Customer support & client services managers Work, Jobs in Kettering, Nth (with Salaries)

Customer Service Team Leader
DFDS UK & Ireland —Kettering
- Monday to Friday
- Supervising experience
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Head of Operational Excellence & Support
Simply Business —Northampton
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Gym membership
5d
Customer Experience Manager
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- IT
- Leadership
Quick apply
Customer Service Manager
Simplify Group —Leicester
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Employee assistance programme
Quick apply
7d
TEAM LEADER – CUSTOMER SERVICE & ADMIN
IN n OUT Autocentres —Northampton
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Supervising experience
- Organisational skills
- Free parking
- Annual leave
Quick apply
1d
TEAM LEADER – CUSTOMER SERVICE & ADMIN
IN‘n’OUT Autocentres —Northampton
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Supervising experience
- Organisational skills
- Free parking
- Annual leave
1d
Service Delivery Manager
Yunex Traffic —Leicester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
8d
Key Account Manager
AIT Home Delivery —Northampton
- £36,746.25 a year
2d

Other jobs to consider

Find your next job by exploring related positions.

Cleaning Operative
ABM —Coventry
Your role will be to deliver cleaning services to client facilities in and around the building to a high standard. PAY RATE: £13.11 per hour.
£13.11 an hour
Office Administrator
Sayvol Environmental & Building Services Ltd —Kettering
Reporting to the *Contract Support Manager*, you’ll play a vital role in providing general administrative support to ensure smooth day-to-day office operations.
£26,750 a year
Quick apply

I want to receive the latest job alerts for customer support & client services managers in kettering, nth

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support & client services managers jobs near kettering, nth

Customer Experience Manager jobs in Peterborough

Service Delivery Manager jobs in Leicester

Customer Service Manager jobs in Leicester

Key Account Manager jobs in Northampton

Head Of Operational Risk jobs in Remote

Head Of Operational Risk jobs in Crawley

Head Of Data jobs in London

Head Of Operational Risk jobs in Edinburgh

Head Of Operational Risk jobs in Manchester

No Experience jobs in Newcastle Upon Tyne

Customer Experience Manager jobs in North East Region

General Manager jobs in London

Customer Experience Manager jobs in Northampton

Customer Experience Manager jobs in Bristol

Assistant Property Manager jobs in London

Customer Service jobs in Swindon

Customer Experience Manager jobs in London

Service Delivery Manager jobs in East Haddon

Delivery Driver jobs in Rochdale

Service Delivery Manager jobs in Milton Keynes

Customer Service Team Leader

DFDS UK & Ireland -
Kettering

Quick apply

Job details

Benefits

Company pension
Employee assistance programme
Free or subsidised travel
Employee discount

Qualifications

Supervising experience
Communication skills

Full job description

Do you thrive on leading teams and delivering outstanding customer service? Are you confident managing workloads, supporting colleagues, and keeping operations running smoothly? If so, you could be the newest addition to our team as a Customer Service Team Leader in Kettering.

Be part of the movement - and play your part.

About the role

Working Monday to Friday 08:30 – 17:00, you’ll lead a team of Customer Service Coordinators, ensuring customer queries are handled efficiently while maintaining high service standards. You’ll also support key administrative and coordination activities across the wider logistics operation.

You will be responsible for:

Supervising and supporting the customer service team, delegating tasks and managing workloads
Acting as the first point of escalation, resolving customer and operational issues quickly
Ensuring all customer queries (delivery issues, delays, tracking) are handled professionally
Monitoring performance, producing KPI reports, and ensuring SLAs are consistently met
Coordinating with warehouse, transport, and planning teams to resolve issues efficiently
Providing ongoing coaching, guidance, and support to develop team performance
Managing administrative processes including invoices, suppliers, procurement, and internal records

About you

You’ll have proven experience leading or supervising a team, with the ability to motivate, develop, and support colleagues in a fast‑paced environment. Strong communication skills are essential, alongside a passion for delivering excellent customer service. You’ll be confident delegating tasks, managing performance, and working collaboratively across departments.

You’ll thrive in this role if you’re a positive, solutions‑focused individual with a “can‑do” attitude. You’ll be a natural leader who leads by example, with strong problem‑solving skills and the ability to think on your feet. Empathy, attention to detail, and a commitment to both customer satisfaction and team success will set you up for success.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

Life assurance cover
Contributory company pension scheme
Holiday Purchase Scheme
Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
Full employee assistance programme including:
Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
Huge range of retail discounts from high street and online retailers
Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Are we a match? Then what are you waiting for? Apply Now.

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.

We look forward to hearing from you.

Quick apply

Refine Your Search

customer support & client services managers jobs in kettering, nth

Customer Service Team Leader

Head of Operational Excellence & Support

Customer Experience Manager

Customer Service Manager

TEAM LEADER – CUSTOMER SERVICE & ADMIN

TEAM LEADER – CUSTOMER SERVICE & ADMIN

Service Delivery Manager

Key Account Manager

Other jobs to consider

I want to receive the latest job alerts for customer support & client services managers in kettering, nth

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected