Claims manager Work, Jobs in Kettering, Nth (with Salaries)

Customer Care Manager
Morris Homes Limited —Rugby
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
14d
Insights Manager
Weetabix —Burton Latimer
- Full-time
- Hybrid work
- Communication skills
- Marketing
- Annual leave
Quick apply
3d
Junior Finance & Bookkeeper
Mega Nursing and Care —Kettering
- £27,000 a year
- Microsoft Excel
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
1d
Insurance Surveyor / Contracts Manager
Ace Property Solutions —Wellingborough
- £31,785.44 - £71,747.24 a year
- Full-time
- Customer service
- Microsoft Office
- Project management
Quick apply
8d
Project Delivery Manager
Anglian Water Services Ltd —Peterborough
- £57,145 a year
- Full-time
- Microsoft Office
- Project management
- IT
- Annual leave
Commercial Manager - Home Claims
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
Claims Commercial Manager - Third Party
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Leadership
- Annual leave
14d
TRICARE Beneficiary Services Representative - Alconbury, UK
Leidos —Huntingdon
- £31,850 - £49,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
8d
Housing Litigation Paralegal
Sage Homes —Northampton
- Microsoft Word
- Microsoft Excel
Claims Handler
Gallagher Bassett —Blisworth
- Full-time
- Hybrid work
- Microsoft Office
- IT
- Financial services
- Employee stock purchase plan
- Work from home
Convenience Channel Executive
Weetabix —Burton Latimer
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Administrative experience
- Annual leave
Quick apply
3d
Insurance Consultant/Insurance Broker
Arcadian Group Limited —Peterborough
- £25,000 - £30,000 a year
- Full-time
- Customer service
- Data entry
- IT
- Annual leave
- Referral programme
Quick apply
7d
Administrator
Balfour Beatty —Wellingborough
- Hybrid work
- Customer service
- Microsoft Office
- Annual leave
Customer Liaison Officer
Vizion Network Limited —Wellingborough
- £26,992.16 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
Liability Claims Handler
Gallagher Bassett —Blisworth
- Remote
- Microsoft Office
- Organisational skills
- Communication skills
- Employee stock purchase plan
- Life insurance
Senior Claims Handler
Gallagher Bassett —Blisworth
- Communication skills
- Employee stock purchase plan
- Life insurance
Customer Service Advisor
Vizion Network Limited —Wellingborough
- £26,234 a year
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Operational Excellence Lead
Cubis Systems —Tallington
- Full-time
- ERP systems
- Project management
- Organisational skills
- Referral programme
Quick apply
7h
Scope Assessor - Home Claims
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Annual leave
Domestic Abuse Refuge Manager
Panahghar —Leicester
- £30,868 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Health & wellbeing programme
- Annual leave
Quick apply

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Customer Care Manager

Morris Homes Limited
Rugby

Quick apply

Job details

Full-time
14 days ago

Benefits

Health & wellbeing programme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Driving Licence
Microsoft Excel
Customer service
Complaint handling
Microsoft Office
Construction experience
Communication skills
Time management

Full job description

Customer Care Manager – Central

Location: Rugby
Department: Customer Care
Reporting to: Head of Customer Care

About Morris Homes

Morris Homes is one of the UK's leading independently owned housebuilders, renowned for delivering high-quality homes and exceptional customer service. We are committed to ensuring our customers receive the highest standards of care throughout their homeownership journey. As part of our continued growth, we are seeking an experienced Customer Care Manager to join our Central region team based in Rugby.

The Role

The Customer Care Manager is responsible for delivering an exceptional post-completion customer experience, managing defects through to resolution, and ensuring all remedial works are completed to the highest quality standards.

Working closely with customers, site teams, subcontractors and external stakeholders, you will oversee all aspects of the customer care process, ensuring issues are resolved effectively, efficiently and to the satisfaction of our homeowners.

