Client advisor Work, Jobs in Kensal Green (with Salaries)

Customer Support Associate (hybrid)
flatfair —London
- From £26,500 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
3d
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
Administrator/Paraplanner/PA
Regency Financial Partners —London
- £26,387.70 - £35,000.00 a year
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Writing skills
- Free parking
- Flexible schedule
Quick apply
1d
Leads Calls Assistant For Law Firm
Portway Solicitors —Canary Wharf
- From £27,000 a year
- Full-time
- CRM software
- Business development
- Organisational skills
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Welwyn
- £3,800 a month
- Full-time
- Sales
Quick apply
Resourcing Consultant
Capax —London
- £28,000 - £60,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- In-person
Quick apply
Virtual Personal Assistant (Night)
Comxo —Datchet
- £22,031 - £25,031 a year
- Weekend availability
- Remote
- Microsoft Word
- English
GUCCI Client Advisor - Selfridges
Gucci —London
- Weekend availability
- English
Accounts Payable Assistant - Cruise
Internova Travel Group —London
- Full-time
- Remote
- Organisational skills
- Communication skills
- Time management
- Annual leave
4d
Customer Relationship Manager
HERD GROUP —Addlestone
- Full-time
- Microsoft Word
- CRM software
- Analysis skills
- Free parking
- Employee stock ownership plan
Quick apply
9d
HR Advisor & Office Operations
Radancy —London
- £35,000 - £38,000 a year
- Hybrid work
- Presentation skills
- Human resources
- Organisational skills
14d
Beauty Advisor (Client Experience & Operations Opportunities) - Brent Cross, London
Sephora —London
- Weekend availability
- Organisational skills
- Cash handling
- Employee discount
Public Law Paralegals – City of London
Duncan Lewis —London
- £23,150 a year
- Analysis skills
- Organisational skills
- Communication skills
Beauty Advisor (Client Experience & Operations Opportunities) - West London
Sephora —London
- Weekend availability
- Organisational skills
- Cash handling
- Employee discount
Client Advisor - Heathrow (2 days - 12 month FTC)
Tiffany & Co. —London
- Weekend availability
- Bachelor's degree
- POS
- Communication skills
- Annual leave
Customer Care Call Centre Advisor
Wimpole Hair Clinic —London
- £20,000 - £28,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Annual leave
- Employee discount
Quick apply
HR & Recruitment Administrator
Four Marketing Limited —London
- Full-time
- Research
- Recruiting
- Contracts
- Annual leave
- Employee discount
Quick apply
11d
SALES ASSOCIATE - KIDSWEAR - HARRODS
Brunello Cucinelli —London
- Full-time
- Customer service
- Communication skills
GUCCI Client Advisor, Harrods
Gucci —London
- Weekend availability
- Customer service
- English
HR Advisor
Epsilon —London
- Hybrid work
- Human resources
- Training & development
- Communication skills

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Customer Support Associate (hybrid)

flatfair
London

Apply Now

Job details

Full-time
From £26,500 a year
3 days ago

Benefits

Annual leave
Private medical insurance

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Customer interaction
Communication skills

Full job description

Customer Support Executive

Hybrid | Full-time
£26,500 + 10% bonus

Our Customer Support team helps tenants, letting agents, landlords and partners get the best from flatfair.

From activating new plans to managing existing ones and resolving questions or problems, you’ll take ownership of customer requests across email, live chat and inbound calls.

You’ll manage customer queries from first contact through to resolution. There’s always work to do, and we’re looking for people who’ll go and find it. If one channel is quiet, you’ll move to the next priority, pick up what needs doing and keep things moving.

We’re looking for experienced customer support people who enjoy taking ownership of their workload, care about getting results and take pride in doing a great job for the customer.

For this role, we're specifically looking for people with recent experience working in a dedicated Customer Support, Customer Operations or similar support environment.

What you'll be doing

Respond to requests from tenants, agents, landlords and other partners across email, live chat and inbound calls
Take ownership of customer queries from first contact through to resolution, keeping work moving and following up where needed
Manage a varied queue of customer requests, moving between channels and priorities depending on where support is needed
Work towards clear measures of productivity, quality and customer outcomes
Support the tenancy activation process by validating reference information against platform records, raising discrepancies with agents and coordinating resolution to ensure timely progression
Build expert knowledge of our products, processes and workflows so you can resolve more queries independently
Spot when something is blocking progress and take action to move it forward
Work closely with the wider Customer Support team and other departments to deliver the best possible outcome for our customers
Share ideas that help us improve the customer experience and the way the team works

About you

You'll receive plenty of training on flatfair, our products and our processes. What we're looking for is someone who already has a strong foundation in customer support and wants to perform at a high level.

Recent experience in a dedicated customer support role, supporting customers through channels such as email, phone or live chat
Comfortable managing a queue, caseload or volume of customer requests and taking responsibility for your own productivity
Proactive and self-motivated. You notice what needs doing and get on with it rather than waiting for work to be assigned
Results-focused, with a genuine sense of satisfaction from resolving queries, hitting goals and completing work to a high standard
Comfortable working towards targets and using feedback or performance data to improve
Someone who cares about both how much they get through and how well they do it
Strong ownership and accountability. If you take on a customer issue, you see it through
Able to work quickly without losing attention to detail or compromising the customer experience
Empathetic and customer-focused, with good judgement about when a conversation needs additional care or attention
Resilient and comfortable adapting when priorities, processes or products change
A clear communicator who can build rapport and bring their personality to work
Confident navigating multiple systems, processes and workflows at the same time
Curious and willing to learn, with the drive to build your knowledge and become increasingly independent

Your current or recent job title might be Customer Support Executive, Customer Support Advisor, Customer Operations, Customer Experience, Helpdesk, Service Desk, Contact Centre Advisor, Client Support or something similar.

Please note that, given the nature of this role, we're looking for candidates with professional experience in a dedicated customer support environment.

Location: Hybrid, with 1 day a week working from our office in central London.

Development & progression

We have a clear structure for growth within Customer Support. As you develop, you'll build deeper product knowledge, strengthen your communication and problem-solving skills, and take on more complex customer situations.

Good performance should open doors. There are opportunities to progress within Customer Support and, as flatfair grows, to build a career elsewhere in the business too. We'll work with you to understand your strengths, ambitions and the skills you need to take your next step.

About us

In the UK, billions of pounds are locked up in traditional deposit schemes that can create a poor experience for landlords, agents and tenants. Our vision is to change that and make every rental experience positive.

Our solution allows tenants to secure a new home with a small check-in fee instead of paying a costly traditional deposit, while giving landlords increased protection.

We're continuing to improve our core product while identifying, testing and launching new ways to make renting better for everyone involved.

Our benefits

A starting salary of £26,500
10% annual bonus
25 days' annual leave, plus an extra day for every year you're part of the team
£1,500 personal development budget
Monthly wellbeing allowance and private medical insurance with Vitality

Apply Now

Refine Your Search

client advisor jobs in kensal green

Customer Support Associate (hybrid)

Contact Centre Operations Manager

Administrator/Paraplanner/PA

Leads Calls Assistant For Law Firm

JUNIOR SALES ADVISOR

Resourcing Consultant

Virtual Personal Assistant (Night)

GUCCI Client Advisor - Selfridges

Accounts Payable Assistant - Cruise

Customer Relationship Manager

HR Advisor & Office Operations

Beauty Advisor (Client Experience & Operations Opportunities) - Brent Cross, London

Public Law Paralegals – City of London

Beauty Advisor (Client Experience & Operations Opportunities) - West London

Client Advisor - Heathrow (2 days - 12 month FTC)

Customer Care Call Centre Advisor

HR & Recruitment Administrator

SALES ASSOCIATE - KIDSWEAR - HARRODS

GUCCI Client Advisor, Harrods

HR Advisor

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