Complaints manager Work, Jobs in Kilburn, Dby (with Salaries)

Customer Service Coordinator (Sales Administrator)
DS Smith —Belper
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Employee assistance programme
- Employee discount
Operations Manager
The Regent Health Club & Spa —Long Eaton
- From £30,000 a year
- Weekend availability
- Management
- First Aid Certification
- In-person
- Gym membership
Quick apply
4d
Deputy Care Manager
Avanti Homecare —Ripley
- £36,900 a year
- Rotating shift
- Management
- Care experience
- Driving
- Paid training
Quick apply
Shift Operations Manager
Magnavale Ltd —Chesterfield
- From £40,000 a year
- Full-time
- Project management
- Organisational skills
- In-person
- Free parking
Quick apply
8d
SEND Team Manager (Tribunals, Complaints and Resolutions)
Derby City Council —Derby
- £50,269 - £53,460 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
3d
Store Manager
United Carpets —Alfreton
- Up to £30,000 a year
- Weekend availability
- Management
- Sales
- Driving
- Store discount
- Employee discount
Quick apply
14h
Personal Assistant
Derbyshire Healthcare NHS Foundation Trust —Derby
- £28,392 - £31,157 a year
- Part-time
- Microsoft Word
- Microsoft Access
- Microsoft Outlook
- Annual leave
- Employee assistance programme
3h
Independent Reviewing Officer
Nottinghamshire County Council —Nottingham
- Part-time
- Supervising experience
- Care plans
- Communication skills
Operations Manager
Mitie —Derby
- £40,000 a year
- Full-time
- Management
- Leadership
- Communication skills
2d
Shift Team Leader
Magnavale Ltd —Holmewood
- From £32,000 a year
- Full-time
- Forklift
- Team management
- Warehouse experience
- Free parking
Quick apply
8d
Service Manager
Hope Community Services —Worksop
- £34,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Contracts
Quick apply
14d
Administration & Operations Support
Speech Tools Therapy —Nottingham
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Administrative experience
Quick apply
3d
Business Administrator
Quadralene Ltd. —Derby
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5h
Customer Liaison Officer
Network Plus —Alfreton
- Customer service
- Supervising experience
- Leadership
Quick apply
11d
Proposal Manager
ECS Engineering Services Ltd —Sutton-In-Ashfield
- Full-time
- Microsoft Office
- Analysis skills
- Contracts
Quick apply
2d
Assistant Practice Manager
PortmanDentex —Nottingham
- From £15 an hour
- Part-time
- Hospitality
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Area Sales Manager, UK
PROCEPT BioRobotics UK, Limited —Derby
- £101,400 a year
- Sales
- Bachelor's degree
- No degree
Quick apply
Bar Manager
The Central Bar and Grill —Ibstock
- £24,420 - £26,000 a year
- Full-time
- Hospitality
- Bar
- Hotel
Quick apply
14d
Regional Property Operations Manager
Ministry of Justice —Bingham
- £50,001 - £60,001 a year
- Full-time
- Hybrid work
- Management
- Maintenance
- Project management
- Annual leave
- Employee discount
General Manager
Kinu Restaurants —Nottingham
- £35,000 - £40,000 a year
- Full-time
- Hospitality
- In-person
- Leadership
- Employee discount
Quick apply
2d

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Customer Service Coordinator (Sales Administrator)

DS Smith -
Belper

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Word
Microsoft Excel
Computer literacy
B2B
Organisational skills

Full job description

About the role

The DS Smith customer service team are a dynamic and vibrant mix of professionals who focus on delivering the sales strategy, goals and performance whilst working to delight our customers by showcasing our sustainable and innovative packaging solutions - The customer service team are the face of our business and our biggest ambassadors!

Are you currently working in a sales administrative role but fancy something slightly different? Are you super organised and enjoy working as part of a wider team? If you are thinking about taking the next step in your career, then this might be the role for you!

We are looking for an enthusiastic, pro-active, and self-motivated individual to join our UK Packaging Division as a Customer Service Co-ordinator based at our Belper site. As a natural "people-person," you will thrive on being the primary internal point of contact for a defined customer base, working across the business to achieve world-class service goals by building strong relationships with customers.

Working closely with Design, Production, and Site teams, you will manage the end-to-end customer journey. This includes handling order management, artwork and tooling coordination, and inventory analysis. Being organised with fantastic attention to detail is vital, as you will ensure all reporting and account documentation is accurate and reflective of our current working practices.

This role is a central part of our site team and deals with various stakeholders—no two days are the same! You will be pro-actively resolving challenging situations and identifying opportunities to up-sell, making this the perfect role for a natural communicator who wants to "go the extra mile."

Key responsibilities include:

Process new and repeat orders, analysing customer forecasts to balance stock levels and meet delivery call-offs
Manage artwork and tooling origination, seeking prompt approvals to meet production timelines and recovering spend through proactive invoicing
Acknowledge and resolve customer complaints, following through on solutions to ensure total customer satisfaction
Build strong relationships with Territory Managers and the Shared Service Centre (SSC) to provide a united service to our customers
Challenge existing process flows to deliver upon our customer excellence programme and improve cross-departmental efficiency

So, if you have excellent attention to detail, experience in a B2B or B2C customer-facing role and fancy a new challenge—then we might be looking for you!

About you

Relevant customer facing experience – ideally within a B2B or B2C environment.
Able to work independently but also comfortable building strong working relationships with colleagues and stakeholders around the business
A positive and can-do attitude
Strong organisational skills with proven ability to handle multiple tasks at any given time
Computer literate, especially on Microsoft packages (Excel, Word, etc)

Benefits

Competitive salary
25 days holiday plus bank holidays
Pension scheme, life assurance and income protection
Employee Assistance Programme
Employee Discounts
Cycle to work scheme

Location: This is a full-time role based on our site in Belper, Monday to Friday. The working hours 8.30am-5pm Monday to Thursday ( one of these days can be 8-4pm ) with an hour for lunch and 8.30am to 3.30pm Friday.

About us

We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 65,000 colleagues in North America and Europe, Middle East, and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us!

To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.

Our people come from diverse backgrounds, bring different perspectives, ideas, and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.

#LI-NS

#DSMISC

Apply Now

Refine Your Search

complaints manager jobs in kilburn, dby

Customer Service Coordinator (Sales Administrator)

Operations Manager

Deputy Care Manager

Shift Operations Manager

SEND Team Manager (Tribunals, Complaints and Resolutions)

Store Manager

Personal Assistant

Independent Reviewing Officer

Operations Manager

Shift Team Leader

Service Manager

Administration & Operations Support

Business Administrator

Customer Liaison Officer

Proposal Manager

Assistant Practice Manager

Area Sales Manager, UK

Bar Manager

Regional Property Operations Manager

General Manager

I want to receive the latest job alerts for complaints manager in kilburn, dby

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