Customer services team leader Work, Jobs in Kemble, Gls (with Salaries)

Customer Services Team Leader
Bath and North East Somerset Council —Bath
- £19.81 - £21.14 an hour
- Management
- Customer service
- Leadership
5d
Customer Service Team Leader
Zurich Insurance —Swindon
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Leadership
Customer Service Team Leader
William Hill —Melksham
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
12d
Customer Care Lead
Neafs UK Ltd. —Swindon
- From £25,000 a year
- Full-time
- Sales
- Customer service
- English
- Free parking
- Annual leave
Quick apply
1d
Retail Store Supervisor/Team Leader
Mamas & Papas —Cheltenham
- Part-time
- Sales
- Supervising experience
- IT
- Employee discount
Quick apply
Transformation Lead
Ecotricity —Stroud
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- PMP
- Analysis skills
- Project management
- Free parking
- Employee discount
Quick apply
5d
Front of House Team Leader
Harper's Steakhouse at the Weighbridge —Swindon
- Up to £13.15 an hour
- Weekend availability
- Hotel
- Restaurant
- Restaurant experience
- Flexible schedule
- Referral programme
Quick apply
Cyber Essentials Plus Certification Team Manager
Key Sigma Ltd —Shurdington
- Full-time
- Supervising experience
- Mentoring
- IT
- Free parking
Quick apply
Manager / Front of House Team Member
The Flood Gallery —Corsham
- £12.50 - £14.00 an hour
- Part-time
- Hospitality
- Management
- Sales
- Flexible schedule
Quick apply
Transformation Lead B2B
Ecotricity —Stroud
- £35,000 - £40,000 a year
- Hybrid work
- PMP
- Analysis skills
- Project management
- Employee discount
4d
Commercial Account Management Lead
Good Energy —Chippenham
- £36,000 - £46,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Leadership
- Annual leave
Quick apply
3d
Run Lead
DXC Technology —Gloucester
- Full-time
- Travel
- Organisational skills
- Communication skills
- Employee discount
- Gym membership
10d

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Customer Services Team Leader

Bath and North East Somerset Council -
Bath

Apply Now

Job details

£19.81 - £21.14 an hour
5 days ago

Qualifications

Management
Customer service
Performance management
Leadership

Full job description

At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives.

Are you an experienced people manager with a passion for developing teams and delivering top-notch customer service?

Do you thrive in a fast-paced environment where you’re leading, coaching and performance-managing day to day?

If so, we’ve got the perfect opportunity for you!

We’re on the lookout for a Customer Services Team Leader to join our dynamic team. You’ll be at the heart of our customer-facing operations, leading a talented group of colleagues who support residents across multiple access points. From libraries to community hubs, you’ll help shape the way we deliver services that really make a difference.

What You’ll Be Doing:

Leading, coaching and inspiring your team to be the best they can be.
Supporting your team to deliver excellent, customer-focused service.
Managing workloads, reprioritising where needed to respond to emerging issues or demands
Working collaboratively with all Customer Services teams to deliver a truly joined up service across all our locations.
Managing performance, supporting development, and keeping morale higheven during times of change.
Handling recruitment, onboarding and induction like a pro.
Making sure our customersespecially those who are vulnerableget the support they need, when they need it.
Driving service improvements and spotting opportunities to make things better, faster, and more efficient.
Collaborating with other teams and partners to keep things running smoothly.

What We’re Looking For:

Significant, proven experience in people managementincluding coaching, performance management, absence management and developing individuals to build a high-performing team.
A strong background in customer service
A great communicator who can represent the service in internal and external forums.
A strategic thinker who can turn data into action and align team efforts with wider organisational goals.
Someone who genuinely cares about people and wants to improve lives.

Library experience is not necessarywe’re looking for strong customer service leadership and people management skills, and we’ll support you to learn the library environment.

Please note: this role requires previous people management experience. If you have not managed staff (including performance, absence and development), please do not apply.

Where will you be working?

This is a customer-facing role based primarily at Bath Central Library. You’ll need to be flexible to work across all our Customer Services teams and locations when required (including the Contact Centre), supporting service delivery wherever demand is highest.

Please note: this is not a hybrid or remote working position.

Why join us?

You’ll be part of a supportive leadership cluster where collaboration and continuous improvement are the norm. We care about our people, our residents, and the communities we serveand we’re looking for someone who shares that ethos.

We live by our values:

Boldness We’re not afraid to try new things.
Empowerment We trust our people to make decisions.
Support We’ve got each other’s backs, and we’re here to support our customers.
Transparency We’re open, honest, and always learning.

If you’re ready to lead with purpose and make a real difference to people’s lives, we’d love to hear from you!

If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Natasha Powell, Customer Services Operations Manager by email: [email protected].

Interview date: Week Commencing 6th July 2026

No Agencies, Please.

Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.

Please note that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible.

About Bath and North East Somerset Council.

Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Why Bath and North East Somerset Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits

At Bath and North East Somerset Council we have one overriding purpose to improve peoples lives. Find out more about our values at https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at https://beta.bathnes.gov.uk/equality-and-diversity

We are a Disability Confident Employer find out more at https://shorturl.at/ajrsW

The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Please note that this role is subject to an Enhanced/Basic DBS Check.

Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.

Apply Now

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customer services team leader jobs in kemble, gls

Customer Services Team Leader

Customer Service Team Leader

Customer Service Team Leader

Customer Care Lead

Retail Store Supervisor/Team Leader

Transformation Lead

Front of House Team Leader

Cyber Essentials Plus Certification Team Manager

Manager / Front of House Team Member

Transformation Lead B2B

Commercial Account Management Lead

Run Lead

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