Technical support occupations Work, Jobs in Kincardine, Fif (with Salaries)

Senior Application Support Consultant
Symology Ltd —Falkirk
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Communication skills
- Profit sharing
- Health & wellbeing programme
Quick apply
8d
Senior Technical Support Analyst
Lugo —Edinburgh
- £30,000 - £34,000 a year
- Full-time
- Hybrid work
- Azure
- Software troubleshooting
- Customer service
- Paid training
- Bereavement leave
Quick apply
First Line Desktop and Network IT Support Engineer.
2e-volve UK Limited —Stirling
- From £26,000 a year
- Full-time
- Customer service
- English
- Driving
- Free parking
Quick apply
6d
Inbound Technical Support Advisor
Concentrix —Falkirk
- £26,520 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Technical Support Engineer
Ingenico —Dalgety Bay
- Engineering
- Microsoft Office
- Java
6d
Support Engineer
Covetrus —Edinburgh
- Full-time
- PMP
- Customer service
- SQL
Regional IT Support Specialist
Omexom UK —Scotland
- Customer service
- In-person
- Communication skills
IT Support (1st Line/2nd Line)
School Talent —Crieff
- £26,000 - £34,000 a year
- Full-time
- School
Quick apply
5d
Deskside Support Engineer (Edinburgh)
Seven Investment Management —Edinburgh
- Azure
- Customer service
- Microsoft Office
Implementation & Support Consultant
The Anywhere Company —Edinburgh
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Computer Science
- Analysis skills
Quick apply
IT Support Specialist
Cirrus Logic —Edinburgh
- Full-time
- Customer service
- No degree
- IT
Business Systems Coordinator
OV Glasgow —Glasgow
- Full-time
- ERP systems
- Bakery
- Free parking
- Bereavement leave
Quick apply
15h
Product Support Specialist - Institutions
Opus 2 —Edinburgh
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Product management
- Python
- Employee assistance programme
Quick apply
IT Support Engineer
Texaport —Edinburgh
- £26,000 - £35,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Work from home
Quick apply
Junior Technical Account Manager
Texaport —Edinburgh
- £26,500 - £32,000 a year
- Full-time
- Hybrid work
- Organisational skills
- IT
- Communication skills
Quick apply
5d
AV/IT Technician
University of Strathclyde —Glasgow
- £28,031 - £30,378 a year
- Full-time
- Analysis skills
- Communication skills
8d
Technician
Fife Council —Glenrothes
- £31,761.26 - £34,914.86 a year
- Full-time
- English
- Supervising experience
- Organisational skills
- Employee discount
17h
IT Apprenticeship
RM Education Limited —Bellshill
- Hybrid work
- IT
- Annual leave
Digital Applications - Trainee IT User Provisioning - Modern Apprenticeship
NHS Scotland —Bothwell
- £29,103 - £31,409 a year
- Call to connect
- No experience needed
- IT
- Communication skills
6d
VodafoneThree - Shift Engineer
Vodafone —Edinburgh
- Full-time
- Customer service
- Employee discount

I want to receive the latest job alerts for technical support occupations in kincardine, fif

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support occupations jobs near kincardine, fif

Senior Application Support Consultant

Symology Ltd
Falkirk

Quick apply

Job details

Permanent | Full-time
£28,000 - £32,000 a year
8 days ago

Benefits

Profit sharing
Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Work from home
Company events
Employee stock ownership plan
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Jira
Authentication
SSO
Customer service
Salesforce
Change management
Zendesk
Release management
ITIL
ServiceNow
Application support
Root cause analysis
SaaS
Communication skills
Active Directory

Full job description

Reporting to: Helpdesk Manager

Hours: 37.5 hours per week

Job Type: Full-time, Permanent

Work authorisation: United Kingdom (Required)

Work Location: Hybrid remote in Falkirk, Scotland one day per week (Wednesday)

