It service manager Work, Jobs in Kent (with Salaries)

IT Manager
HandPickedHotels —Sevenoaks
- Hospitality
- Azure
- Hotel
- Employee assistance programme
- Employee discount
9d
IT Manager
turn IT on —Canterbury
- £33,000 - £41,000 a year
- Full-time
- Customer service
- Computer networking
- IT
- Employee assistance programme
- Employee discount
Quick apply
13d
IT Network Manager
Kent Fire and Rescue Service —Maidstone
- £49,914 - £55,426 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Project management
- Free parking
- Health & wellbeing programme
Quick apply
10d
IT Support Technician
The Granite Group —Sevenoaks
- £34,000 - £36,000 a year
- Full-time
- Hybrid work
- Windows
- Computer networking
- In-person
- Flexible schedule
Quick apply
11d
Central IT Technician
Swale Academies Trust —Sittingbourne
- £29,587 - £31,198 a year
- Full-time
- Software troubleshooting
- Customer service
- IT
- Employee assistance programme
- Referral programme
Quick apply
Website Content Manager
HandPickedHotels —Sevenoaks Town and St. John's
- Hospitality
- Hotel
- Travel
Platform Operations Lead
AXA UK —Royal Tunbridge Wells
- £55,000 - £57,000 a year
- Salesforce
- Analysis skills
- IT
- Annual leave
21h
Platform Operations Lead
AXA —Royal Tunbridge Wells
- £55,000 - £57,000 a year
- Salesforce
- Analysis skills
- IT
14h
Digital Product Manager
AXA UK —Royal Tunbridge Wells
- Driving
- Agile
- Financial services
- Annual leave
4d
Digital Product Manager
AXA —Royal Tunbridge Wells
- Driving
- Agile
- Financial services
4d
Knowledge Base Owner
Caseware —Maidstone
- Remote
- Salesforce
- Analysis skills
- APIs
Quick apply
Bureau Data Analyst Lead
Commercial Services Group —West Malling
- £32,126.17 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Leadership
- Annual leave
- Employee discount
Quick apply
11d
Lead Functional Analyst (SITS)
Canterbury Christ Church University —Canterbury
- £42,254 - £44,746 a year
- Full-time
- University
- Continuous improvement
3d
AI Solutions Architect
PHINIA —Gillingham
- Full-time
- Computer Science
- Engineering
- System design
Application Support & Product Executive
Bubblegate —Ashford
- £25,000 a year
- Full-time
- Computer Science
- Customer service
- No experience needed
Quick apply
13d
Digital Services Apprentice
Gravesham Borough Council —Gravesend
- £15,434.29 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Free parking
- Employee assistance programme
11d
CCTV Data Co Ordinator
McAllister —Battle
- Full-time
- Microsoft Excel
- Rehabilitation centre
- Organisational skills
Quick apply
10d
Data Platform Engineer
Verifone —Ashford
- Remote
- DevOps
- AWS
- Machine learning
Quick apply

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IT Manager

HandPickedHotels -
Sevenoaks

Apply Now

Job details

Permanent
9 days ago

Benefits

Company pension
Employee assistance programme
Employee discount
Sick pay

Qualifications

Hospitality
ITIL Certification
Azure
ITIL
Organisational skills
IT
Communication skills
Hotel experience
Intune

Full job description

Hand Picked Hotels

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family-owned group with 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches and lush woodlands.
Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delighting guests with magical experiences that offer a true escape from the everyday.
Hand Picked Hotels is committed to protecting the environment for a sustainable future, and all of our hotels have received Green Tourism accreditation in recognition of our progress.

At Hand Picked Hotels, technology plays a vital role in delivering exceptional guest experiences.
We’re looking for an IT Manager to help ensure our hotel technology estate is secure, reliable and fit for the future.
This role will be based from our office in London and will require travel to all our hotels as required.
Working closely with the Head of IT, hotel teams and external technology partners, you’ll support the delivery of IT projects, manage key supplier relationships and provide technical expertise across our portfolio of 21 luxury hotels. You’ll play a pivotal role in maintaining business-critical systems while helping drive continuous improvement across our technology landscape.
This is an excellent opportunity for an experienced hospitality IT professional who enjoys combining hands-on technical knowledge with strong stakeholder management and project delivery skills.

Key Responsibilities

Act as the primary escalation point for IT issues requiring support from third-party providers and the service desk.
Build and manage effective relationships with key technology vendors, ensuring service levels and contractual commitments are consistently achieved.
Support the successful delivery of IT projects across the estate, coordinating suppliers, hotel teams and implementation activities.
Assist the Head of IT in strengthening the Group’s cyber security posture, supporting awareness initiatives and remediation programmes.
Provide technical expertise across core hospitality platforms including Property Management Systems (PMS), Point of Sale (POS), Spa systems and associated interfaces.
Support system configuration, troubleshooting, user management and ongoing optimisation of hotel technology platforms.
Ensure effective communication, planning and user readiness during system upgrades, changes and new technology implementations.
Work collaboratively with hotel teams to minimise operational disruption and maintain excellent service levels.
Travel regularly across the UK and Channel Islands to support hotels and project delivery.

About You

Proven experience in an IT role supporting multi-site hospitality or hotel operations, including hotel IT platforms.
Strong knowledge of hotel technology including PMS, POS, Spa systems, guest Wi-Fi and related hospitality applications.
Experience managing third-party IT suppliers and service providers.
Excellent problem-solving skills with the ability to manage issues through to successful resolution.
Good understanding of cyber security best practices within a hospitality or SME environment.
Strong communication skills with the ability to explain technical concepts clearly to non-technical colleagues.
Experience supporting IT projects, system implementations or technology change programmes.
A proactive, hands-on approach with excellent organisational skills and the ability to manage competing priorities.
ITIL Foundation or equivalent service management knowledge is desirable.
Experience with Microsoft 365, Intune, Azure AD and endpoint management tools would be advantageous.
Flexible to travel regularly to our hotels across the UK and Channel Islands.

Our Benefits

Competitive salary package (discussed at interview).
Company Pension and Life Assurance
28 days holiday (including bank holidays) increasing to 33 days with length of service and enhanced sick pay.
Access to well-being support through our Employee Assistance Programme.
Ongoing career development with in-house and external training, including apprenticeships and industry-recognised courses.
Colleague discounts on hotel stays, food and drink, plus annual loyalty rewards.
Access to retail and wellness discounts via our online benefits platform.
A welcoming, inclusive culture where long-term friendships and diversity are celebrated.

Apply Now

Refine Your Search

it service manager jobs in kent

IT Manager

IT Manager

IT Network Manager

IT Support Technician

Central IT Technician

Website Content Manager

Platform Operations Lead

Platform Operations Lead

Digital Product Manager

Digital Product Manager

Knowledge Base Owner

Bureau Data Analyst Lead

Lead Functional Analyst (SITS)

AI Solutions Architect

Application Support & Product Executive

Digital Services Apprentice

CCTV Data Co Ordinator

Data Platform Engineer

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