administrative tasks as required by the My Life team.
About You:
We’re looking for someone with excellent attention to detail and the ability to work to a pre-determined timeline. As a small team, we value a positive, friendly attitude, strong interpersonal skills and a collaborative approach to work. You should be open-minded, proactive, and genuinely passionate about our mission and the people we support.
The ideal person has:
· Strong administrative and organisational skills.
· Excellent written and verbal communication skills.
· Ability to manage multiple priorities and meet deadlines.
· High attention to detail and accuracy.
· Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). Experience using project management tools such as Monday.com is a bonus, but full training will be given.
· The ability to work collaboratively within a team while also being self-motivated when working remotely.
Company benefits:
· Employer-paid health cashback scheme, which gives money back for essential health and wellbeing appointments/treatment such as dental, optical, complementary therapies and scans.
· Access to a 24/7 counselling helpline and structured counselling sessions.
· GP appointments provided by a dedicated helpline.
· Real Living Wage employer
· Casual dress
· Generous annual leave entitlement including paid time off over the Christmas period and for your birthday.
· Regular social events/team building, including an all-expenses-paid Christmas celebration.
· Flexible working arrangements, including working from home.
· Company pension (if eligible).
How to apply:
Please submit a CV, with a covering letter, outlining why you want to work for us, and how you meet the criteria listed. You can apply via Indeed, or directly by emailing [email protected].
Whilst we welcome the appropriate use of AI as a tool within the workplace, we really want to hear your genuine voice in your application. This is your opportunity to show us your personality, motivations, communication style, and what makes you a great fit for the role. Therefore, we ask that cover letters are written in your own words and authentically reflect your thoughts and experiences.
Applications where the cover letter appears to have been primarily generated by AI may not be progressed. Please note that applications submitted without a cover letter will also not be shortlisted.
You are welcome to email any questions you have relating to the role, prior to applying.
Due to the high number of applications, we are unfortunately not able to respond to unsuccessful applicants.
Pay: £13.45 per hour
Benefits:
- Additional leave
- Casual dress
- Company events
- Free parking
- On-site parking
- Work from home
Work Location: Hybrid remote in Ipswich IP1 3QH