Key Responsibilities

Manage and develop positive relationships with homeowners, ensuring the highest standards of customer service are maintained at all times.
Investigate and manage customer defects and complaints through to successful resolution.
Attend customer properties with the Maintenance Team to oversee remedial works and ensure customer satisfaction.
Carry out quality inspections of completed plots prior to legal completion.
Undertake inspections in response to customer defect reports and determine appropriate remedial actions.
Attend NHBC inspections and claims meetings, ensuring all follow-up actions are completed within required timescales.
Attend Housing Association 12-month defect inspections and coordinate any necessary remedial works.
Issue works orders and job instructions to maintenance operatives and subcontractors. ]
Monitor the quality of completed works and manage any associated contra-charges where standards are not met.
Ensure subcontractors complete work in accordance with company quality standards and agreed service levels.
Liaise effectively with Construction, Technical, Sales, Commercial and Land departments to ensure a seamless customer journey.
Maintain accurate customer care records and produce management reports using relevant systems and Microsoft Excel.
Analyse customer care trends and identify opportunities for continuous improvement.
Attend weekly review meetings with the Head of Customer Care
Ensure compliance with NHBC warranty requirements, company procedures and health and safety regulations.
Support the delivery of customer satisfaction targets and contribute to the ongoing improvement of the customer care function.

Candidate Profile

Essential Experience

Previous experience in a Customer Care Manager role within the new build housing sector.
Strong technical knowledge and understanding of NHBC and warranty provider standards and procedures.
Proven experience managing customer complaints and defect resolution.
Experience coordinating subcontractors and monitoring quality standards.
Proficiency in Microsoft Office applications, particularly Excel.
Good understanding of construction methods and the housebuilding process.
Skills and Competencies
Excellent communication and interpersonal skills.
Strong customer-focused approach and commitment to service excellence.
Exceptional organisational and time-management skills.
Ability to manage multiple priorities in a fast-paced environment.
Effective conflict resolution and complaint-handling skills.
High levels of attention to detail and accuracy.
Commercial awareness and sound decision-making capability.
Strong problem-solving skills and a proactive approach.
Ability to build and maintain relationships with customers and stakeholders.
Team-oriented and the ability to work independently when required.
Qualifications
Building or Construction-related qualification desirable but not essential.
Full UK Driving Licence essential.

Working Environment

This role involves regular travel to developments and customer homes across the Central region. The successful candidate will be expected to work across office and site locations as required to meet business and customer needs.

Benefits

We offer a competitive salary and benefits package including:

Competitive salary
Discretionary Annual bonus scheme
Company car or car allowance
26 days annual leave plus bank holidays
Pension scheme
Life assurance
Private healthcare
Employee assistance programme
Professional development opportunities

Equality, Diversity and Inclusion

Morris Homes is committed to creating a diverse and inclusive workplace where everyone is treated fairly and with respect. We welcome applications from all suitably qualified individuals regardless of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

We are committed to making reasonable adjustments throughout the recruitment process and during employment for candidates and employees with disabilities or long-term health conditions.

Eligibility

Applicants must have the right to work in the UK and be able to provide evidence of this if successful.

Apply

If you believe you have the skills, experience and passion to succeed in this role, please send your CV and covering letter to: [email protected] - No Agencies please

Job Types: Full-time, Permanent

Benefits:

Company pension
Health & wellbeing programme
Life insurance
On-site parking
Referral programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

claims manager jobs in kettering, nth

Customer Care Manager

Insights Manager

Junior Finance & Bookkeeper

Insurance Surveyor / Contracts Manager

Project Delivery Manager

Commercial Manager - Home Claims

Claims Commercial Manager - Third Party

TRICARE Beneficiary Services Representative - Alconbury, UK

Housing Litigation Paralegal

Claims Handler

Convenience Channel Executive

Insurance Consultant/Insurance Broker

Administrator

Customer Liaison Officer

Liability Claims Handler

Senior Claims Handler

Customer Service Advisor

Operational Excellence Lead

Scope Assessor - Home Claims

Domestic Abuse Refuge Manager

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