It support technician (1st & 2nd line) Work, Jobs in Kilsyth, Stg (with Salaries)

IT Support Technician
McConnell Ltd —Glasgow
- Full-time
- Microsoft Word
- Microsoft Outlook
- Windows
Quick apply
2d
2nd Line Support Engineer
Northern Marine Group —Glasgow
- Azure
- Microsoft Office
- SharePoint
7d
Regional IT Support Specialist
Omexom UK —Scotland
- Customer service
- In-person
- Communication skills
Senior Service Desk Analyst
OFGEM —Glasgow
- £35,232 - £48,561 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Flexible schedule
2d
Senior Service Desk Analyst (FTC)
OFGEM —Glasgow
- £35,232 - £48,561 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Flexible schedule
2d

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it support technician (1st & 2nd line) jobs near kilsyth, stg

IT Support Technician

McConnell Ltd -
Glasgow

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Job details

Full-time
2 days ago

Qualifications

Microsoft Word
TCP
Driving Licence
Microsoft Outlook
Windows
DHCP
Analysis skills
IT support
DNS
SharePoint
TCP/IP
Communication skills
Intune
Help desk

Full job description

We are seeking a dependable and customer-focused IT Support Technician to deliver high-quality technical support across the organisation. The successful candidate will be responsible for diagnosing and resolving hardware, software, and network issues, supporting users both remotely and on-site, and contributing to the effective operation and maintenance of the company’s IT systems and infrastructure.

Reporting to: IT Director
Location: Glasgow
Salary: Depending on experience – attractive package
Working Hours: Full-time 8.00am – 5pm Monday to Thursday and 4pm Friday

Primary Responsibilities

Provide 1st and 2nd line technical support to end users across the business
Diagnose, troubleshoot, and resolve hardware, software, printing, and network-related issues
Install, configure, and maintain laptops, mobile devices, and associated peripherals
Manage user accounts, including provisioning, password resets, and access permissions
Support and administer Microsoft 365 applications, including Outlook, Teams, Word, and Excel
Respond to and manage IT support tickets, ensuring accurate documentation and timely resolution
Support employee onboarding and offboarding processes, including equipment setup and access management
Maintain accurate inventory records for IT equipment and software licences
Promote and adhere to cybersecurity best practices and internal IT policies
Liaise with third-party vendors and service providers as required
Visit McConnell sites to setup and maintain networking equipment

Qualifications

Proven experience in an IT support or helpdesk environment
Experience administering and supporting Microsoft 365
Strong working knowledge of Windows operating systems and Microsoft 365 applications
Familiarity with SharePoint and Microsoft Intune is advantageous
Good understanding of networking fundamentals, including TCP/IP, DNS, and DHCP
Excellent troubleshooting and analytical problem-solving skills
Strong communication skills with a customer-focused approach
Ability to manage workload effectively, prioritise tasks, and work independently
Approachable, and customer-oriented manner
High level of attention to detail
Proactive, hands-on approach with a positive “can-do” attitude
Strong team player with the ability to collaborate effectively
Hold a full UK driving licence

Work Location: In person

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it support technician (1st & 2nd line) jobs in kilsyth, stg

IT Support Technician

2nd Line Support Engineer

Regional IT Support Specialist

Senior Service Desk Analyst

Senior Service Desk Analyst (FTC)

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