Support engineer Work, Jobs in Ketton (with Salaries)

Trainee Support Engineer
OAL - Olympus Automation Limited —Peterborough
- Up to £28,000 a year
- Computer Science
- Computer literacy
- Engineering
Quick apply
Water Supply Pipe Support Engineer - Leicester
Homeserve —Leicester
- £30,080 a year
- Overtime
- Maintenance
Quick apply
18h
Technical Support Engineer
Indra Group UK & Ireland —Market Deeping
- Full-time
- Maintenance
- Analysis skills
- Continuous improvement
- Free parking
- Annual leave
Quick apply
7d
Technical Support Engineer
Sugabyte —Peterborough
- £20,000 - £30,000 a year
- CRM software
- Writing skills
- English
Desktop Support Engineer
Getronics —Wellingborough
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
12d
IT Support Technician Apprentice
3RS IT Solutions —Kettering
- £20,000 - £25,000 a year
- In-person
- Communication skills
Quick apply
4d
Creative Copywriter
Syke Legal Engineering —Leicester
- Remote
- English
Quick apply
Site Support Engineer
Jungheinrich UK —Peterborough
- Overtime
- Customer service
- Maintenance
- Supervising experience
Quick apply
7d
Technical Support Engineer - Stamford, UK
Avtron Power Solutions LLC —Stamford
- From £40,000 a year
- Overtime
- Continuous improvement
- Organisational skills
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
Facilities Maintenance Vacancies
Amey Ltd —Oakham
- Employee discount
Quick apply
11d
Hydroecologist
AtkinsRéalis —Peterborough
- Full-time
- Hybrid work
- Computer literacy
Help Desk Engineer
PCS Business Systems —Kettering
- Communication skills
- Time management
Technical Support Apprentice
Welcomm Communications Ltd —Market Harborough
- £16,640 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply
Maintenance Engineer
Big Motoring World —Peterborough
- £35,000 - £40,000 a year
- Full-time
- In-person
- Free parking
- Employee discount
Quick apply
Service Engineer
Kone —Peterborough
- Overtime
Warehouse Operative
GXO Logistics —Corby
- £27,985 - £30,294 a year
- Full-time
- Computer literacy
- Warehouse experience
- Computer skills
- Annual leave
- Employee discount
11d
Senior IT Support Engineer
Kazzoo Ltd —Leicester
- £35,000 - £40,000 a year
- Maintenance
- Mentoring
- In-person
Quick apply
5d
Administrative Assistant
Americold Logistics LLC —Spalding
- £13.37 an hour
- Night shift
- Customer service
- Training & development
Quick apply
12h
Support Engineer 2nd Line
Academia Group —Leicester
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Azure
- Communication skills
- Annual leave
Quick apply
Field Service Engineer (Nottingham/Leicester)
InPost UK —Leicester
- Analysis skills
- Quality control
- Hand tools
- Annual leave
Quick apply

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support engineer jobs near ketton

Trainee Support Engineer

OAL - Olympus Automation Limited
Peterborough

Quick apply

Job details

Up to £28,000 a year

Benefits

Company pension

Qualifications

Technical troubleshooting
Driving Licence
Computer Science
Relational databases
Computer literacy
Incident queue management
Engineering
Ticket management
Incident documentation
Windows
Continuous improvement
Computer hardware
Ticket management systems
Technical support incident logging
Computer networking
Organisational skills
Technical writing
Customer support
Customer interaction
IT incident logging
Root cause analysis
Incident log maintenance
Communication skills
Help desk
Information Technology

Full job description

The Trainee Support Engineer is responsible for supporting customers and assisting the Support Team in maintaining OAL systems and resolving technical issues.

This is a development role designed to provide structured training and practical experience across OAL's products, technologies and support processes. Working alongside experienced engineers, the Trainee Support Engineer will build the technical knowledge, troubleshooting skills and customer support experience required to progress into a Support Engineer position.

The role exists to develop future technical talent while providing high-quality first-line support to OAL customers.

