Customer success manager Work, Jobs in Kimbolton, Cam (with Salaries)

Customer Success Manager
Clarivate —Cambridge
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- In-person
Customer Account Manager
PremCom UK Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- Computer literacy
- Writing skills
- Continuous improvement
- Free parking
Quick apply
Customer Success Manager
Ingram Micro —Milton Keynes
- Full-time
- Travel
- Communication skills
- Up to 25% travel
1d
Customer Account Manager - Huntingdon
Construo —Huntingdon
- £30,000 - £40,000 a year
- Full-time
- Organisational skills
- Communication skills
Sales Manager
Vindis Group —Huntingdon
- Customer service
- Employee assistance programme
Customer Support & Operations Manager
AOS TRADING LIMITED —Milton Keynes
- £28,000 - £35,000 a year
- Full-time
- CRM software
- Management
- Team management
- Free parking
Quick apply
10d
Senior Account Manager
Origin Business Finance Ltd —Northampton
- £130,000 - £160,000 a year
- Full-time
- Salesforce
- In-person
- Free parking
Quick apply
6d
Partnership Manager
Citrus Group —Wellingborough
- £32,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Travel
- Free parking
- Employee assistance programme
Quick apply
Account Manager
Safetykleen —Bedford
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Referral programme
Quick apply
Sales Manager
Safetykleen —Northampton
- £50,000 - £90,000 a year
- Full-time
- Team management
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
5d
Junior Business Development Executive
Todd Research Ltd —Cambridge
- £25,500 - £29,000 a year
- Full-time
- Hybrid work
- Business development
- Travel
- Communication skills
- Work from home
Quick apply
6d
Merchant Success Manager - eCommerce
Worldpay (UK) Limited —Cambridge
- Communication skills
Quick apply
Business Development/Account Manager
SiteTrackPRO —Northampton
- £35,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Business development
- Free parking
- Work from home
Quick apply
11d
Sales Support Manager - Earthmoving
Liebherr-Great Britain Ltd. —Biggleswade
- Full-time
- CRM software
- Customer service
- Microsoft Office
Account Manager
THSP (The Health and Safety People) —Bedford
- From £35,000 a year
- Full-time
- Hybrid work
- Leadership
- Life insurance
Quick apply
1d
Customer Care Manager
Croudace Homes —Letchworth
- Full-time
- Free parking
- Employee assistance programme
Quick apply
4d
Appointment Setter
AWR Peterborough —Peterborough
- £25,000 - £45,000 a year
- Part-time
- Salesforce
- English
- Communication skills
- Free parking
Quick apply
8d
Sales Manager
Sealed Air —St. Neots
- Customer service
- Computer literacy
- Business development
Senior Business Development Manager
Maharaja Hospitality & Restaurant Group —Cambridge
- £35,273.77 - £88,410.53 a year
- Full-time
- Sales
- Salesforce
- Contracts
- Health & wellbeing programme
- Flexitime
Quick apply
10h
Client Account Manager
The Symphony Group PLC —Cambridge
- Full-time
- Microsoft Powerpoint
- Computer literacy
- Travel
Quick apply
4d

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customer success manager jobs near kimbolton, cam

Customer Success Manager

Clarivate -
Cambridge

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Job details

Full-time

Qualifications

Stakeholder collaboration
Client engagement
Stakeholder liaison
Internal department liaison
Bachelor's degree
Post-secondary education experience
Customer relationship management
Risk management
Relationship management
Customer support
Customer interaction
Leadership

Full job description

We are looking for an experienced Customer Success Manager to join our global Customer Success team! The main purpose of the Customer Success Manager is to retain an assigned book of business, identify and mitigate risk, and support the growth of key customers. Working proactively with customers, you will help drive value derived from the library software solutions by supporting their desired business outcomes.

You will add value and build trusting, lasting relationships by applying industry and product knowledge, relevant experience, and a deep understanding of your customers. Utilizing your strong attention to detail, you will identify early indicators of account risk, proactively mitigating and escalating to leadership when necessary. If this sounds like an opportunity you are interested in, then we would love to talk to you!

About You – experience, education, skills, and accomplishments.

Bachelor’s degree in related field / or equivalent work experience.
5 years of Customer Success, Account Management or similar experience managing customer relationships.

It would be great if you also had . . .

Technical experience with library software solutions from Ex Libris, such as, Alma, PrimoVE or Leganto or similar library solution(s.) A background in academic libraries, government, or higher education
Experience using a Customer Success software platform (Salesforce.com, Gainsight, etc.) Ability to define and establish goals based on customer needs and our business capabilities and execute a well-defined customer success and engagement plan
Experience providing online training and/or customer support in a similar information services or SaaS organizations that sell to the academic library market.

What will you be doing in this role?

Become a trusted advocate/advisor to customers: gain insight, offer recommendations, and provide the support needed to attain stated outcomes.
Deliver an exceptional customer experience: ensure customers are deriving value from Ex Libris (part of Clarivate) products and services; work with colleagues across the organization to ensure swift issue resolution.
Oversee customer training & implement customer adoption strategies to maximize usage, satisfaction, and ROI.
Drive growth: secure the existing business and identify expansion opportunities across the range of products and services offered by Clarivate.
Provide high-level governance and operational oversight: establish and maintain effective internal working relationships by coordinating with geographically distributed virtual matrix teams across multiple business verticals and functions, including Sales, Finance, Product Management, Product Marketing, Software Support, Professional Services, and Customer Service; conduct internal reviews with relevant stakeholders to ensure continuous customer focus, commitment and engagement.
Deliver regular business reviews: collaborate with Sales and other internal partners to coordinate and deliver regular reviews of progress against documented goals, priorities, and success criteria to key customer operational contacts and decision-makers.
Support the Customer Success mission: assist Customer Success leadership by identifying, leading, and reporting on key initiatives to further the mission and expansion of Customer Success within Clarivate.
Partner and Mentor: support goal of best-in-class team by sharing knowledge in areas of expertise; provide input to leadership on areas of potential improvement.

About the Team

Our A & G Customer Success team sits within the Revenue organization. Our team is comprised of colleagues across the Americas and the globe who are passionate about helping higher education institutions and libraries achieve their goals. What we do matters to librarians who need smoother paths to fulfilling their missions to help students, faculty, and researchers think forward.

Hours of Work

This is a full-time, permanent position based in UK. This role will require hybrid working from our London or Cambridge offices (2-3 days per week in office, rest of week remote).

This position requires weekday (Monday - Friday) attendance with some scheduling flexibility available to adjust to various global time zones as needed.

#LI-Hybrid, #LI-Onsite

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Apply Now

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customer success manager jobs in kimbolton, cam

Customer Success Manager

Customer Account Manager

Customer Success Manager

Customer Account Manager - Huntingdon

Sales Manager

Customer Support & Operations Manager

Senior Account Manager

Partnership Manager

Account Manager

Sales Manager

Junior Business Development Executive

Merchant Success Manager - eCommerce

Business Development/Account Manager

Sales Support Manager - Earthmoving

Account Manager

Customer Care Manager

Appointment Setter

Sales Manager

Senior Business Development Manager

Client Account Manager

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