Helpdesk manager Work, Jobs in Keighley Bd20 (with Salaries)

Helpdesk Manager
Armstrong Building and Maintenance Limited —Heywood
- £37,500 - £40,000 a year
- Full-time
- Management
- Maintenance
- In-person
Quick apply
Tech Support
CCTVdirect —Leeds
- Customer service
- Computer networking
- IT
Nights Role: Mobile Response Officer
Key Security (UK) Ltd —Wakefield
- £13.45 an hour
- 12 hour shift
- Microsoft Word
- Microsoft Outlook
- Driving
- Free parking
Quick apply
3d
Shift Lead - Food - Wetherby SF
Marks & Spencer —Wetherby
- £14.47 an hour
- Full-time
- Employee discount
2d
Customer Service Advisor (Hybrid)
SWARCO Group —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
1st/2nd Line IT Support - £27,000-£34,000
Humnize —Wetherby
- £27,000 - £34,000 a year
- Rotating shift
- Azure
- Computer networking
- Linux
- Free parking
Customer Service Advisor (Hybrid) Day/Night
SWARCO Group —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
PFI Support Services Manager
Equans —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Project management
- Annual leave
- Employee assistance programme
Estates Compliance and Projects Administrator
Orchard Care Homes —Harrogate
- £12.80 an hour
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- No experience needed
Janitor
Mitie —Leeds
- £12.99 an hour
- Full-time
- Computer literacy
- Organisational skills
- School
9d
Broker Business Development Manager
HSBC Global Services Limited —Leeds
- Full-time
- Business development
- Financial services
- Communication skills
4d
Facilities operative
The Grammar School at Leeds —Leeds
- £10,828.78 - £11,126.76 a year
- Full-time
- Customer service
- Maintenance
- School
- Free parking
- Annual leave
2d

More jobs to discover

Find similar jobs that you might be interested in.

Digital Support Engineer
Meritec Limited —Nelson
Provide first-line support for customers using our software platforms. Good communication skills - comfortable helping customers and colleagues.
£25,000 - £27,000 a year
Quick apply
2d
2nd Line IT Support Technician
Humnize —Ilkley
You don’t shy away from tricky troubleshooting or advanced configurations. Manage Client Infrastructure: Oversee the setup, configuration, and maintenance of…
£30,000 - £35,000 a year

I want to receive the latest job alerts for helpdesk manager in keighley bd20

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk manager jobs near keighley bd20

Helpdesk Manager

Armstrong Building and Maintenance Limited -
Heywood

Quick apply

Job details

Permanent | Full-time
£37,500 - £40,000 a year

Benefits

Company pension
On-site parking

Qualifications

Management
Facilities management
Maintenance
Leadership
Communication skills
Help desk

Full job description

Are you passionate about delivering excellent customer support and leading a high-energy helpdesk team? Joining Armstrong Building and Maintenance Ltd as a Helpdesk Manager, you will champion exceptional service, streamline operations, and drive continuous improvement in a fast-paced environment.

About Us

With over 35 years’ experience we specialise in planned and reactive maintenance activities in the facilities management sector and project management and execution of planning, development and construction activities in the Construction sector.

Role Overview

Based at our Head Office in Heywood, the role of Helpdesk Manager is crucial to our success. Reporting directly to the company management and acting as line manager to our engineers and helpdesk team you will own the first point of contact for all maintenance service requests. You will optimise workflows, and uphold SLAs to ensure every call, email, and ticket is handled with precision and care. Your strategic insights will drive process improvements and elevate our customer experience.

Key Responsibilities

· Oversee daily helpdesk operations including work scheduling and SLA management

· Respond and provide updates on all work in process

· Fleet management

· Establish and maintain positive working relationships and levels of communication to ensure optimum service delivery and maximise work potential with existing clients

· Manage and mentor a team of helpdesk coordinators

· Completion of PCS audits

· KPI reporting

· Improve process efficiency, ensure full notes are made on the work management system for each job, to create full visibility for all Helpdesk team and management

Skills and Experience

· Minimum 3 years’ experience managing a helpdesk or service desk team, ideally within building maintenance or facilities management

· Strong understanding of CAFM software (preferably Job Logic) and ticketing workflows

· Excellent leadership skills with a track record of motivating teams and driving performance improvements

· Exceptional communication skills, both written and verbal, with the ability to liaise effectively across all levels

· Excellent UK geographical knowledge

· Ability to thrive under pressure and adapt quickly to changing priorities

What We Offer

· Competitive salary

· 40 hours per week, permanent contract of employment

· 20 days holiday plus bank holidays, additional holiday entitlement after a qualifying period

· Contributory Pension scheme,

· Professional development budget and access to industry training

· Staff Events

Build the future of building maintenance. Join us as Helpdesk Manager and make every call count!

Pay: £37,500.00-£40,000.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

helpdesk manager jobs in keighley bd20

Helpdesk Manager

Tech Support

Nights Role: Mobile Response Officer

Shift Lead - Food - Wetherby SF

Customer Service Advisor (Hybrid)

1st/2nd Line IT Support - £27,000-£34,000

Customer Service Advisor (Hybrid) Day/Night

PFI Support Services Manager

Estates Compliance and Projects Administrator

Janitor

Broker Business Development Manager

Facilities operative

More jobs to discover

I want to receive the latest job alerts for helpdesk manager in keighley bd20

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected