Customer service manager Work, Jobs in Kimbolton, Cam (with Salaries)

Customer Experience Manager
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- Leadership
Quick apply
Head of Operational Excellence & Business Transformation
Trade Mastermind Limited —Peterborough
- £80,000 - £120,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- In-person
- Free parking
Quick apply
5d
Account Manager
Safetykleen —Bedford
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Referral programme
Quick apply
Chief Operating Officer (COO)
Huttie Group —Cambridge
- £95,000 - £120,000 a year
- Full-time
- Management
- Customer service
- Continuous improvement
Quick apply
6d
Sales Manager
Vindis Group —Huntingdon
- Customer service
- Employee assistance programme
Customer Operations Team Leader
Smart Home Charge —Peterborough
- Up to £34,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
- Referral programme
Quick apply
7d
Concession Manager
Ribble Cycles —Rushden
- £30,000 a year
- Temporary
- In-person
- Retail management
- Leadership
- Store discount
- Health & wellbeing programme
Quick apply
3d
Full Time Retail Sales Manager
Rutland Furniture Sales Ltd t/a Furniture Warehouse —Bedford
- Up to £45,000 a year
- Weekend availability
- Management
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
10d
Field Account Manager
Safetykleen —Bedford
- £35,000 a year
- Full-time
- CRM software
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Campaign Manager
Juniper Education —Peterborough
- £40,000 a year
- Remote
- Analysis skills
- Communication skills
- School
- Annual leave
- Sick pay
Hotel - Duty Manager
Premier Inn —Huntingdon
- Up to £13.86 an hour
- Part-time
- Customer service
- Hotel
- Team management
- Employee discount
Quick apply
Sales Manager
Sealed Air —St. Neots
- Customer service
- Computer literacy
- Business development
Lead Customer Service Advisor
FMG Repair Services —Cambridge
- Up to £33,000 a year
- Annual leave
- Employee discount
Quick apply
7d
Customer Consultant/Project Manager
The Bathroom Studio Kettering —Kettering
- £29,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
Assistant General Manager - Operations
Cox Automotive —Huntingdon District
- Full-time
- Customer service
- Continuous improvement
- Team management
- Employee discount
Director of Systems & Transformation
Trade Mastermind Limited —Peterborough
- £120,000 - £150,000 a year
- Full-time
- In-person
- Free parking
Quick apply
3d
Strategic Service Accounts Manager - EMEA
Vertiv —Bedford
- Remote
- Travel
- Communication skills
Customer Success Manager
Clarivate —Cambridge
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- In-person
Product Engagement Manager
Juniper Education —Peterborough
- £30,000 a year
- Remote
- Organisational skills
- AI
- Communication skills
- Annual leave
10d
Store Manager - Full Time
TJ Hughes —Corby
- £30,000 a year
- Full-time
- Inventory control
- Customer service
- Computer literacy
- Employee discount
Quick apply
7d

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customer service manager jobs near kimbolton, cam

Customer Experience Manager

Microbyte Solutions Ltd -
Peterborough

Quick apply

Job details

Full-time
£30,000 - £40,000 a year

Qualifications

Client engagement
Complaint handling
Onboarding coordination
Relationship management
Customer interaction
Leadership

Full job description

Microbyte is looking for someone who genuinely loves making people feel looked after. Someone who sees a frustrated customer not as a problem to manage, but as an opportunity to turn things around. Someone who believes great service is never an accident, and who takes pride in every interaction that goes out under the Microbyte name.

As we have grown, we have made a deliberate decision to give the customer experience the dedicated ownership it deserves. We are looking for someone to take that on end to end. From the moment a new user joins one of our clients, to the way daily queries are handled, to how our clients feel about Microbyte when things do not go to plan.

Are you the kind of person who finds genuine satisfaction in making someone's day better?
Do you have the optimism and professionalism to maintain high standards even when things get busy?
Have you been looking for a role where the customer is genuinely at the centre of everything you do?

This role sits at the heart of how Microbyte is experienced by the people we serve. You will own our onboarding process, keep a close eye on how the service desk is performing from a client perspective, and make sure the customer is never an afterthought inside this business.

At Microbyte, we pride ourselves on providing cutting-edge technologies with a fast-paced team of forward thinkers. If you see yourself being involved in an ever-growing MSP with friendly, collaborative offices in the UK, UAE and US, then this could be the role you are looking for.

Duties and Responsibilities

Human Centred Onboarding

Lead the Human Centred Onboarding process as the primary point of contact for new employees joining our clients

Maintain oversight of the onboarding schedule, coordinating alongside hardware delivery across residential, head office and remote locations
Keep clients informed on progress and request clarification where needed
Support introductory meetings with prospective clients where invited, and share marketing material with new and existing clients

Customer Satisfaction and Advocacy

Own customer satisfaction across the business, treating it as a genuine reflection of how well we are looking after the people who depend on us
Act as the first point of contact for negative feedback, addressing concerns personally until the client feels fully resolved
Build trusted relationships with key client contacts, and ensure the voice of the customer is heard inside the business

Backlog Management and Service Improvement

Identify patterns, delays and recurring issues before they develop into complaints
Work with engineers and leadership to drive permanent corrective action on repeat problems
Provide clear, honest reporting on service performance and customer sentiment to the leadership team

Required Experience / Skills

A genuinely optimistic outlook and an instinctive commitment to excellent customer experience
Proven experience in a customer experience, client services, or client-facing operations role
A confident, warm and professional communicator at all levels
Highly organised, composed under pressure, and solution-focused when things get difficult
Experience in an MSP or IT services environment is a strong advantage

Location and Salary

Full time, office-based at our Peterborough Head Office, close to the A1 and one hour north of London by train. £30,000 to £40,000 dependent on experience.

Quick apply

Refine Your Search

customer service manager jobs in kimbolton, cam

Customer Experience Manager

Head of Operational Excellence & Business Transformation

Account Manager

Chief Operating Officer (COO)

Sales Manager

Customer Operations Team Leader

Concession Manager

Full Time Retail Sales Manager

Field Account Manager

Campaign Manager

Hotel - Duty Manager

Sales Manager

Lead Customer Service Advisor

Customer Consultant/Project Manager

Assistant General Manager - Operations

Director of Systems & Transformation

Strategic Service Accounts Manager - EMEA

Customer Success Manager

Product Engagement Manager

Store Manager - Full Time

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