Debt relief & collection occupations Work, Jobs in Kilmarnock, Eay (with Salaries)

Debt Recovery Administrator
Greenbelt Group —Glasgow
- £27,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Sick pay
Customer Support Associate (Later Stage Mortgages)
Nationwide Building Society —Glasgow
- From £26,500 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
Customer Service Advisor
StepChange —Glasgow
- £24,700 a year
- Full-time
- Hybrid work
Quick apply
14d
Customer Representative - Field Based
Ascent Performance Group Ltd —Glasgow
- £27,000 - £30,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Travel
- Work from home
Quick apply
Credit Controller
Whyte & Mackay —Glasgow
- Full-time
- Hybrid work
- ERP systems
- Annual leave
Quick apply
13d
Customer Support and Collections Team Leader
Close Brothers —Glasgow
- Full-time
- Hybrid work
- Continuous improvement
- IT
- Communication skills
Customer Advisor
Everyday People Financial Solutions —Glasgow
- £27,976 - £31,276 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee discount
- Life insurance
Quick apply
2h
Field Performance Team Leader
Resolvecall —Paisley
- £30,122 a year
- Full-time
- Management
- Driving
- In-person
- Annual leave
- Employee assistance programme
Quick apply
7d
Credit Controller (12 months FTC)
CBRE —Glasgow
- Full-time
- Hybrid work
- Microsoft Outlook
- Organisational skills
- IT
Lead Credit & Collections Representative
Thermo Fisher Scientific —Paisley
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
13d
Senior Financial Support Advisor
Evlo —Glasgow
- Hybrid work
- Financial services
- Communication skills
- Employee discount
Quick apply
Credit Controller
AAB —Glasgow
- Hybrid work
- Microsoft Excel
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
23h
Lead Credit & Collections Representative (German speaker)
Thermo Fisher Scientific —Paisley
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
Field Based Customer Representative
Ascent —Glasgow
- £27,000 a year
- Weekend availability
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Credit Controller
Aggreko —Dumbarton
- Full-time
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Debtor Officer - REQ06325
North Lanarkshire Council —Motherwell
- £29,666 - £31,541 a year
- Customer service
- Annual leave
9d
Customer Service Representative
Opos Limited —Dumbarton
- From £27,300 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Annual leave
Quick apply
2h

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Debt Recovery Administrator

Greenbelt Group
Glasgow

Apply Now

Job details

Full-time
£27,000 a year

Benefits

Company pension
Private medical insurance
Sick pay

Qualifications

Microsoft Word
CRM software
Microsoft Excel
Microsoft Outlook
Microsoft Office
Database management
Organisational skills
Communication skills
Negotiation

Full job description

Debt Recovery Administrator Role Overview

The Debt Recovery Administrator will support the effective management of debt recovery files, carrying out administrative, investigative, and customerfacing duties. The postholder will ensure that all case activity is recorded accurately, handled professionally, and completed in accordance with legal, regulatory, and internal procedural requirements.

Key Responsibilities

Case Management

Manage an individual caseload of debt recovery files from instruction to conclusion
Open new case files and maintain accurate records throughout the recovery process
Obtain Land Registry documentation for England and Scotland
Draft and issue letters, emails, and formal correspondence using approved templates
Monitor and manage debt recovery payment arrangements, including direct debits and card payments
Maintain diary systems for all cyclical and timesensitive matters
Conduct tracing activities using GBG, Landlord Registration, Rightmove alerts, and other approved tools
Instruct tracing agents and undertake due diligence checks

Communication & Customer Interaction

Respond to incoming telephone, email, and written enquiries in a professional and timely manner
Negotiate repayment plans with debtors and manage sensitive or challenging conversations with confidence and empathy
Process payments over the telephone in accordance with internal procedures

Administration & Documentation

Process incoming, returned, and insolvencyrelated mail
Update CRM systems and internal databases with accurate and timely information
Assist in preparing documentation for external recovery partners
Ensure all documentation and financial information is processed with a high degree of accuracy

Compliance & Internal Collaboration

Ensure all actions comply with relevant legislation, including the Data Protection Act
Adhere to internal policies, procedures, and regulatory requirements
Liaise with Billing, Customer Care, Finance, and the Legal Team to support case progression and resolve queries
Assist with aged debt reporting and provide general administrative support to the wider team

Essential Skills & Attributes

Proven ability to manage a personal caseload effectively
Excellent attention to detail and accuracy in all aspects of work
Strong verbal and written communication skills
Ability to negotiate effectively and handle sensitive matters with professionalism
Logical, calm, and methodical approach to problem solving
Strong organisational skills and the ability to prioritise workload
Proficiency in Microsoft Office applications (Excel, Word, Outlook)
Experience working with CRM systems and database management tools

Benefits

Competitive salary, based on experience.
Incentive scheme.
Contributory company pension scheme.
Private health insurance scheme (opt-in basis).

Job Types: Full-time, Permanent

Pay: £27,000.00 per year

Benefits:

Company pension
Sick pay

Work Location: In person

Reference ID: VA86

Apply Now

Refine Your Search

debt relief & collection occupations jobs in kilmarnock, eay

Debt Recovery Administrator

Customer Support Associate (Later Stage Mortgages)

Customer Service Advisor

Customer Representative - Field Based

Credit Controller

Customer Support and Collections Team Leader

Customer Advisor

Field Performance Team Leader

Credit Controller (12 months FTC)

Lead Credit & Collections Representative

Senior Financial Support Advisor

Credit Controller

Lead Credit & Collections Representative (German speaker)

Field Based Customer Representative

Credit Controller

Debtor Officer - REQ06325

Customer Service Representative

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