At Lincoln City Football Club, we believe that people make the difference and accordingly, we don’t just look for the usual job requirements. As well as being experts in their technical areas, all of our team members demonstrate and work towards a clear set of traits which differentiate us from the norm. As a Hospitality Co-Ordinator you will be required to demonstrate behaviours reflecting the following traits, which we have termed the 3Es: Exceptional, Edge and Energising.
Exceptional
Forward thinking:
- You will think ahead and prepare for future tasks and opportunities
- You will seek and provide new ideas and solutions to overcome challenges
Edge
Streetwise:
- You will work smart and demonstrate the know-how to win
- You will develop key relationships and networks effectively
Energising
Finds a way:
- You deliver results, within a team
- You develop and implement strategies to achieve positive outcomes
Job purpose To support the Hospitality Department in the efficient delivery of services at the LNER Stadium through a wide range of administrative, operational, and stock control responsibilities.
This role will contribute to the smooth running of matchdays and non-matchday events, supporting setup, delivery, and post-event duties. Key Responsibilities
- Provide administrative support across the Hospitality Department including data input, filing, and internal communications
- Assist in maintaining accurate stock levels by conducting regular counts and updating inventory systems
- Support ordering, receiving and storing catering stock in line with food hygiene and safety procedures
- Help prepare for matchdays and events, ensuring all required catering, hospitality requirements and equipment are in place
- Assist with setup and clear of catering areas before and after events
- Maintain and update internal records, such as health and safety logs, delivery notes and staff rotas
- Liaise with suppliers and internal teams to support the delivery of catering operations
General responsibilities
- Carry out duties in accordance with all relevant company policies, including, but not limited to, the Code of Conduct, Equality, Diversity and Inclusion Policy, Health and Safety Policy, Safeguarding Policy and Social Media Policy
- To safeguard and promote the welfare of all children, young people and adults at risk
- To be vigilant and support all safety and security operations
- Act always with utmost good faith to the Club, Foundation and the Company
- Devote full attention and ability to fulfilment of the duties required by the role
- Other duties as reasonably requested by a member of the senior management staff
- To work closely with partnership organisations, to maintain good relationships and collaborative working practices
- To work with colleagues throughout Lincoln City Football Club & Foundation to extend knowledge and skills in order to identify and develop best practice
- Deal with enquiries and general day-to-day liaison with customers, colleagues and partners
- Carry out general office duties including data recording, filing, photocopying, sending and receiving emails
- Active participation on continuing professional development and the appraisal process
- To undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job
- To maintain the quality of service provision, regularly evaluating work and seeking to make improvements
- Present a professional image when dealing with both internal and external contacts and partners, acting in a professional manner always
- To cover as and when required at other departments within Lincoln City Football Club & Foundation
- To recognise commercial opportunities across all products within Lincoln City Football Club & Foundation
- Promote the brand identity and increase Lincoln City fanbase throughout
- To support the Lincoln City Football Club green energy saving strategy and meet all requirements including but not exclusive to recycling, waste reduction, energy efficiency
- Any other duties commensurate with the grade and falling within the scope of the post, as requested by the Chief Executive Officer.
The above-mentioned duties and responsibilities should be regarded as neither exclusive nor exhaustive as the post holder may be required to undertake other reasonably determined duties and responsibilities, commensurate with the grading of the post, without changing the general character of the post. Lincoln City Football Club & Foundation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and employees to share this commitment. Safeguarding This role involves working with children and/or adults at risk in Regulated Activity (or in close proximity to children and/or adults at risk). This means that the post-holder is required to apply all relevant policies and uphold the Club’s commitment to safeguarding vulnerable people. Key relationships
- Hospitality General Manager
- Catering Manager
- Events Manager
- Food & Beverage Supervisors
- Operations department
- External suppliers and vendors
- Matchday and casual F&B staff
Scope of job To support the hospitality function at Lincoln City Football Club by delivering high-quality administrative and operational support, helping maintain stock control and event readiness, and ensuring service standards are met across all matchday and non-matchday hospitality activities. Person specification Job Title: Hospitality Coordinator KNOWLEDGE
Essential
- Basic understanding of business administration principles
- Awareness of stock control and inventory systems
Desirable
- Understanding of food hygiene and health and safety in a catering environment
- Knowledge of the sports or events industry
TECHNICAL/WORK-BASED SKILLS
Essential
- Competent in Microsoft Office (especially Excel and Word)
- Good organisation and time management
Desirable
- Experience using stock control software or databases
- Ability to manage multiple tasks in a fast-paced environment
GENERAL SKILLS AND ATTRIBUTESEssential
- Strong communication skills
- Ability to work independently and as part of a team
- Willingness to learn and undertake training
Desirable
- Confidence dealing with internal and external stakeholders
- Flexible and adaptable to change
- Positive attitude and proactive approach to problem solving
EXPERIENCE
Essential
- Experience in an admin or customer service setting
- Experience working in events, hospitality, or catering (including part-time/casual work)
Desirable
- One-year experience working within the hospitality industry, events and stadia
Pay: From £12.71 per hour
Work Location: In person