Role Specification

Deliver a responsive, high-quality support service for customer queries relating to Symology products, providing technical guidance, troubleshooting support, and advice on effective product use.
Take ownership of customer issues and high-priority incidents through to resolution, ensuring clear communication, appropriate escalation, and effective stakeholder management throughout.
Identify recurring incidents and contribute to root cause analysis, corrective actions, and long-term service improvement.
Use AI tools and automation to streamline support workflows, improve ticket throughput, and identify opportunities to expand customer self-service.
Support quality assurance activities, including testing software changes and enhancements before release to customers.
Contribute to and maintain clear product documentation, knowledge articles, operational procedures, and best practice guidance for both customers and internal teams.
Ensure all customer interactions and service activity are accurately recorded in Salesforce
Build and maintain specialist knowledge in assigned functional areas and act as a subject matter expert where required.
Act as a liaison between customers and Development teams, helping to define product changes, clarify requirements, and support successful delivery.
Ensure all activities are carried out in line with company security policies, data protection requirements, and ISO-aligned operational procedures.

Key Skills Required

Ability to build trusted relationships with key customers and stakeholders.
Experience managing escalations and business-critical customer incidents in a high-pressure environment.
Strong communication skills, with the ability to present technical information clearly to both operational and executive stakeholders.
Strong understanding of Incident, Problem, and Change Management.
Ability to perform root cause analysis and identify recurring service trends.
Experience working in SLA- and KPI-driven support environments.
Ability to produce clear service reports and customer updates.
Experience supporting SaaS or cloud-hosted applications.
Ability to analyse service data and identify trends, risks, and improvement opportunities.
Understanding of authentication technologies such as SSO, MFA, OAuth, and Active Directory.
Familiarity with using CRM and ticketing platforms such as Jira, Zendesk, Salesforce, or ServiceNow.
Understanding of release management and change control processes.

The Candidate

We are looking to recruit someone that can make a difference to the efficiency of our operation. We are looking for a person with strong all-round Support skills who is willing to join a progressive forward-thinking company.

We can offer a diverse and interesting role interacting with all departments within the company. The successful candidate will be in constant demand so must be able handle multiple work streams and communicate effectively with staff of all technical levels.

Ideally the candidate would have previous experience of working within a software environment within customer SLA’s and an understanding of ISO 27001 / ITIL standards.

Must have previous experience of working in an Application Support Team
Must possess strong customer management skills
Must understand the software delivery lifecycle and the dependencies
Must Contribute to the team culture and attitude

The Company

Symology is a well-established computer software and services company, specialising in the development and supply of Street Works and Highways Asset Management systems to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a history of approaching forty years of ethical business practices and consistent profitability.

In 2014 the company became employee owned. The controlling majority shareholder of Symology is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.

The future offers very exciting opportunities, with an ever-changing national environment creating new demands for the software and services. The Company is currently launching a brand-new web-based product that has been developed over recent years and will provide unrivalled facilities in the marketplace.

The Customer Services Team are now looking to recruit a multi skilled specialist to join the existing helpdesk team. In time, they will be expected to become an expert in various products and to use that expertise to assist with the development of the applications.

Job Types: Full-time, Permanent

Pay: £28,000.00-£32,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee stock ownership plan
Enhanced paternity leave
Flexitime
Health & wellbeing programme
On-site parking
Profit sharing
Sick pay
Work from home

Ability to commute/relocate:

Falkirk, Falkirk: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer Service: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Falkirk

Quick apply

Refine Your Search

technical support occupations jobs in kincardine, fif

Senior Application Support Consultant

Senior Technical Support Analyst

First Line Desktop and Network IT Support Engineer.

Inbound Technical Support Advisor

Technical Support Engineer

Support Engineer

Regional IT Support Specialist

IT Support (1st Line/2nd Line)

Deskside Support Engineer (Edinburgh)

Implementation & Support Consultant

IT Support Specialist

Business Systems Coordinator

Product Support Specialist - Institutions

IT Support Engineer

Junior Technical Account Manager

AV/IT Technician

Technician

IT Apprenticeship

Digital Applications - Trainee IT User Provisioning - Modern Apprenticeship

VodafoneThree - Shift Engineer

I want to receive the latest job alerts for technical support occupations in kincardine, fif

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected