Delivery coordinator Work, Jobs in Kidderminster, Wor (with Salaries)

Customer Resolutions Coordinator
Arcus FM —Redditch
- £25,000 - £30,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
7d
Warehouse Operations Coordinator
Chyone Logistics Limited —Birmingham
- From £14 an hour
- Part-time
- Driving
- Warehouse experience
- In-person
Quick apply
Night Operational Co-ordinator
SAMEDAY TRANSPORT SERVICES LTD —Tipton
- £15 an hour
- Full-time
- Computer literacy
- Administrative experience
- Driving
- Free parking
Quick apply
1d
Critical Incidents Co-Ordinator
ISS Facility Services —Chelmsley Wood
- Microsoft Word
- Microsoft Excel
- Customer service
6h
Cyber Security - Scoping & Client Engagement Coordinator - Graduate with work experience - Salary - £27K - £34K - Birmingham/Hybrid
Resillion —Birmingham
- £27,000 - £34,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Business
Quick apply
Senior Delivery Coordinator (AI, Automation & Digital Skills)
RSM UK —Birmingham
- Full-time
- Hybrid work
- Agile
- AI
- Communication skills
Customer Services Co-Ordinator
Aliaxis UK Limited (United Kingdom) —Cannock
- £26,922 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- ERP systems
- Employee assistance programme
- Employee discount
6d
Service Coordinator
Recra Consulting —Four Ashes
- £26,000 a year
- Full-time
- Organisational skills
Quick apply
Customer Service & Finance Coordinator
Hayley Group —Oldbury
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
12h
Measure & Installations Coordinator / Warehouse Operative (Dual Role)
PHSGroup —Tipton
- £27,476.80 a year
- Travel
- Free parking
- Annual leave
2d

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Warehouse Operations Coordinator
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Valid UK driving licence required for staff who may be asked to drive the van. Maintain responsibility for vehicle payload, parcel condition, and safe driving…
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We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access…
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delivery coordinator jobs near kidderminster, wor

Customer Resolutions Coordinator

Arcus FM -
Redditch

Quick apply

Job details

Full-time
£25,000 - £30,000 a year
7 days ago

Benefits

Annual leave
Company pension

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Administrative experience
Organisational skills
Communication skills
Time management

Full job description

If you’re looking for your next challenge, this could be the perfect opportunity. Join us as a Customer Resolutions Coordinator at our Redditch site.

In this role, you’ll be the first point of contact for both internal and external escalations, taking ownership to ensure timely and effective resolutions for customers and stakeholders. You’ll manage exception issues and play a key role in supporting KPI performance, particularly relating to outstanding work orders.

This is a full-time position, working 40 hours per week across a flexible shift pattern between 7am and 7pm, Monday to Sunday, so a flexible approach is essential.

Act as the first point of contact for all internal and external escalations, ensuring enquiries and complaints are resolved in line with key SLAs.
Accurately log and maintain tracking references to support reporting and performance analysis.
Deliver a professional and courteous service to all stakeholders, in line with Arcus standards and processes.
Manage requests via phone, email, and other channels, responding within agreed KPIs and timescales.
Work as part of a shift rota, including early mornings, evenings, and one weekend day.
Collaborate with account management, field teams, planning, and internal departments to resolve escalations effectively.
Maintain clear, concise, and accurate system updates, ensuring all progress is documented.
Identify recurring issues and provide feedback to support root cause resolution and continuous improvement.
Monitor and action daily SLA reports, ensuring work orders are allocated and completed on time.
Take ownership of the end-to-end work order lifecycle to ensure successful delivery.
Provide feedback on contractor performance to support KPI management and improvement.
Accurately record all activity within Arcus systems, using effective triaging to allocate work orders correctly first time.
Monitor incoming communications to ensure all requests are actioned and stakeholders kept informed within SLAs.
Follow all Arcus procedures to achieve the best outcomes for customers and the business.
Liaise with subcontractors and field teams to ensure scheduled works are completed within agreed service levels.
Prioritise workload effectively based on business needs, highlighting risks and managing critical tasks.
Provide clear and timely updates to senior management and stakeholders on escalations and incidents.
Complete incident reports and proactively engage contractors to minimise disruption and restore operations quickly.

Knowledge & Skills

Strong administrative and time management skills
Effective communication skills, both written and verbal, with the ability to engage a wide range of stakeholders
A strong customer service focus, with a commitment to delivering high standards
A collaborative team player with excellent interpersonal skills, able to work independently and use initiative
Ability to understand the impact of changes and adopt effective working practices
Excellent listening skills, with confidence to question and clarify information
Proficient in Microsoft Office (Word, Excel, PowerPoint desirable)
High level of accuracy and attention to detail
Ability to work to deadlines in a fast-paced environment
Strong organisational and prioritisation skills

For this role you’ll have experience of working within a fast-paced time pressured customer service role, within any industry and sector!

In return for your hard work we would offer you:

Salary: £27,164 per annum, depending on experience
4% bonus, subject to achievement of targets
25 days annual leave + Bank Holidays.
Group personal pension scheme of matched contributions between 5% and 6%
Life Assurance
Funded Training Sponsorship Scheme
Discounts, vouchers, and financial aid programs

At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation

To be considered for this position please submit your application via the 'apply' button.

Pay: £25,000.00-£30,000.00 per year

Quick apply

Refine Your Search

delivery coordinator jobs in kidderminster, wor

Customer Resolutions Coordinator

Warehouse Operations Coordinator

Night Operational Co-ordinator

Critical Incidents Co-Ordinator

Cyber Security - Scoping & Client Engagement Coordinator - Graduate with work experience - Salary - £27K - £34K - Birmingham/Hybrid

Senior Delivery Coordinator (AI, Automation & Digital Skills)

Customer Services Co-Ordinator

Service Coordinator

Customer Service & Finance Coordinator

Measure & Installations Coordinator / Warehouse Operative (Dual Role)

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