"Learn how our systems work. Help customers keep them running."

Key Responsibilities

Customer support and issue resolution

Provide first-line remote support for OAL systems and solutions.
Respond to customer enquiries and support requests in a professional and timely manner.
Assist with troubleshooting hardware, software and system-related issues.
Escalate complex issues to second-line support when required.
Ensure customers receive regular updates throughout the resolution process.

Incident management and administration

Log, track and manage support tickets using the company ticketing system.
Maintain accurate records of incidents, actions taken and resolutions.
Ensure support requests are prioritised appropriately and progressed to completion.
Assist with the development and maintenance of support documentation and standard operating procedures.
Contribute to knowledge sharing and the continual improvement of support resources.

Technical support and collaboration

Support Project Engineers with technical troubleshooting during site visits and commissioning activities.
Assist with identifying root causes of recurring issues.
Work closely with Software, Automation and Project teams to resolve customer issues.
Contribute feedback from customer interactions to help improve products and services.

Spares and repairs coordination

Support the management of Spares & Repairs activities from enquiry through to completion.
Coordinate repairs, replacements and customer communications.
Ensure customer expectations are managed throughout the process.
Support the efficient delivery of aftermarket services.

Continuous improvement and development

Identify opportunities to improve support processes, documentation and customer experience.
Support the development of best practices across the Support function.
Develop technical knowledge across OAL products, systems and technologies.
Participate in training and development activities to build professional capability.

Key Skills and Experience

Essential

Strong interest in technology, engineering or industrial automation.
Basic understanding of IT systems, hardware and software.
Familiarity with Microsoft Windows operating systems.
Logical and analytical approach to problem solving.
Strong communication skills
Ability to document incidents, processes and resolutions clearly.
Good organisational skills and attention to detail.
Ability to work independently and as part of a team.
Positive attitude and willingness to learn.

Desirable

Qualification or studies in Information Technology, Engineering, Computer Science, Electrical Engineering or a related discipline.
Knowledge of networking fundamentals, including IP addressing, VPNs, firewalls and NAT.
Ability to navigate and understand SQL databases.
Exposure to industrial automation, manufacturing systems or engineering environments.
Customer service or technical support experience.
Happy to move onto the on-call rota once fully trained (on-call rates apply)
Full UK driving licence.

Development Pathway

The Trainee Support Engineer will follow a structured development programme designed to build capability across:

OAL products and systems.
Technical troubleshooting and fault finding.
Customer support processes and tools.
PLC, software and automation technologies.
Factory Systems and infrastructure.
Spares & Repairs project management.
Customer communication and service delivery.

Successful completion of the training programme will provide the opportunity to progress into a Support Engineer.

Salary and benefits

Salary up to £28,000 dependant on experience
Pension scheme
25 days holiday plus bank holidays
Ongoing training and professional development
Funded development opportunities relevant to the role
Career progression opportunities within a growing business

About OAL

OAL helps food manufacturers automate. Based in Peterborough, we are an innovative family business providing automation and system integration services to the food & beverage industry. We are recognised as a market leader in digital transformation, label and date code verification, and robotic powder weighing solutions. As a growing SME, we offer genuine opportunities within a fast-paced and supportive environment. If you are organised, proactive, and motivated to build your career we would love to hear from you.

Quick apply

Refine Your Search

support engineer jobs in ketton

Trainee Support Engineer

Water Supply Pipe Support Engineer - Leicester

Technical Support Engineer

Technical Support Engineer

Desktop Support Engineer

IT Support Technician Apprentice

Creative Copywriter

Site Support Engineer

Technical Support Engineer - Stamford, UK

Facilities Maintenance Vacancies

Hydroecologist

Help Desk Engineer

Technical Support Apprentice

Maintenance Engineer

Service Engineer

Warehouse Operative

Senior IT Support Engineer

Administrative Assistant

Support Engineer 2nd Line

Field Service Engineer (Nottingham/Leicester)

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