Customer experience manager Work, Jobs in Keele, Sts (with Salaries)

Guest Experience Manager
Forest Holidays —Frodsham
- Up to £40,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee discount
Quick apply
14d
Counter Manager - Stoke Festival Park
Benefit Cosmetics UK —Stoke-on-Trent
- Weekend availability
- Hospitality
- Management
- Sales
- Annual leave
- Referral programme
Talent Acquisition Manager
One Way Group —Stoke-on-Trent
- £40,000 - £55,000 a year
- Full-time
- Sales
- Bachelor's degree
- In-person
Quick apply
8d
Business Development Executive
Service Innovation Group UK —Stoke-on-Trent
- £40,000 a year
- Full-time
- CRM software
- Sales
- Business development
- Annual leave
- Employee assistance programme
Quick apply
Customer Experience Duty Manager
ATG Entertainment Limited —Stoke-on-Trent
- £29,161.60 a year
- Part-time
- Sales
- Organisational skills
- IT
Customer Service Representative
Freedom Fibre —Newcastle
- Temporary
- Hybrid work
- Sales
- Customer service
- Continuous improvement
17h
Real Estate Admin Assistant
Brown & Brown Europe —Newcastle-under-Lyme
- Full-time
- Administrative experience
- Organisational skills
- IT
Quick apply
9d
Business Development Manager (BDM) - Stoke - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Stoke-on-Trent
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Customer Account Manager
Peanut and Pickle Ltd —Congleton
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Store discount
Quick apply
3d
Deputy Manager
Iceland —Stoke-on-Trent
- £31,000 - £33,000 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
VodafoneThree - Channel Readiness Specialist
Vodafone —Stoke-on-Trent
- Full-time
- Hybrid work
- Organisational skills
- Employee discount
Duty Manager
Powerleague —Stoke-on-Trent
- Part-time
- Hospitality
- Employee assistance programme
- Employee discount
Quick apply
3d
Barista
Starbucks —City of Stoke-on-Trent
- Weekend availability
- Store discount
- Employee assistance programme
Administrator
Alliance Medical Ltd —Longport
- £27,976 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
2d
Transport Operations Manager
Gist Limited —Crewe
- £50,000 - £53,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Team Leader
Iceland —Stoke-on-Trent
- £11.60 - £12.71 an hour
- Part-time
- Retail management
- Employee discount
- Referral programme
10d
Centre Manager
The Tyre Store Ltd T/a Just Tyres. —Stoke-on-Trent
- Full-time
- Sales
- Customer service
- Supervising experience
- Employee discount
Quick apply
Assistant Manager
Starbucks —Longport
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Wellness Centre Manager
MADE Wellness Centre @ Moddershall Oaks Country Spa Retreat —Stone
- Full-time
- Hospitality
- Sales
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
Store Manager
The White Company —Milton
- Employee discount
6d

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customer experience manager jobs near keele, sts

Guest Experience Manager

Forest Holidays -
Frodsham

Quick apply

Job details

Full-time
Up to £40,000 a year
14 days ago

Benefits

Company pension
Employee discount
Paid volunteer time

Qualifications

Driving Licence
Management
Customer service
Microsoft Office
Organisational skills
IT
Leadership
Communication skills

Full job description

A chance to lead, inspire, and deliver magical guest experiences in one of the UK’s most enchanting holiday destinations

Location: Delamere (Cheshire)
Salary: Up to £40,000 per annum
Working Hours: Full-time, 40 hours per week
Days of Work: Shifts vary Monday to Sunday on a rolling rota.

We have an exciting opportunity for a Guest Experience Manager to join our passionate team at Delamere. Work in one of the UK’s most stunning woodland locations, developing your skills while leading a team that provides outstanding service and sparkling-clean cabins for our guests. Our cabins at Delamere are tucked away in the largest woodland area in Cheshire. A peaceful escape under starry skies, surrounded by nature and designed to help guests unwind, recharge, and reconnect.

