Incident manager Work, Jobs in Juniper Green, Edh (with Salaries)

Soft Service Manager
ABM UK —Edinburgh
- £46,000 a year
- Full-time
- Contracts
- Communication skills
- Employee discount
Quick apply
Trolley Collector
ABM UK —Edinburgh
- £12.71 an hour
- Weekends only
- Driving
- Free parking
- Employee assistance programme
Quick apply
Duty Manager
ABM UK —Edinburgh
- £39,000 a year
- Full-time
- Customer service
- English
- Organisational skills
- Employee discount
Quick apply
External Trolley Collector
ABM UK —Edinburgh
- £12.60 - £12.71 an hour
- Part-time
- Driving
- Free parking
- Annual leave
Quick apply
External Service (Trolley Collector)
ABM UK —Edinburgh
- £13.55 an hour
- Full-time
- Driving
- Free parking
- Employee assistance programme
Quick apply
Cleaning Supervisor
ABM UK —Edinburgh
- £14.07 an hour
- Full-time
- English
- Communication skills
- Employee discount
Quick apply
Senior Application Support Consultant
Symology Ltd —Falkirk
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Communication skills
- Profit sharing
- Health & wellbeing programme
Quick apply
6d
SHEQ Manager
Window Supply Company —Bathgate
- Full-time
- Microsoft Excel
- Management
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
Bershka Edinburgh General Manager
INDITEX —Edinburgh
- Full-time
- Sales
- Leadership
Quick apply
11d
Incident & Problem Manager
BlackRock Investments —Edinburgh
- Full-time
- Hybrid work
- Azure
- Data analysis skills
- Financial services
- Work from home
Senior Incident Response Consultant
Quorum Cyber —Edinburgh
- Full-time
- Hybrid work
- Linux
- Communication skills
Quick apply
5d
Security Team Manager
ASEL —Edinburgh
- £16.34 an hour
- Weekend availability
- Management
- Microsoft Office
- First Aid Certification
- Employee assistance programme
- Employee discount
Soft Service Manager
ABM —Edinburgh
- £46,000 a year
- Full-time
- Contracts
- Communication skills
Duty Manager
ABM —Edinburgh
- £39,000 a year
- Full-time
- Customer service
- English
- Organisational skills
Childcare Manager
Simply Play —Balerno
- £16.28 an hour
- Part-time
- Childcare
- Driving
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
Night Front Office Crew
YOTEL Edinburgh —Edinburgh
- £14.26 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Referral programme
Quick apply
7d
Incident Control and Business Continuity Manager
HM Revenue and Customs —Edinburgh
- £37,682 - £40,705 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Communication skills
- Work from home
6d
Cleaner
ABM UK —Edinburgh
- £13.35 an hour
- Part-time
- Communication skills
- Employee discount
Quick apply
250388 (LI) Depute Associate Director
NHS Scotland —Lothian
- £76,888 - £82,251 a year
- Part-time
- Leadership
- Communication skills
- Annual leave
- Sick pay
11d
QHSE Manager
Blake Group —Musselburgh
- £28,673.40 - £59,459.81 a year
- Full-time
- Microsoft Office
- Analysis skills
- Quality control
- Free parking
- Life insurance
Quick apply

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Soft Service Manager

ABM UK -
Edinburgh

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Job details

Full-time
£46,000 a year

Benefits

Cycle to work scheme
Employee discount

Qualifications

Contracts
SIA
Communication skills

Full job description

LOCATION: Gyle Shopping Centre

SHIFT PATTERN: Monday to Friday with occasional weekeneds depending on business needs

SALARY: £46,000 per annum

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

ROLE OVERVIEW AND PURPOSE

The Soft Services Manager is responsible for the successful delivery of all soft services at Gyle, including security, internal and external cleaning, landscaping and trolley management.

This is a contract‑leadership role with responsibility for service performance, compliance, standards, and client satisfaction across the entire estate. The postholder will provide visible, decisive leadership, maintain absolute control of operational detail, and continuously evolve the service to meet changing client and customer expectations.

The postholder maintains clear oversight of service delivery, sets expectations, and ensures that Duty Managers and frontline teams operate in line with agreed requirements.

The role requires a commercially aware, forward‑thinking manager who takes ownership, drives improvement and sets the standard for how the contract is delivered.

KEY RESPONSIBILITIES

Manage the delivery of the soft services contract in line with company policies, procedures and agreed specifications
Provide operational leadership across all soft services, supporting Duty Managers to deliver consistent standards
Ensure the estate is safe, secure, clean and well‑presented at all times
Maintain effective control of rotas, manning levels and payroll inputs, ensuring compliance is maintained
Carry out regular site inspections and audits to ensure service quality and compliance standards are achieved
Ensure all training, licensing and vetting requirements are in place and kept up to date
Lead recruitment, induction, development and performance management of site teams
Ensure incidents, accidents and near misses are managed, reported and investigated correctly
Maintain up‑to‑date risk assessments, assignment instructions and standard operating procedures
Ensure correct and safe use of equipment, materials and chemicals in line with COSHH requirements
Promote and support the client’s environmental and sustainability objectives
Act as the senior operational point of contact for the client and centre management team
Identify risks, service gaps and improvement opportunities and take appropriate action
Ensure accurate completion of all required records, reports and documentation
Lead by example, setting clear standards for professionalism, conduct and performance
Provide management cover as required to meet the operational needs of the site
Undertake any reasonable duties necessary to ensure the successful delivery of the contract

REQUIRED SKILLS AND EXPERIENCE

Essential

Proven experience managing soft services within a complex operational environment
Strong operational leadership with the ability to maintain standards and control delivery
SIA licence and knowledge of security operations
IOSH or equivalent health & safety qualification
Confident decision‑maker with a practical, solutions‑focused approach
Strong written and verbal communication skills

Desirable

Experience in a retail, mixed‑use or high‑footfall environment
Knowledge of cleaning standards (BICSc)
Experience managing external environments and estate presentation

Personal Attributes

Operationally driven and delivery focused
Proactive and forward‑thinking
Comfortable leading managers and setting clear expectations
Calm, organised and in control in a live environment
Takes pride in service quality and site presentation

Benefits

We’re proud to offer a great range of benefits including:

24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
Mental Health support and Life Event Counseling
Get Fit Programme
Financial and legal support
Cycle to work scheme
Access Perks at Work, our innovative employee app where you can find:

Perks: discounts, gift cards, cashback, and exclusive offers
Life: Search for resources and tools on topics ranging from family and life to health, money and work
Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit www.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

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Refine Your Search

incident manager jobs in juniper green, edh

Soft Service Manager

Trolley Collector

Duty Manager

External Trolley Collector

External Service (Trolley Collector)

Cleaning Supervisor

Senior Application Support Consultant

SHEQ Manager

Bershka Edinburgh General Manager

Incident & Problem Manager

Senior Incident Response Consultant

Security Team Manager

Soft Service Manager

Duty Manager

Childcare Manager

Night Front Office Crew

Incident Control and Business Continuity Manager

Cleaner

250388 (LI) Depute Associate Director

QHSE Manager

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