Front office manager Work, Jobs in Kelty, Fif (with Salaries)

Head of Guest Relations / Reception Manager
Carberry Tower Mansion House and Estate —Musselburgh
- From £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
Front Office Manager (Reception)
Mercure Livingston —Livingston
- £28,000 a year
- Full-time
- Bar
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
9d
Assistant Front Office Manager
Doubletree by Hilton Edinburgh Airport —Newbridge
- Full-time
- Bar
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Head of Hospitality - Food & Beverage
Filmhouse —Edinburgh
- £38,000 - £40,000 a year
- Weekend availability
- Hospitality
- Bar
- Supervising experience
- Health & wellbeing programme
- Employee discount
Quick apply
Front Office Manager
The Hoxton —Edinburgh
- Weekend availability
- Patient monitoring
- Hotel
- Life insurance
Quick apply
Front Desk Night Manager
Virgin Hotels —Edinburgh
- Full-time
- English
- Hotel
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
12d
Front Office Supervisor - 40hrs/week
Delta Hotels by Marriott Edinburgh —Edinburgh
- Full-time
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
17h
Hotel Operations Manager
Powfoulis Manor Hotel Ltd —Falkirk
- Full-time
- Hospitality
- Customer service
- Hotel
- Free parking
Quick apply
19h
Front Office Night Supervisor
The Balmoral —Edinburgh
- £27,000 - £32,000 a year
- Weekend availability
- Customer service
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Guest Service Manager
The Hoxton —Edinburgh
- Full-time
- Hotel
- Front desk
- Life insurance
Quick apply
Front of House Assistant
Hymans Robertson LLP —Edinburgh
- Up to £26,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
Quick apply
2d
Night Manager
Leonardo Hotel Edinburgh Murrayfield —Edinburgh
- Night shift
- Hotel
- Referral programme
Quick apply
6d
Bench General Manager
Five Guys UK —Edinburgh
- From £40,970 a year
- Customer service
- Leadership
- Restaurant
- Annual leave
- Employee assistance programme
Night Front Office Crew
YOTEL Edinburgh —Edinburgh
- £14.26 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Referral programme
Quick apply
2d
Mobile Cover Receptionist
LAH Property Marketing —Edinburgh
- £14.24 an hour
- Customer service
- Maintenance
- Microsoft Office
- Referral programme
Quick apply
10d
Guest Service Manager
Hotel Indigo - Edinburgh —Edinburgh
- £29,500 a year
- Full-time
- Hotel
- Hotel experience
- Employee assistance programme
- Employee discount
2d
Receptionist – Night Shift - Part Time (f/m/d)
MEININGER Hotels Group —Edinburgh
- Part-time
- Hospitality
- English
- Hotel
- Language training provided
- Employee discount
Quick apply
Welcome Desk Agent
Marriott International, Inc —Edinburgh
- Full-time
- Bar
- English
- Hotel
- Employee discount
14d
Assistant Hotel Manager
Edinburgh Thistle Hotel Ltd —Edinburgh
- From £14.50 an hour
- Weekend availability
- Hospitality
- Microsoft Office
- Hotel
- Annual leave
- Employee discount
Quick apply
Assistant Manager
Five Guys UK —Livingston
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme

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Head of Guest Relations / Reception Manager

Carberry Tower Mansion House and Estate -
Musselburgh

Quick apply

Job details

Permanent | Full-time
From £30,000 a year

Benefits

Free parking
Employee discount
On-site parking

Qualifications

Hospitality
Management
Operations management
Multilingual
Customer service
Front desk
Guest services
Phone etiquette
Leadership
Communication skills
Hotel experience

Full job description

Job Overview

We are seeking a professional, guest-focused, and highly organised Head of Guest Relations / Reception Manager to lead the front-of-house operation at Carberry Tower. This role is responsible for delivering an exceptional guest experience from arrival to departure while managing and developing a reception and guest services team of 6 staff members.

The successful candidate will be passionate about hospitality, thrive in a luxury venue environment, and possess strong leadership, communication, and operational management skills. This position plays a key role in ensuring seamless day-to-day front desk operations, maintaining high service standards, and creating memorable experiences for hotel, wedding, conference, and event guests.

Key ResponsibilitiesGuest Experience & Service Excellence

Deliver outstanding customer service and ensure every guest receives a warm, professional, and personalised experience.
Handle VIP arrivals, special requests, guest feedback, and complaint resolution promptly and effectively.
Maintain exceptional front-of-house presentation and service standards at all times.
Ensure smooth guest check-in and check-out procedures while maximising guest satisfaction.
Build strong relationships with repeat guests, corporate clients, wedding parties, and event organisers.

Team Leadership & Management

Lead, motivate, and supervise a team of 6 reception and guest relations staff.
Manage staff rotas, holiday planning, shift allocation, and daily task delegation.
Conduct onboarding, training, coaching, and performance reviews to maintain high team performance.
Foster a positive, professional, and collaborative working environment.
Support recruitment and retention of front office team members.

Operations & Administration

Oversee daily reception operations, reservations support, and front office administration.
Ensure accurate handling of bookings, billing, cash management, and reporting procedures.
Monitor occupancy levels, guest requests, and operational priorities to ensure smooth service delivery.
Coordinate closely with housekeeping, events, food & beverage, and maintenance teams.
Maintain compliance with health & safety procedures, company policies, and GDPR standards.

Sales & Revenue Support

Upsell rooms, packages, and hotel services where appropriate.
Assist with group bookings, weddings, conferences, and event guest coordination.
Support management with reporting, forecasting, and service improvement initiatives.

Requirements

Previous experience in a Reception Manager, Front Office Manager, or Guest Relations leadership role within hospitality.
Strong leadership experience managing and developing teams.
Excellent communication and interpersonal skills.
Ability to remain calm and professional in a fast-paced environment.
Strong organisational and problem-solving abilities.
Experience using hotel booking or PMS systems preferred.
Flexible approach to working hours, including evenings and weekends when required.
High standards of professionalism, presentation, and attention to detail.

Desirable

Experience within a luxury hotel, wedding venue, or events-focused property.
Knowledge of hospitality revenue management and guest satisfaction systems.
First aid or hospitality-related qualifications beneficial.

What We Offer

Competitive salary
Career progression opportunities
Staff discounts and benefits
Supportive management team
Opportunity to work within a prestigious hospitality venue
Training and development opportunities

Ideal Candidate

You will be a confident and approachable hospitality professional who leads by example and takes pride in delivering exceptional guest experiences. You will have the ability to inspire your team, manage operations efficiently, and ensure every visitor to Carberry Tower receives first-class service.

Pay: From £30,000.00 per year

Benefits:

Free parking
On-site parking

Ability to commute/relocate:

Musselburgh EH21 8PY: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

What PMS systems have you previously used ?

Experience:

Reception: 3 years (preferred)
Management: 3 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

front office manager jobs in kelty, fif

Head of Guest Relations / Reception Manager

Front Office Manager (Reception)

Assistant Front Office Manager

Head of Hospitality - Food & Beverage

Front Office Manager

Front Desk Night Manager

Front Office Supervisor - 40hrs/week

Hotel Operations Manager

Front Office Night Supervisor

Guest Service Manager

Front of House Assistant

Night Manager

Bench General Manager

Night Front Office Crew

Mobile Cover Receptionist

Guest Service Manager

Receptionist – Night Shift - Part Time (f/m/d)

Welcome Desk Agent

Assistant Hotel Manager

Assistant Manager

I want to receive the latest job alerts for front office manager in kelty, fif

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