Technical support advisor Work, Jobs in Keswick, Cma (with Salaries)

Technical Support Advisor
Grain —Carlisle
- £25,051 a year
- Full-time
- Customer service
- Windows
- Computer networking
- Free parking
- Health & wellbeing programme
Quick apply
Senior Digital Lead
AtkinsRéalis —Whitehaven
- Full-time
- Hybrid work
Customer Service Advisor - WMF2989i
Westmorland & Furness Council —Penrith
- £28,598 - £29,540 a year
- Full-time
- Annual leave
- Employee discount
9d
EHS Advisor
Flex LTD —Kendal Fell
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
1d
Trainee Insurance Broker
Marsh —Penrith
- Full-time
- Customer service
- Bachelor's degree
- Mentoring
Principal Technologist
UK Atomic Energy Authority —Whitehaven
- £71,815 a year
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Apprentice Insurance Broker
Marsh —Penrith
- Full-time
- Customer service
- Bachelor's degree
- Mentoring
Principal Nuclear Waste Consultant
AECOM —Whitehaven
- Full-time
- Hybrid work
- English
- Business development
- Project management
Senior Nuclear Waste Consultant
AECOM —Whitehaven
- Full-time
- Hybrid work
- English
- Business development
- Project management
Vehicle Technician - Carlisle Audi
Audi —Carlisle
- £35,000 - £52,000 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
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Solomons Europe —Cockermouth
- Full-time
- Microsoft Excel
- Engineering
- Supervising experience
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Vehicle Technician - Carlisle Audi
Swansway Garages —Carlisle
- £35,000 - £52,000 a year
- Overtime
- Communication skills
- Employee assistance programme
- Employee discount

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Technical Support Advisor

Grain -
Carlisle

Quick apply

Job details

Permanent | Full-time
£25,051 a year

Benefits

Free parking
Health & wellbeing programme
Annual leave
Company pension
Company events
Life insurance
Referral programme

Qualifications

FTP
TCP
Operating systems
Customer service
CCNA
Windows
Technical support
Computer networking
IP networking
Customer support
TCP/IP
BTEC
Communication skills

Full job description

Technical Support Advisor

Role Profile

This role is an exciting opportunity for the right candidate to significantly contribute to Grain’s continued growth and success. You will work within a dynamic, open minded and supportive team, where individual contribution and success is recognised and rewarded. The support desk is a vibrant, busy environment that benefits from the free exchange of creative and practical ideas.

The overall purpose of the role is to provide front line technical support to Grain’s residential and business users. A critical element of the role is problem analysis and one contact resolution delivering high levels of customer’s satisfaction. This is a demanding role, calling for a high standard of customer support, empathy and technical understanding to be delivered.

This role will suit individuals who are committed to providing premium quality technical support and are able to troubleshoot in an empathetic and efficient way, in some instances identifying a problem with limited information from the customer. The ability to handle calls utilising effective, closed questioning and strong call control is critical.

Main Responsibilities

To provide high quality telephone, ticket, Live Chat and e-mail support to our growing customer base.
Troubleshooting a user problem in a thoughtful and efficient way
Identifying a problem with sometimes limited information from the user to start with. Typical problems will include broadband faults, in premise wireless issues, email configuration and general tech support queries
Giving timely and accurate responses to enquiries
Providing customer coaching in order to help the customer resolve problems themselves

Working hours

37.5 hours per week, these hours will be worked on a rota basis between the business hours of

Monday – Friday 9.00am – 7.00pm
Saturday 9.00am – 5.00pm
Sunday 9.00am – 5.00pm

To meet the needs of the customer, you will need to be flexible with your working hours

Experience required

BTEC HND in Computing/ Technology/ Science AND/OR I.T. is desirable
Industry qualifications (such as CCNA/Network plus) AND/OR Proven experience in a customer service/technical support environment
Technical knowledge in the following areas:

- Windows, IoS and Android operating systems

- Applied knowledge of TCP/IP networking

- Broadband, Symmetric and WAN connectivity

- Common Internet applications and services (e-mail, Web, ftp, etc.)

Good knowledge of gaming, both hosted and online
Strong knowledge of in home wireless networking and propagation
Analytical, structured approach to problem solving
Fully aware of the impact of their and the teams decisions have on the customer
Excellent communication skills in order to provide clear and concise telephone, ticket and e-mail support
Eager to provide first contact resolution
Able to quickly inspire confidence in others and build a rapport with the customer
Patient and willing to go the extra mile – e.g. happy to use knowledge to help Grain customers with queries not related to Grain
Self-motivated, self-starter able to work with minimal supervision
Able to remain calm and focussed in an ever-changing environment
Experience of working successfully in an ‘unscripted’ customer contact environment an advantage.

Excellent Employee Benefits·

Salary £25,051 per annum
25 days annual leave, plus paid bank holidays
Up to 7% pension contribution
4 times salary life insurance cover
Employee Incentive Scheme
Employee Referral Scheme
Perks at Work Scheme

About Grain

Everything we do is fast, from our broadband to our growth. As a national broadband provider, headquartered in Carlisle, we can offer stand-out candidates a range of opportunities across the UK. We are challenging the other providers when it comes to true Full Fibre, delivering our own dedicated fibre-optic network with a unique cable to the home (FTTP), offering some of the fastest broadband products at low, low prices. Customers love our product, our simple packages and our transparent pricing. We believe that we are helping to bring digital transformation to the UK and offering the UK a better choice for broadband.

With c. £200m of investment raised to date, our independent company is making waves in the industry and in communities from Aberdeen to Brighton. Now is the perfect time to join one of the fastest growing companies on an exciting journey, future-proofing broadband connectivity for homes and businesses for years to come. Apply today and join the Grain revolution!

Employment with Grain Connect Ltd is subject to satisfactory references and other verification checks (including basic DBS check where applicable) that may be a requirement of your role. Reference and/or other verification requirements applicable to your post will be advised to you during the recruitment process.

Dedicated to fostering inclusivity and diversity, our company takes pride in our commitment to equal opportunities.

Job Types: Full-time, Permanent

Pay: £25,051.00 per year

Benefits:

Company events
Company pension
Free parking
Health & wellbeing programme
Life insurance
Referral programme

Application question(s):

Do you have any unspent criminal convictions or conditional cautions?

Work Location: In person

Quick apply

Refine Your Search

technical support advisor jobs in keswick, cma

Technical Support Advisor

Senior Digital Lead

Customer Service Advisor - WMF2989i

EHS Advisor

Trainee Insurance Broker

Principal Technologist

Apprentice Insurance Broker

Principal Nuclear Waste Consultant

Senior Nuclear Waste Consultant

Vehicle Technician - Carlisle Audi

Senior Quantity Surveyor

Vehicle Technician - Carlisle Audi

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