Guest Experience Host / Concierge - Seasonal
The Reserve Chester Zoo —Chester
- £12.71 an hour
- Resort
- Employee assistance programme
- Employee discount
Quick apply
Reservations Agent
The Reserve Chester Zoo —Chester
- £27,000 a year
- Weekend availability
- Customer service
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
14d
Night Porter
Stayway Ltd —Frodsham
- From £12.71 an hour
- Full-time
- Hospitality
- Bar
- Customer service
- Free parking
- Employee discount
Quick apply
Nights - Team Member
Premier Inn —Liverpool
- Up to £13.66 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
13d
Crew Member - Moxy Chester
Hotel Co 51 —Chester
- £13.62 an hour
- Night shift
- Hotel
- Hotel experience
- Employee discount
Quick apply
Hotel Receptionist 8 hour and 16 hour
62 castle street hotel —Liverpool
- Up to £12.95 an hour
- 8 hour shift
- Hospitality
- Hotel
- Organisational skills
Quick apply
1d
Night Porter
Inspired Villages —Chester
- £14.30 an hour
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Spa Reservationist
Macdonald Portal Golf and Spa Hotel —Tarporley
- Up to £12.71 an hour
- Full-time
- Bilingual
- Hospitality
- Customer service
- Free parking
Quick apply
14d
Reception Team Member - Part Time
Travelodge —Eastham
- £12.71 an hour
- Part-time
- No experience needed
- Hotel
- Employee discount
Night Reception Team Member - Part Time
Travelodge —Liverpool
- £13.71 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Employee discount
8d
Nights Team Member
Premier Inn —Liverpool
- Up to £13.66 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
Night Receptionist/Porter
Hope Street Hotel and The London Carriage Works, School Lane Hotel —Liverpool
- £13.27 an hour
- Part-time
- Hospitality
- Hotel
- Administrative experience
Quick apply
10d
Guest Service Assistant
Crowne Plaza Liverpool John Lennon Airport —Liverpool
- £12.71 an hour
- Weekend availability
- Hospitality
- Bar
- Microsoft Office
- Employee discount
Quick apply
1d
Guest Services Assistant
Valor Hospitality —Liverpool
- £13.09 an hour
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
17h
Club Receptionist
Valor Hospitality —Chester
- £12.71 an hour
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
13d
Night Reception Team Member
Travelodge —Liverpool
- £13.71 an hour
- Full-time
- Bar
- No experience needed
- Hotel
- Employee discount
Hotel Team Member - Part Time
Travelodge —Crewe
- £12.71 an hour
- Part-time
- No experience needed
- Hotel
- Employee discount
Receptionist - Full time
Carden Park Hotel —Chester
- £26,730 a year
- Weekend availability
- Customer service
- Hotel
- Front desk
- Free parking
- Employee discount
Quick apply
7d
Central Reservations Coordinator
Central Reservations —Chester
- £14 an hour
- Part-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
11d
Night Porter
Cottons Hotel & Spa —Knutsford
- Part-time
- Hotel
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply

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Guest Experience Host / Concierge - Seasonal

The Reserve Chester Zoo -
Chester

Quick apply

Job details

Permanent
£12.71 an hour

Benefits

Employee assistance programme
Employee discount
Flexible schedule

Qualifications

Driving Licence
Host/hostess experience

Full job description

Guest Experience Host / Concierge - Seasonal

£12.71 per hour

Location Description

The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity.

Job Description

Guest Experience Host / Concierge - Seasonal Role

As a Guest Experience Host, you’ll be one of the first faces our guests meet – offering a personal, knowledgeable and thoughtful welcome. From taking care of guest luggage and valet parking to helping plan a bespoke stay, you’ll play a key part in making each guest’s experience at The Reserve, smooth, special, and memorable.

Responsibilities:

Greet guests with warmth and enthusiasm, creating a memorable first impression
Assist with guest arrivals, check-ins, and departures with efficiency and professionalism
Provide expert knowledge on the resort, Chester Zoo, and local area activities
Coordinate guest requests, special occasions, and bespoke experiences
Work closely with the front office, housekeeping, and F&B teams to ensure seamless service
Handle queries, feedback, and issues in a positive and solution-focused manner
Assist guests with luggage handling and transportation to their rooms
Provide valet parking service and ensure safe handling of guest vehicles

What We’re Looking For:

Passion for delivering outstanding guest service and unique experiences
Friendly and professional, with excellent interpersonal skills
Previous experience in a concierge, front office, or guest-facing hospitality role is desirable
Ability to multitask, remain calm under pressure, and work flexible hours
Full UK driving licence and confidence in driving a range of vehicles both manual and automatic for a minimum of 2 years, all drivers must be over the age of 21 to comply with insurance

Troo Benefits

Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
Zoo Membership: Membership for you, your partner and your children to visit the Zoo during your time off.
Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our restaurants and bars.
Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts at our hotels. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.

Quick apply

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