This is more than a management role - it’s your chance to lead, inspire, and bring the magic of our Forest Retreat to life every day.

Discover the Guest Experience Manager role:
As our Guest Experience Manager, you’ll take overall ownership of guest experience standards across the Retreat. Leading both Front and Back of House teams, you’ll ensure every guest interaction is memorable and every operational KPI is met. As a key member of the Senior Management Team, you’ll deputise for the General Manager when required, maintaining consistently high performance and service excellence across the location.

Your Responsibilities:
✨ Guest Experience

Deliver a seamless and exceptional guest journey from arrival to departure
Engage with guests, gather feedback, and resolve issues proactively
Lead service recovery and implement improvements based on reviews

️ Food & Beverage Operations

Oversee all F&B operations, ensuring top-quality service and standards
Drive revenue through upselling, cross-selling, and cost management
Manage stock, suppliers, and outlet performance

Revenue & Commercial Performance

Support revenue targets and budgets
Identify new revenue opportunities and growth initiatives
Monitor daily performance across accommodation, F&B, and activities

Team Leadership & Development

Lead, motivate, and develop F&B and Ranger teams
Influence a positive, service-focused team culture
Manage staffing, recruitment, training, and performance

Ranger & Activities Management

Oversee Ranger-led experiences, ensuring engagement and safety
Optimise activity schedules and monitor participation

Operations & Duty Management

Act as Duty Manager when required
Handle operational challenges, guest issues, and emergencies
Maintain visible leadership and cross-department coordination

Reporting & Strategy

Analyse guest, F&B, and activity performance to drive improvements
Support strategic planning and identify new growth opportunities

Your Skills & Experience:
We’re looking for a dynamic, hands-on leader who thrives on creating extraordinary guest experiences. You’ll bring energy, enthusiasm, and a genuine passion for hospitality, inspiring your team to deliver excellence every day.

✅ Full UK driving license and access to a vehicle
✅Senior management experience, ideally overseeing large operational teams
✅Strong leadership, planning, and organisational skills
✅ A genuine passion for delivering exceptional guest experiences
✅ Proven customer service management experience.
✅ Outstanding communication and relationship-building skills
✅Strong commercial awareness and problem-solving ability
✅ IT literate – MS Office & databases
✅ Ability to work collaboratively, under pressure, and influence at all levels

Why Forest Holidays?

We’re not your typical hospitality business. We create memorable stays in beautiful forest locations while protecting and conserving the land around us. With over 800 colleagues across the UK, we’re passionate about sustainability, wellbeing and helping people reconnect with nature.

What You’ll Get

✨ 31 days holiday (including bank holidays), plus extra with long service
Annual bonus linked to customer service performance
Enhanced maternity & paternity pay
Subsidised meals while on shift
Discounted Forest Holidays and Sykes Cottages breaks for you, friends & family
One paid volunteering day each year
Pension scheme, life assurance & health cash plan
Long service awards, wellbeing events & team celebrations
️ Hundreds of retail discounts across top UK brands

At Forest Holidays, we believe in creating an inclusive workplace where everyone feels welcome. If you need any adjustments during the recruitment process, we’ll be happy to support you.

Please note: If successful in the role, any job offer will be subject to pre-employment checks, including a basic criminal record check.

If you’re ready to create unforgettable moments for every guest and lead a team that makes memorable holidays happen, apply now.

Quick apply

Refine Your Search

customer experience manager jobs in keele, sts

Guest Experience Manager

Counter Manager - Stoke Festival Park

Talent Acquisition Manager

Business Development Executive

Customer Experience Duty Manager

Customer Service Representative

Real Estate Admin Assistant

Business Development Manager (BDM) - Stoke - Circa 41k Package - 53k OTE Uncapped

Customer Account Manager

Deputy Manager

VodafoneThree - Channel Readiness Specialist

Duty Manager

Barista

Administrator

Transport Operations Manager

Team Leader

Centre Manager

Assistant Manager

Wellness Centre Manager

Store Manager

I want to receive the latest job alerts for customer experience manager in keele, sts

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