Senior it support Work, Jobs in Kent (with Salaries)

NHS 111 Call Handler
Kent and Medway Mental Health NHS Trust —Maidstone
- £28,392 - £31,157 a year
- Full-time
- Computer literacy
- Patient care
5d
Senior Repairs Operations Manager
Canterbury City Council —Canterbury
- £55,285.89 - £63,166.90 a year
- Full-time
- Engineering
- Maintenance
- Annual leave
- Employee discount
9d
Senior Head of Maintenance
Barchester Healthcare —Maidstone
- £43,000 a year
- Maintenance
- Employee discount
- Referral programme
Quick apply
2d
Head of Systems and Data
Commercial Services Group —West Malling
- £60,000 a year
- Full-time
- Hybrid work
- Management
- No degree
- Leadership
- Annual leave
Quick apply
2d
Senior Project Manager
Pineapple Contracts —Aylesford
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Project management
- Free parking
- Annual leave
Quick apply
Senior Business Analyst
Cabot Financial —West Malling
- Azure
- Agile
- IT
- Employee assistance programme
- Employee discount
Tier 1 IT Engineer
wavenet —Sevenoaks
- Full-time
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
SENIOR ENGINEER
Laing O'Rourke —Tilbury
- Engineering
- IT
14d
School IT Technician – Gravesend/Dartford (Full Time)
Gridserve Ltd —Gravesend
- £26,500 - £30,000 a year
- Full-time
- Microsoft Office
- Computer networking
- SharePoint
Quick apply
2d
Local Government Reorganisation Procurement Project Manager
Cambridgeshire County Council —Weald
- £46,956 - £50,157 a year
- Annual leave
- Employee discount
Head of Property and Health & Safety
Rockdale Housing Association —Sevenoaks
- £67,500 a year
- Full-time
- Project management
- In-person
- Negotiation
- Health & wellbeing programme
- Referral programme
Quick apply
10d
Database Manager
Sutton Valence School —Maidstone
- From £35,300 a year
- Full-time
- SQL
- In-person
- School
- Free parking
- Employee discount
Quick apply
Senior Production Operative
ardo —Ashford
Site Director
ardo —Ashford
- Project management
- Continuous improvement
- Leadership
14d
Programme Lead (Management and Development)
East Sussex County Council —Wadhurst
- Part-time
- Hybrid work
- Project management
- Travel
13d
People Business Partner
DFS —Maidstone
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Management Accountant
Sysco —Ashford
- Full-time
- Hybrid work
- Microsoft Excel
- Employee assistance programme
- Employee discount
4h
Senior Internal Auditor
Cabot Financial —West Malling
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Employee assistance programme
- Employee discount
Service Engineer
wavenet —Sevenoaks
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Work from home
Quick apply
Park Management - Designate General Manager - PA1
Parkdean Resorts —Rye
- £58,192 a year
- Weekend availability
- Organisational skills
- IT
- Communication skills
- Store discount
- Employee assistance programme
Quick apply
12d

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NHS 111 Call Handler

Kent and Medway Mental Health NHS Trust -
Maidstone

Apply Now

Job details

Full-time
£28,392 - £31,157 a year
5 days ago

Qualifications

Computer literacy
Patient care

Full job description

The NHS 111 line is a national requirement to provide a three-digit emergency number for mental health. The post holder will be required to effectively engage and manage complex calls from young people, parents/carers and other professionals. The post holder will be a valued team member and be supported by clinicians in the management of challenging calls. As the service is exclusively telephone based, due to the nature of calls, there is no remote working.

Calls are received from the geographical locations of Kent & Medway only.

To be primarily responsible for handling incoming NHS 111 mental health calls.

Determine identity of the caller and open referrals to the service.

Demonstrate active listening to accurately record information and provide appropriate advice and signposting.

De-escalate anxiety, tensions and provide solutions to current concerns over seen and supported by trained clinicians.

Clinical Skills

Active listening skills in order to document current concerns.

Demonstrate empathy and understanding.

Be able to de-escalate concerned callers.

Have insight and ability to be able to engage effectively with Children and Young People who may be in acute distress.

Administration

To be computer literate and encourage implementation of the Trust’s IM&T Strategy.

To ensure accurate recording of actions, and updating patient’s records, always maintaining confidentiality.

The post holder will input and maintain, appropriate computer and manual clinical records and statistical data and provide this to the Service Manager/Head of Service when necessary.

The post-holder will engage in relevant computer and IT training as required.

To assist, under the direct supervision of a qualified professionals in the development, design and implementation of relevant projects.

To assist in processing and auditing various types of data concerning service users for the whole team. This may involve maintaining audits files under the guidance of the line manager.

We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated ‘Good’ by the Care Quality Commission (CQC).
Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD.
Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve.
Our vision is simple: we are here to help communities not just live with mental illness, but live well. It’s why we’re passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident.
Join us if you share our passion for better mental health care and want to be part of a team that’s working well together.

The post-holder will engage in relevant computer and IT training as required.

To assist, under the direct supervision of a qualified professionals in the development, design and implementation of relevant projects.

To assist in processing and auditing various types of data concerning service users for the whole team. This may involve maintaining audits files under the guidance of the line manager.

Communication

To have a wide range of knowledge in approaches to communicating and managing patient care.

To be able to effectively communicate with colleagues, peers, senior managers, and clinical leads within the Trust.

To be able to communicate complex patient related information facilitating positive outcomes and ensuring collaborative working.

Apply Now

Refine Your Search

senior it support jobs in kent

NHS 111 Call Handler

Senior Repairs Operations Manager

Senior Head of Maintenance

Head of Systems and Data

Senior Project Manager

Senior Business Analyst

Tier 1 IT Engineer

SENIOR ENGINEER

School IT Technician – Gravesend/Dartford (Full Time)

Local Government Reorganisation Procurement Project Manager

Head of Property and Health & Safety

Database Manager

Senior Production Operative

Site Director

Programme Lead (Management and Development)

People Business Partner

Management Accountant

Senior Internal Auditor

Service Engineer

Park Management - Designate General Manager - PA1

I want to receive the latest job alerts for senior it support in kent

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