Customer service team lead Work, Jobs in Kettering, Nth (with Salaries)

Customer Service Team Manager
Globus Medical —Northampton
- Full-time
- Customer service
- English
- Microsoft Office
Team Leader
Card Factory —Northampton
- £13 an hour
- Leadership
Team Manager
Royal Mail Group —Crick
- Full-time
- Leadership
- Communication skills
- Annual leave
7d
Technical Support Team Lead
Kinetic Software —Milton Keynes
- Hybrid work
- Management
- Administrative experience
- SQL
- Employee assistance programme
- Employee discount
Virtual Team Supervisor
Bathroom Showroom —Crick
- Full-time
- Remote
- Sales
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Admissions and Marketing Officer (Admissions Lead)
GDST —Northampton
- £30,723 - £40,602 a year
- Full-time
- CRM software
- Customer service
- Administrative experience
8d
Lead Service Delivery Manager - UK Marine Commercial
GE Vernova —Rugby
- Full-time
- Hybrid work
Operations Team Leader - Security - Highcross Leicester
Savills Management Resources —Leicester
- £16.63 an hour
- Night shift
- Management
- Customer service
- English
1d
Sales Excellence Lead
untypical —Bedford
- Sales
- Driving
- Travel
- Employee assistance programme
Service & Maintenance Coordinator (Service Department Lead)
Blue Cube (Europe) Ltd —Bedford
- £25,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- Sales
- Customer service
- Free parking
Quick apply
TEAM MANAGER
Primark —Leicester
- £33,189 a year
- Sales
- Organisational skills
- Leadership
- Annual leave
Department Manager Cycling/Team Sports
Decathlon UK —Milton Keynes
- Weekend availability
- Microsoft Excel
- Analysis skills
- Leadership
- Employee discount
Section Lead
Cromwell Group —Leicester
- Microsoft Excel
- Computer skills
- Power tools
- Annual leave
- Sick pay
12d
Sales Team Leader
Rentokil Initial Group —Northampton
- £35,648 a year
- Full-time
- Customer service
- Driving
- Leadership
- Relocation assistance
- Annual leave
Quick apply
5d
Workshop Team Leader
Cox Automotive —Peterborough
- Full-time
- Supervising experience
- Driving
- Communication skills
- Employee discount
6d
Lead (Reliability)
NEBOSH —Leicester
- £44,301.30 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Presentation skills
- Annual leave
- Employee assistance programme
Team Leader/Supervisor
Welcome Co-op Wixams —Bedford
- £10.85 - £13.03 an hour
- Part-time
- Management
- Supervising experience
- Team management
- Free parking
- Employee discount
Quick apply
5d
Sales Team Leader
Simplify Group —Leicester
- £31,672.50 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
1d
Product Team Leader
River Island —Milton Keynes
- Weekend availability
- Sales
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
9d
Team Leader - Rapid Response
CS Cleaning (Milton Keynes) Ltd. —Broughton
- £14.00 - £15.13 an hour
- Part-time
- Driving
- Time management
- Flexible schedule
Quick apply

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Customer Service Team Manager

Globus Medical -
Northampton

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Job details

Full-time

Qualifications

Customer service
English
Microsoft Office
Communication skills
FDA regulations

Full job description

At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible.

Position Summary

The Customer Service Manager leads the Customer Service team and serves as an escalation point for customers, field sales, and distributor representatives, ensuring timely and accurate order processing, compliant handling of Human Tissue products, and high-quality telephone and written support.

Essential Functions

Manage the day-to-day activities of the CS team, including workload allocation, holidays and absences, order processing, and call handling, to ensure service levels and turnaround times are met.
Manage performance and discipline of the CS team.
Monitor and oversee the receipt and processing of customer orders by any available means, ensuring all incoming orders are entered accurately and within required timelines (typically within 24 hours).
Oversee scheduling of loaners and coordination of surgery coverage, ensuring appropriate stock availability and that loaners are returned promptly after surgery.
Support and guide the CS team in assisting the sales group with obtaining purchase orders from hospitals and in processing proposals and quote requests from field sales.
Monitor shipment tracking and ensure that late or problematic shipments are proactively identified, escalated, and resolved, communicating updates to customers and sales as needed.
Ensure accurate notification to accounting for billing of lost or damaged equipment and review such cases for trends and process improvements.
Oversee order placement and order management of Human Tissue products in line with all applicable regulations and internal procedures, ensuring staff follow defined protocols.
Maintain oversight of customers ordering and using Human Tissue products to ensure full compliance with existing regulations and procedures and intervene or escalate when non-compliance risks are identified.
Ensure that all relevant data (complaints, customer information, change orders) is accurately entered and maintained.
Act as an escalation point for complex or sensitive customer complaints, resolving issues through product upgrades, price adjustments, or alternative solutions, and coaching team members on effective resolution.
Oversee resolution of issues related to order status, credit, and shipping problems, coordinating with internal departments (e.g., Finance, Logistics, Sales) to achieve timely outcomes.
Ensure team’s timeliness for replies to the Field and other information requests, maintaining standards for response quality and timeliness.
Liaise with Regulatory Affairs on priority complaints or those involving regulatory agencies such as the FDA, ensuring appropriate documentation, communication, and follow-up by the team.
Ensure all team activities are performed in compliance with applicable FDA and state regulations and standards, including but not limited to ISO 13485, and participate in audits or inspections as required.
Monitor key performance indicators (KPIs) as agreed by Operations Manager, prepare regular reports on service performance and compliance, and implement process improvements to enhance customer satisfaction and operational efficiency.
Recruit, train, mentor, and evaluate customer service staff, providing regular coaching, feedback, and development plans to build team capability and support succession planning.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Qualifications:

Good communication skills and speaks fluent English.
Can work independently, has a good understanding of people skills and is highly customer service oriented.
Is accurate and finds effective and creative solutions to solve logistic problems.
Has worked with SAP modules or other relevant software packages as well as MS Office.
Lives in the region.

Our Values:

Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven.

Passionate about Innovation: Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions.
Customer Focused: We listen to our customers’ needs and respond with a sense of urgency.
Teamwork: Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger.
Driven: We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients.

Equal Employment Opportunity:

Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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Refine Your Search

customer service team lead jobs in kettering, nth

Customer Service Team Manager

Team Leader

Team Manager

Technical Support Team Lead

Virtual Team Supervisor

Admissions and Marketing Officer (Admissions Lead)

Lead Service Delivery Manager - UK Marine Commercial

Operations Team Leader - Security - Highcross Leicester

Sales Excellence Lead

Service & Maintenance Coordinator (Service Department Lead)

TEAM MANAGER

Department Manager Cycling/Team Sports

Section Lead

Sales Team Leader

Workshop Team Leader

Lead (Reliability)

Team Leader/Supervisor

Sales Team Leader

Product Team Leader

Team Leader - Rapid Response

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