Customer Sales & Support Administrator
UK | Hybrid | North & Scotland
Travel: Frequent (2 days a week at Glasgow West)
Reporting to: Regional Customer Sales & Support Manager
A new and exciting opportunity has arisen for a Customer Sales and Support Administrator to work within the team of Volvo Truck and Bus Centre North & Scotland. As a highly motivated and ambitious individual, you will develop a deep understanding of the key aspects of our regional business along with the practical skills to develop your own career and become a future leader within the business
As a Customer Sales & Support Administrator, you will have responsibility for a broad range of tasks with an opportunity to bring your own thoughts and ideas to simplify processes, improve business performance and enhance colleague and customer experience. Within the role, you will gain valuable experience whilst lending an opportunity to build professional relationships with multiple stakeholders whilst enhancing your own personal knowledge and skillset.
Responsibilitis:
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Accountability for end to end contract portfolio management.
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Co-ordinate our regional customer relationship management processes and work with stakeholders to secure maximum value for colleagues and business with accountability for sales force.
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Accountable for the regional customer satisfaction process – one voice, developing activities to maximise customer responses and developing management reporting to highlight performance trends and actions to drive continuous improvement.
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Pro actively engage in contract expiry/extensions, using a range of Volvo systems.
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Facilitate the management dynamic vehicle service requirements using the information provided via Volvo systems.
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Co-ordinate regional parts promotional materials and events (internally and externally) to ensure they reflect the Volvo brand image, represent value for the business and customers and build your network and understanding of the industry.
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Liaise with our central marketing team to support regional and local marketing activities within North & Scotland
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Collating and delivering business intelligence on market share and vehicle registrations to drive sales growth
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Support Service Market Director by collating and delivering business intelligence on vehicle parc to understand parts and labour market potentials
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Pro-actively manage colleague communications, enhancing with the use of technology. You will be the driving force behind the content whilst demonstrating a desire to be market leading in colleague engagement.
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Any other duties that may be reasonably requested by your manager.
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Innovative
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Adaptable
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Tenacious
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Continuous Improvement Mindset
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Resilient
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Enthusiastic
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Growth mindset
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Willing to learn, develop & contribute
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Proven track record of being pro-active and a self-starter
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Excellent communication skills with an ability to challenge and give feedback across all levels
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Excellent organisational skills with ability to work on multiple tasks and prioritise work to meet required timescales
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Calm and Effective under pressure with a pragmatic and open approach
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Experience gathering, consolidating, interpreting and delivering complex data accurately within required timescales
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Understanding of GDPR and experience working with confidential and sensitive data
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
